5809 Rosemead Blvd, Temple City, CA | Directions 9178034.104673 -118.073759
Best in the Business – The staff here bend over backwards just to help you out. After renting just a few times at the Blockbuster here in Temple City, the staff knows me by my name and the type of movies I would like to watch. Talk about movie matchmaking. Netflix recommendation system or the Blockbuster Online recommended picks come no where close to these guys. Another plus I like about this store is the amount of movies they have in stock. Why wait for the mail or stand in ridiculous long lines in front of a red box just to find out that they are out of stock. Speaking of lines, they are super fast. There can be 10 plus people in line but 2 mins later, I am next. They are super fast at service. Don't believe me, check them out. They can definitely multitask. I seen one employee answering the phone, checking movies in from the drop box and look up items on their computers for a customer. The staff here like I said will bend over backwards just to help you out. There was a incident once that they were out of stock on a game and they called 4 stores to find it for me. While calling, they checked the drop box several times making sure that the game has been returned. After the calls and with no luck, one of the employees let me borrow their personal copy just so I wont be disappointed.
If only the management team can reach out and teach other companies how to run a business, we would not be in this
economical crisis. They know how to put the emphasis on value. Yes redbox is just a dollar a day, but they are limited in selection and how often do you keep a rental for just a day? I sometimes keep my movies for a couple of weeks. Yes I paid a $1.25 restocking fee but thats what I paid. Redbox would of charged me over $14 by than. And with netflix throttling their customers, I dont want to sit there and see Long Wait on my queue. I want instant gratification and thats what the staff here provides.
And if I really want to keep movies for a long time, they have the instore total access pass. Unlimited rentals for $21.99. I can keep them as long as I want and return it and exchange it for other items. Yes other items!!! I can rent games, blu-ray, and dvds. How awesome is that.
The store here is very consistent and innovative. Their new releases are super easy to find. There are always new things to be discovered at the store. Even their sales floor changes according to the season. I loved their holiday setup. They had a christmas tree decorated with giftcards. And they had gifts that fit for anyone. It was my one stop shop for everything.
I love going to the store and socialize with the employees there. I know all their names. From the store manager Ben, to the other managers, James, Jimmy, and Jacob, to the store associates, Carol, Carina, Arvin, Brian, Albert, and Lupe. This is truly a wonderful staff.
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