1601 Village West Pkwy, Kansas City, KS | Directions 6611139.123736 -94.820251
Neighborhoods: I-435 West KC-KS
DO NOT SHOP HERE. They do NOT stand behind the things they sell including the warranty programs. They profit from both the merchandise they sell and the warranty programs they sell, but do not stand behind either. If you buy something here you are on your own if a problem arises. Customer service is a total runaround (did you read this Marty-manager customer service. SHOP HERE AT YOUR OWN RISK!!!!!!!!!!!
Don't feed this pig – Nfm is a horrible place to shop they have become a pig.. They won't pay any local taxes for 75 years but outside that they don't give a crap about their sales people u can't find anyone whos been there longer than a year in most cases. The sales people are taught to say whatever is needed to get you to buy which includes a lot of lying.. Whatever u do don't buy the guardsman, if u ever go into the warehouse u will see a very small area to treat the furniture and it's a running joke most of it doesn't get sprayed, they have 2 guys who spray the furniture and over 400 pieces a day to spray. You do the math.. The furniture is all low end but some of it presented like its better than it is. Usually buying even an "expensive" brand will fall apart in a few years.. Nfm policy to buy only Chinese made goods because of pricing even if it's American brand names like lazy boy or lane and yes they could buy the American tier if they wanted. They use your money to order a lot of stuff that always gets delayed, they will blame it on the manufactuer but in fact it's bc nfm won't pick up a load till its 100percent full. They also have another interesting practice where as when a customer returns a piece being a sofa or a
mattress they put it back in new stock. And don't be fooled about the clearance center the prices are actually the exact same as the new stuff they figured out people will buy it and not compare, the clearance center actually turns a hefty profit.. So think twice before you buy from the pig, they lie and who knows what your getting, sales people are very dishonest, I know my best friend was one and for privacy I posted this for her. Buy from a local company that pays taxes and keeps people for longer than a few months so they actually tell u the truth. Just compare furniture deals on here over 209 positive comments.....don't feed the pig!!
Hate this place !! – Ordered theater seating on November 11, 2011 from NFM. Was told it wouldnt arrive until Dec 26th. I thought that was a long time to wait, but agreed with my wife that we could wait until then. Here it is December 28th and not only do I not have my furniture yet, but now they are saying it wont arrive until Jan 4th!!!! almost 2 freaking months after I ordered it. I called customer care and was livid, and all I got was sorry there must have been a delay with the manufacturer .... no kidding the delay was from Nov 11th to dec 26 , so what is the delay now??? All I got was sorry ... sorry. They have a great selection but this will be my last purchase from this company, there are other local furniture stores that dont treat you like this. I will shop at Crowley from now on.
Good Experience with NFM – We recently bought furniture at their 50% off sale. It was high end furniture and we were thrilled with the savings. Also to our delight we had it delivered five days later. The delivery personnel were very good. The pieces were extremely bulky and heavy and we had no problems. We tend to research furniture and brands before we buy and since we had looked at this furniture several times we knew what we were getting.
Furniture that is going to last is going to cost more. You often get what you pay for by the quality of the wood, etc. I advise everyone to do their homework about the manufacture of the furniture they are looking at. Nebraska Furniture Mart sells lower end all the way to very expensive furniture. Just do your homework and don't just buy a piece of furniture based on how it looks!
I was pleased with my experience.
An opposing view – I was checking for Nebraska Furniture Marts website & I started to read these reviews. To say the least I am very surprised at the opinions voiced here. We have been shopping at NFM for several yeares - furniture, electronics, kitchen appliances, etc and have never once had a problem with products, service or delivery. The 1 problem we have had turned out to be our fault for trying to assemble something & doing it wrong. The products we have purchased (couch, office chairs, flat screen TV, Xbox, breadmaker, food processor, vacuum, file cabinet, futon, DVD player etc) have all been exceptional. When they delivered our couch it wouldn't fit through door because of the way doorway was situated. The delivery guys hefted it up onto a second floor porch & into our living room. When the futon was delivered the delivery guy stuck around to make sure we got it put together correctly - because he had the same futon & the frame was tricky. The food processor & DVD player were gifts & the people we gave them to were very pleased. Sale people we have spoken to have always been helpful & I have only dealt with 1 person who was rude & she apologized before we left & thanked us for our patience.
I just wanted to post an opposing view because our experiences have been pleasant & had great outcomes.
AVOID This Rip Off Place! – The delivery guys just left my house - with the dirty, used mattress they tried to deliver! I paid over $1000 for a NEW Sealy Mattress and NFM sent me one that had been used! It was the delivery guy who noticed the wrapping had been opened and re-taped. When he opened it, he asked if I had bought a floor model. I told him no. He said this mattress was obviously used and it was dirty! So, needless to say, I am NOT HAPPY with Nebraska Furniture Mart. I demanded a full refund and will, obviously, take my business elsewhere. If you order from NFM, make sure, you are not getting something off the floor if you are expecting new. This company is truly pathetic!
Your store – I just wanted to sign up and thank ALL of the people who wrote reviews about this palce. I have seen it avertised and am looking for new furniture. It is sad that so many customers are discontent with their experiences at this company. Thank you for saving me time, energy and money. I will be looking someplace else. With a reputation like this you would think the company would do a major overhall. I ALWAYS believe you should check the BBB and personal reviews of a company before walking into the store. The customer is your best advisor on what to expect.
BOYCOTT AND BLACKBALL THIS COMPANY FROM SERVICEMEMBERS!!! – PLEASE REVIEW ALL OPTIONS BEFORE GETTING YOUR CREDIT AND LIFE TURNED UPSIDE DOWN FROM THIS COMPANY. WE PAID ALMOST $10,000 FOR $4000.00 WORTH OF FURNITURE AND THERE IS NO RESPECT FOR THE ARMED FORCES. THEY ONLY WANT YOUR MONEY!!!!!!!
GOD KNOWS I AM TELLING YOU THE TRUTH, I HAVE IT IN BLACK AND WHITE. IF YOU WANNA GET RAPED AND ROBBED GO SEE THEM. NEXT YOU WILL BE SEEING YOUR COMPANY COMMANDER AND 1SG BECAUSE OF THERE MISTAKES AND THEY DONT CARE. GO TO 710 N 7th Street Wyndott Courthouse AND SEE HOW THEY TREAT PEOPLE IN THERE. As a Disable Veteran I am telling you Leave this Company alone. More to be published at a later date. I care about my Servicemembers and all veterans thats why I am putting out the memo to any and everyone that will listen to me.
DO NOT GO THERE!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS – I will never go there again!! They are rude and do not care about the customer at all. I cannot go into details as the problem I had was with my personal account but I can tell you they have a very faulty payment system. The customer service department is the worst I have ever seen and I will NEVER USE THEM AGAIN!!!!!!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Nebraska Furniture Mart INC on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.