500 Rose St, Las Vegas, NV | Directions 8910636.166008 -115.167883
8:30 AM - 5:00 PM Monday thru Thursday
8:30 - 4:00 Friday
Neighborhoods: Las Vegas, Rancho Oakey
Worst company EVER! Please do yourself a favor and find another place to live, it will save you much heartache, and I would not believe the "so called good reviews" for this company. They lie, lie, lie and are only out to make a buck on you. As far as renters go, we are absolutely a renters dream. We actually left the place cleaner than when we moved in. We got stains out of the carpet (nothing too major) that they didn't when we got there. They also charge a non refundable cleaning fee of 300 bucks! Unfortunately, we really needed a place and we did like the home, so we paid it. That said, on moveout, now mind you this place was extremely clean, and I took pictures to prove it also, they basically raped us on our security deposit and that 300 dollar non refundable cleaning fee went to absolutely NOTHING. Oh my gosh, they found the smallest things that were there when we moved in and charged us for it. And whatever you do, do not hang any pictures on the walls, you will be charged PER small nail hole. We even spackeld the picture frame holes and still got charged for it. (I would have painted the spackel, but no extra paint was left). A little tear on a screen on the side of the house that no one ever went...guess what? Yep we paid for a brand new screen. If you are stupid enough not to believe this review and go with these theives, video EVERYTHING, no matter how small you think it is, because you will pay big when you leave. Oh, and when you leave, they won't let you do the exit walkthrough with them, even though we asked to be there. Obviously if we were there, they couldn't make up they stuff they did right in front of us. I even showed them photos I took upon leaving and it was like they didn't even believe what they saw and just ignored my pics. Unbelieveable, horrible people. I will be calling the Real Estate Board or someone to get these crooks out of business.
A couple of months ago, I had the good fortune to be referred to Avalon Realty & Oaktree Management by my real estate agent. After working with Laura, Bonnie, and their staff for the last several months on various projects regarding my properties, and most recently a horrendous flooding issue, I have a new found respect for these individuals.
Avalon Realty & Oaktree Management is extremely honest, professional, and their response to calls and emails is most timely. Recently, I had to contact Laura Barberini and the office staff multiple times over a 3-week period. Every call was handled with courtesy, attention to detail, and an urgency that was needed for my situation which involved flooding. I was truly impressed by how quickly Laura and her staff jumped into action after a tenant call regarding 2 inches of water throughout my home. Not only did she resolve ALL issues with the tenant as a result of the flooding, but by her prompt attention to the situation, she saved me thousands of dollars in rebuilding costs. It is not an exaggeration to say that Laura, Bonnie, Lori and her crew worked around the clock to put my house back in order
before the tenant returned from vacation.
I am, and will continue to be, truly grateful to Avalon Realty & Oaktree Management for treating my home like their home. I felt so helpless being hundreds of miles away, but due to Laura, Bonnie and the staff keeping me continually updated and informed regarding potential costs, they saved me thousands of dollars. I appreciate their honest and direct approach to addressing any and all situations that arose.
If you want an honest, reliable, and trustworthy property management team, you would be foolish with your time and money not to first speak with Laura and Bonnie. I’m glad I did as they saved me much time and money with their skill and expertise in property management. Thank you Laura, Bonnie, and staff at Avalon Realty & Oaktree Management for your stellar service and prompt attention to my properties!!
I am absolutely disgusted with this company. I should have seen the tall tell signs as soon as I moved in. The entire home was filthy, covered with dead roaches and spiders, carpet shavings, dust and a layer of dirt. I paid a cleaning fee for this. An unclean rental home. My husband and I also filled out a detailed inspection report; with everything we found in the home to be undesirable. Did Avalon Realty fix or remedy these problems? Of course not, that is what a honest and trustworthy company would do. Avalon Realty also had a nerve to bill us for a dead tree in the front yard and a HOA fee, even though we clearly stated that the tree was dead on the inspection report. Try to get your security deposit back, you'll be in luck if you do...I will never recommend this company to anybody, calling it HORRIBLE wouldn't do it justice. If I could rate this company it would get ZERO STARS.
I have rented my house thorough this company for one year. I have to say this was a horrible service I have ever received. I never got my money on time, Statements were always wrong. Nine months after renting the property I still got some advertising fees. Very dishonest and unprofessional. If anybody wants to waste time and money, go for this company. I will never recommend to anybody.
Most unprofessional people in Las Vegas by a renter – If I had a choice, I would not provide any stars to this company. Very unprofessional, owner must have tourrette's syndrome or a poor upbringing-but this isnt an excuse. This company should not be in business, They try to fine you for things that should have been taken care of prior to move in, just to make an extra dollar or two off of you. Renter be aware - the 21 page contract is not there to protect the home owner, it is there to leverage you out of money when they receive an HOA violation notice that cost the home owner and management company nothing (these fees are not paid to the HOA or home owner, but pocketed by AVALON.) If it was up to me, I would love to run this company out of business.
Please keep in mind the good comments you find below are most likely the result of Avalon Realty office staff placing these comments, when was the last time you decided to provide a great comment to a business without being directed to do so. They are not anywhere close to what these comments make them out to be, but rent from them and you will figure it out for yourself. If I saw any comments out here before renting from them, I would have not make the choice to waste my money with this company, what ever happen to people working with you.
Great – I've had my property rented through Avalon for two years and have had no problems. Any maintenance is done quickly to keep the property in tip top shape and my account statements are clear and easy to understand each month.
Great Place To Live – I have been a renter with Avalon for over 3 years and they have been great! Everyone there is very helpful and friendly - the owners are nice and easy to talk to. When I have needed someone to come and fix a problem they have been right there and even made an improvement to the property.
Happy Tenant – I've been a renter with Avalon Oaktree for three years now and things have been pretty positive. I have to say they have grown and changed for the better. Everyone in the office is polite and professional, they recognize me when I come in, ask me how I'm doing. I've never had a problem getting an answer to any questions. If I leave a message, someone calls me back in a timely manner. I have heard neighbors complain about being charged for repairs. I do agree that normally a renter doesn't pay for standard repairs, but repair charges are clearly spelled out in the lease. Also, my income has significantly dropped the last two years and Avalon has been very willing to work with me. Thank you Avalon Oaktree, I'm a happy customer!
Very Rude, Unprofessional Company – This company should be reviewed by the board, they are rude, unprofessional, they hang up on you, cuss, they do illegal things, because they are stupid, they have no respect for people, unable to keep track of records, take too long to address issues, unless its in their favor, charge for services never received, no one, not even the owner knows the rules, they constanly break them. Everyone there is disrespectful, arrogant, hostile, they speak with negative tone all the time. Stay away
Property Rental – I have rented properties from a few different companies in Las Vegas and Avalon has been by far the most professional, easy to work with and friendly company I have dealt with. I don't plan on ever needing another property management company when I have Avalon.
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