Burbank >Automotive Sales & Services > Budget Rent A Car
2220 N Hollywood Way, Burbank, CA | Directions 9150534.189200 -118.349034
Worst car rental experience in our lives – This locations employees were the rudest, nastiest people I have ever encounter. I will never be renting from Budget again.
I also want to add that in the past I used to own 9 Budget locations in Northern California and this was so bad that I will never give another dime to Budget Rent a car again because of these terrible, horrible, lying people in the Burbank 2220 Hollywood Way location. I hope the Corporate offices takes away this locations company name as they don't deserve to have this franchise.
Wish I could give ZERO stars – I will not be booking with Budget ever again. I typically like to go with the better priced rental car companies, however, after this experience, I will pay a little bit more for better service and better cars. Two of the three mini cans we had, had broken rear hatches, and once we discovered this, we had to duct tape them shut!
Budget does not honor the gift cards they sell. I bought $1100 worth of gift cards to use for the three mini vans I rented for a sports team, and they refused to take them. Now... as I work my way up the ladder to get this resolved. I am out $2200.
They two gentlemen behind the counter were incredibly rude and incompetent. One of them was lying to me as one would say something completely different than the other.
When I left the building, the employee told me to leave my gift cards ($1100 worth) with him for his manager to take care of the following day. If I didn't leave my gift cards, he threatened that his manager would never honor them. Get real! Like I would really trust these Budget employees with that much money!
The last note to share is that this location is not on the airport property, so even though every other car company offers returns onsite at the airport, this Budget does not.
Won't save money in the long run. – I though I was saving a few dollars with this company, turns out I was wrong. At the Burbank airport in California I signed only one document, the rental agreement. I was then transported via a shuttle from the airport to the vehicle location. One of the Budget employees approached me at the front and the driver of the shuttle gave him the copy of the rental agreement. The Budget employee handed me a key and told me the lot number the vehicle was parked. The vehicle was tightly parked in with the other cars; I had to pull the vehicle out to place my luggage in the car. An employee waived me to depart because there were other cars waiting to use the parking lot. After my trip was completed and this observation on site I returned the vehicle the Budget employee claimed a small scratch above the gas tank. I disputed with the Budget employee due to the scratch being present prior to my departure. I immediately contacted my insurance company, who was passed the same claim about the scratch. A month later I received paperwork for multiple damages on the vehicle that were never stated to me or my insurance when I returned the vehicle. The Budget employee should have provided me with a damage assessment with my contract prior to directing me off the lot. Apparently there allowed to add more damages during this process. I am in an ongoing dispute with Budget and though my insurance is willing to pay without changing my rates and with minor out of pocket exspense, It is shocking that they can pull this on people. According to other reviews that I read they try to pull this scam often on people who don't by LDW insurance with them. They will try to rush you out the door. I am going to pursue them, but I wouldint recommend anyone to rent for there company, or make sure that you check everything and request the inspection be done. Good Luck!
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