Glendale >Beauty > Nail Forum Inc
249 N Glendale Ave, Glendale, CA | Directions 9120634.149001 -118.246201
Neighborhoods: Citrus Grove
very poor customer service! – front desk staff looks like they hate their jobs, i got home and showered after 6 hours and my manicure starts peeling off, "michael" said that the top coat was too thick and dry, i think that was the reason why it was peeling off, i dont know what kind of polish they use, probably the cheap/fake ones. so i called them and spoke to Aldona, she said "its probably wasnt dry yet" are you kidding? after 6 hours??? then she said, do you wanna come in and redo it? like somebody that really doesnt care. so i said i wanna talk the manager, she replied " ill have her call you in 20 minutes, shes not arond right now. give me your phone number, so i did. they never call back, VERY POOR CUSTOMER SERVICE. i will not come back to this place and i will tell all my friends.
Good and Clean – They use better products on your nails than your average nail salon. It's a good, clean place to go to when you want a mani/pedi that is better and more sanitary than the average mom & pop nail salon on every corner, and not as expensive than a service at a spa. Would recommend.
Great customer service and clean environment – I recently moved to the California and I have been looking for a place to get my nails done. I tried couple places but most of them didn't not satisfied me at all. They were dirty, and they did poor jobs. However, my co-worker recommended me to the nail forum and I had a great experience there. The receptionist was very friendly and answered all my questions and helped me pick a right service. Also the ladies were doing fabulous job in massaging and polish. There was another lady (she seemed like a owner) helped me with my shoes and key after I finish drying my nails.I thougjt the price was reasonable too, because it is much more expensive in the city where I used to live. Anyways, I am definetely going back to get my nails done again. The people there are Great! and do a wonderful job!
Maybe worst experience at a nail salon...EVER – Nail Forum looks great on the outside -- very clean, comfortable massage-chair seats. But about 10 mins into the pedicure I ask my pedicurist what she's putting on my feet. It's fine if the employees have limited English skills, but not only did this woman not understand me, but also then did not know how to explain herself. There was a lot of pointing to the menu and muttering involved. I repeated MULTIPLE times "I just want the basic pedicure", pointing to the menu. Not only did she rub nail polish remover over my calves before realizing her mistake, but THEN later rubbed my feet/ankles with hot stones. To most people this would be relaxing. For me, she must have just pulled those rocks out of the oven because my ankles are still red from being burnt. It was a cold day so I'd worn boots to the salon. She told me they did not have paper slippers to wear, making me sit around for an additional 20 mins for my toes to dry. And to end the grand finale of unhappiness, when they rang me up at the counter they charged me TWICE THE AMOUNT, saying that I was in the computer for having their "Bella Pedi," one of the most expensive ones on the menu, and that since the services were done there was nothing more to be done. The service did not understand English, did not listen to what I wanted, BURNT ME, and then charged me more than they should have. Worst. Ever. Thank you, Nail Forum, for making me think twice before entering a nail salon in Glendale.
Not satisfied! – I used to love this place so much. I will admit they gave great pedicure, amazing manicures, and a wonderful wax job. I honestly spent at least a thousand dollars there. However, all of that changed once I encountered a bad fill and rude worker. I guess the lady that was working on my nails was in a rush and she filled my nails but they looked hideous. If they were going to look bad with the fill then she could have told me and I would have asked for a new set. I ended up coming back the next day and spoke to the manager and the manager was real nice about it but that lady that did my nails was so obnoxious and absolutely rude about it saying it's not her fault and speaking in her language with some lady about the fill. I just thought what horrible customer service and they expected me to pay more and they said they would give me a $5 discount--which I found ridiculous. Anyway, I ended up emailing the owner and they agreed to give me a good dicount for a new set. But because of that incident and the fact that the lady who did my nails was so rude about it I decided not go there anymore. If you did something wrong just admit it. Other than that I liked everything about there--besides that lady (and I'm being nice and not revealing her name)!
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