Doctors >Vincent Surgical Arts
6710 Blackstone Rd , Salt Lake City, UT | Directions 8412140.629309 -111.833328
Neighborhoods: Cottonwood Heights
I showed up for my appointment on time and was told that the girl I had the appointment with was going to be late and that they couldn't find a phone number to call me to let me know (I have filled out their extensive paperwork 2 times now, this makes #3). So I waited an hour. During that time I asked the lady at the front desk if she was sure that Serena was coming at 12:30 and she was so rude. She said, "It might be 12:27, or it could be 12:33, she said around 12:30, so that's all I know to tell you," in a super sarcastic tone. Do these people think patients don't talk or write reviews?
At 12:35 same rude short hair lady comes out and says, "I'm so sorry, but Serena says she can't make it, do you want to reschedule?" I am furious. I say yes. I'm so annoyed, I have requested this time off work and driven across the valley for nothing. She then reschedules my appointment. Not for next week, from from the 6 to the 17th. Because Serena is busy! Apparently patient satisfaction is not a big deal with these people. So, I reschedule for 5pm on the 17th. I am seriously questioning this office. Tips: 1. File your patient paperwork I fill out so I don't have to fill it out every time, and also so you can CALL ME IF THERE IS A PROBLEM. 2. It's not the first time I have experienced rudeness or a snotty attitude from people in this office and it's getting old.
I am not sure if I will keep this appointment or not. My normal plastic surgeon is the BOMB, I trust him and his skills without reservation, and his staff is AMAZING. I only signed up for this appt. because Vincent had a sale, and I occasionally do botox with them and it is cheaper.
IMO, they need to fire half the staff, get nicer people and start acting like professionals; the only thing I know so far is that their prices seem to be less than most place; I hope to the high heavens that their work is not less professional because of that, and I don't leave with a botched face. I do know they need to seriously work on their rude attitude toward their patients and their crap organizational capabilities. Groupons and sales only take you so far and then people will choose to pay for skill, trust and respect over a few dollars off.
Went and got botox done. I usually get a little SHELF around my eyes after it starts to take effect...but the lady there knows her stuff and it turned out great. All the staff was really friendly and they have a very nice up to date office. Definitely going back.
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