23242 Old Kansas City Rd, Spring Hill, KS | Directions 6608338.703601 -94.843656
Mon. - Sun. 8am - 8pm
Bad Business Practices – The worst business practices I have ever experienced. We booked the move two weeks in advance they told us they would be here at 1:00 PM. and never showed up. They told us at 4:00 that no matter what time the owner promised us they would be here to move even if they move before us took until 10:00 at night. They made us wait all day lying to us promising they would be here. I told them at if they couldn't do it to tell us and we could just call someone else. The owner of the business Joe Watson gave me his word that they would be here. They wait until 7:00 PM to tell us the truth that they would not come at all after waiting all day for them to show up. I informed the owner that online his reviews said that he had a history of treating customers this way. Now my elderly parents have no where to sleep as it is in the evening and I cannot do anything about it this late in the evening. I would advise that you should think twice before booking them to move even though they are cheaper (now I know why their moving price was so cheap). So if you value your time, you are better off paying more money for movers that are more professional and trustworthy that will not waste your time. I informed him I would turn him in to the Business Bureau so he would not due this to other people it is Bad Business and is not right to treat people this way. So Please, Please if you work, have loved ones, and want trustful movers do not hire them.
Lacks courtesy – I called and spoke with the owner about my move. I shared with him that I had read a couple reviews that were not positive about his company and that I was confused because one of my friends had used his company a few years past and raved about his workers. He told me that he couldn't please everyone and that he had plenty of business. I wasn't real excited about his answer but I figured that I caught him off guard with bringing up the bad reviews.
We scheduled an appointment for him to come by and look at my stuff to make an estimate for 9am on a Saturday. He NEVER showed up. I called him at 10am and 11am to see if maybe he was running late and I got no reply. He never even called.
As he said, he has enough business so I guess he didn't need mine. I just don't think that I would ever treat anyone with such little respect. It's too bad because I'm sure his workers are nice people. But I will go out of my way to tell everyone I know, work with or run into on the street how poorly he treated me.
C & W Sons owner is VERY rude – The owner said 3 hours should be more than enough time. It took them 6 1/2 hours. We helped move to keep it under 7 hours. When my wife called the owner to complain and he raised his voice and was extremely rude to her. He said the bad quote was our problem. They were late by 1 hr...and they were just late for a client today by 1 1/2 hours. Seems to be a normal thing for C & W. I will tell people to NOT use them. Very rude, I would expect more from a fireman. Plus, he nickel & dimes w/ hidden charges. He will not retain business. never use again!!
Hidden charges – I was given an hourly rate by this company which seemed reasonable to me. It was easy to schedule, just give them a date and time. On moving day they were a 1/2 hr late, and did not evan call. The move took 3 hours but they charged me for 4!! They claimed I had to pay for their driving time to get to and from my location. The movers were swift, but like firefighters: Bulls in a China Shop!! They were rough with my belongings and had no reguard for the word "fragile" I would not recommend this company to anyone. The Owner was very unresonable. He assumed everyone knew of the unspoken charge.
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