2754 Smith Ranch Rd Ste 106, Pearland, TX | Directions 7758429.563094 -95.384483
My experiences at the Pearland Massage Envy have been all positive. I joined the membership program and have had nothing less than high quality professional treatment. All of my massages here so far have been from Jeanette who is a wonderful and talented massage therapist and a professional and friendly personality. No complaints at all ... everything has been upscale, professional, friendly and a delight.
A sad example of customer service – Not only do they not honor what their employees tell customers, nor does the manager tell me that she has been trying to "get out of there for 2 hours" but that she will come up with a compromise that will make us both happy and then the assistant manager tells me that she will only charge me the new customer rate for a massage when I had 5 banked that I called and asked before I cancelled and was told that I would not lose them, that they would honor them. I even documented that when I sent my cancellation. The assistant mgr, which by the way she handled herself tells me in title only, no training or experience, and showed me that Massage Envy in Pearland does NOT care about their customers nor their reputation. It is just too bad to only be able to rate it 1 star instead of a minus 5, as in 5 stolen paid massages.Sad
BEWARE OF THIS PLACE ! – FRIDAY THE 12TH OF 2010 I WENT FOR MY FIRST
MASSAGE AND WAS VERY HAPPY, IT DIDN'T LAST LONG, AFTER GOING INTO THE ROOM THE LADY ASKED ME TO TAKE OFF A NECKLACE THAT I WAS WEARING,I TOLD HER PLEASE BECAREFUL WITH IT
IT WAS MY SISTERS THAT JUST PASSED AWAY, AFTER THE MASSAGE I WENT HOME 3 MINUTS FROM THE PLACE WHEN I NOTICED I WAS NOT WEARING IT,I CALLED THEM AND TOLD THEM ABOUT HER ASKING ME TO REMOVE IT SHE HERSELF REMOVED IT. I ASKED FOR THEM TO GO CHECK AND GET IT,,IT WAS GONE !!!! I WENT UP THERE CRYING AND NOONE THERE SEEMED TO CARE !!!! SOMONE THERE STOLED A BEAUTIFUL PART OF MY SISTER AND THEY DIDNT GIVE ME THE TIME OF DAY !!!!!
I WILL NEVER GO BACK THERE AND WILL TELL EVEYONE NOT TO,AND NEVER BUT NEVER TAKE OF YOUR JEWELRY,,,,,SHAME OF THE THIEF AND SHAME ON MASSAGE ENVY FOR BEING IN HUMAN TO MY SARROW !!!!!
Can't Transfer Prepaids – It's sad when just because i don't want to renew my membership I have to either use or lose my prepaid massages. I have 4 prepaids, and Massage Envy won't let me use them after my membership expires, or even transfer them to someone else (which is a stupid marketing screw up if you ask me) who might actually want a membership!
Poor quality and bad customer service – In general - poor quality of massage. Some therapists are slightly better than others. As for those others, they easily forget to massage your right side of the body (or left depending on their mood). You are in 6 mos contract, so you can not drop them right away. I bought membership for me and my husband, so we had to use two 50 minute sessions on a monthly basis. Forget about transferring your husband's massages to yourself in case he can not or do not want to do it! They proudly announce that they simply can NOT do that for you. This is ridiculous, especially when you prepaid for your sessions. We went through hula hoops to transfer my husband's massage to me, had to talk to manager over phone and come personally. We were told that they did that but today I found out that we are at the zero stage of understanding again! Yes, we will come for our last massages but we will never come back. Thanks Goodness, it was only 6 months!
Reserve early – I have had four masssages there. Two were great and two were not satisfing at all. When I scheduled the massuse that gave the great massage, I was told at the spa that she was not available (for some reasons that were pretty bogus). For reference, I have had numerous massages in various localities, to compare their performance.
Rates are about the same as other spas, but you need to sign a year's contract to get those rates. Therefore spend some time on deciding if this is what you want. They provide an introductory massage for $39.95.
Their massages are for 50 minutes, not for one hour. There is a 10 minute allotment for undressing and dressing.
The place is growing. Obviously a success in Pearland.
Editorial Review – In exchange for monthly dues, members enjoy reduced rates on professional massages at any of this spa's locations nationwide.
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