290 Sunpac Ave Ste A, Henderson, NV | Directions 8901136.069644 -114.997839
This is the worst company ever. We have had over 10-12 visits in the last two years from these guys. They are very unprofessional, talk rudely about their co-workers and never fix the problem!! They are screwing with us. I have 2 small children and in the last two winters they have been here to get the heater working. Then they have to come out repeatedly just to fix the problem with days and days in between of us waiting. Then the same thing happened in the summer with the A/C unit not working. Weeks of calling to schedule and reschedule because the problem is never fixed properly. It is completely unfair. I am only a renter or else I would cancel the home warranty. I agree 100% with these reviews!
DO NOT USE THIS COMPANY!!!! I have the same complaints as ALL on this site, as well as YELP!! I wish I would have done my homework prior to having First American send them out. We are going on our 5th call out, after paying an additional amount of money above and beyond what First American is paying them for a new condenser and it doesn't even seem to be the condenser, still NOT working, blowing hot air! Been dealing with this since June 2013. Don't bother complaining to the owner or owners Leo Jr. or Leo Sr., because they don't even bother calling you back. TO boot, the owners don't even have an outgoing voice mail message, should be a sign of incompetence!!! The customer service reps need a lesson in customer service.....YOU don't call the client a BITCH, even when you think she isn't on the phone. This company is a JOKE and FRAUDULENT!! Going to the BBB with this one and also going to higher management at First American to do their research prior to signing contracts with vendors. WARNING; L & S Air Conditioning is NOT a REPUTABLE company, do not use them!!
THIS COMPANY WILL RIP YOU OFF.....THEY CHARGE PEOPLE FOR THINGS THAT THEY DON'T NEED TO..... THEY CAME UP WITH THESE PHONY CHARGES CALLED NON-COVERS BECAUSE THEY WERE TO DUMB AND STUPID TO NEGOTIATE A CONTRACT WITH YOUR HOME WARRANTY COMPANY THAT WOULD ACTUALLY GIVE THEM A CHANCE TO MAKE A PROFIT ... SO INSTEAD OF DOING THE RIGHT THING .... THEY SCREW THE HOMEOWNER. THEY TELL YOU THEY HAVE TO MODIFY PARTS WHEN THEY DON'T THEY CHARGE YOU FOR REMOVAL AND DISPOSAL THEN THEY RECYCLE.... EMPLOYEES ARE TRAINED VERY POORLY SO ARE NOT ABLE TO GIVE GOOD CUSTOMER SERVICE. THEY DO TRAIN YOU VERY WELL TO LIE AND IT IS ENCOURAGED FROM THE DISPATCHER MANAGER TO THE OWNER OF THE COMPANY. I HAVE NEVER LIED AS MICH AS I DID THERE.. IF THEY TELL YOU THAT THEY HAVE TO CHARGE YOU $150 IN WIRING MODS BECAUSE THEY HAVE TO MODIFY THE WIRES TO FIT THE UNIVERSAL BOARD THEY ARE LYING AND IF THEY TELL YOU THAT THEY USE UNIVERSALS BECAUSE IT WILL TAKE 4-6 WEEKS TO GET THE SAME ONE IN BECAUSE ITS ON BACK ORDER IT IS A LIE THE TRUTH IS THAT THE UNIVERSAL IS CHEAPER THAN WHAT WAS ON THERE. THEY PREY ON THE FACT THAT PEOPLE WONT LIVE WITHOUT AIR OR HEAT HERE IS ANOTHER LIE MOST OF THE GOOD REVIEWS YOU READ ABOUT THIS COMPANY ARE POSTED BY OFFICE STAFF NOT REAL CUSTOMERS... ONE MORE THING L&S AIR AND EASYFLOW PLUMBING ARE THE SAME COMPANY
SO BEWARE THEY DO THE SAME THING ON THE PLUMBING SIDE
Worst customer service ever! And, they couldn't fix anything. I demanded a competent repair company from my home warranty company. Don't waste your time with this company.
They came out and fixed my unit the same day, thank you.
We've been dealing with this company of incompetents since we moved into our rental property last summer! Unfortunately, we are under a property management company & are locked into using them. They are seriously the worse. I cannot imagine they hire trained professionals to be their techs. We've had every part of our a/c unit changed and our air conditioner is still not working properly. Each tech that comes out gives us a different reason as to why the a/c isn't working, say they fixed it, and leave. Last summer they came out 3 times and really never fixed the problem and they have been back out 4 times since March 2013 and STILL can't fix the problem. They've also had 2 no-shows. Clearly they are not professionals! I would definitely not recommend using them if you can choose your own company.
AVOID this company. SCAM. I have been dealing with them for 5 weeks now, 6-8 service calls, NOTHING IS FIXED. They contract with Home Warranty company and are not worth wasting your breath on. Look up their reviews on Yelp for the truth. The recent glowing reviews here are obviously FAKE.
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