Worse Salon On the Planet - Stay Away!!!. I want to start out that I never complain on these sites, but this experience set me over the edge! This was the worst nail salon experience I have ever had. Being from out of town I expected that I could do no wrong by getting a mani/pedi anywhere in Santa Barbara, boy was I wrong. I should have trusted my intuition as soon I stepped into the place. but I was with a group of ladies, including my daughter and didn’t want to ruin the day by complaining. First, I had a pedi and the area was filthy, clipped nails all over the place, and dirty. I noticed too late that they do not sanitize the foot bath areas after each customer. Most of the message chairs were broken and customers complained but no one gave a damn. The staff was very unprofessional and rude. All during my time there the “manager” was yelling and arguing with customers and obviously didn’t seem to care of any repeat business. He was a disheveled mess and sweated the entire time which make it obviously he has some issue going on. The guy that worked on my daughter stuck his tongue out at every customer that walked through the door, even she (who is 14) said the placed “sucked”. Everyone of the customers complained and no one would listen, they just ignored everyone. The lady that gave me my pedi said no one ever comes back! Hello no wonder!! They were such a mess that when we were done they didn’t even acknowledge me as I walked up to the register to pay. I was completely ignored! I then walked outside, sat and drank my latte for 20 minutes and they still didn’t acknowledge me so I left and for the first time in my life didn’t pay for a service and I didn’t care, because obviously they could care less. If there was a show called Salon Nightmares this would be a front runner. I can’t believe this place is even in business! Someone needs to shut down this place! Zero - Minus Stars!
Terrible Customer Service. I would not recommend this nail salon. I went here recently to get a mani/pedi and the customer service was so terrible I will never go back. When I first walked in I was told to wait a few minutes as one of the women who worked there cleaned her space. During this time, another girl walked in and they immediately seated her and started working on her nails. When I told the woman I was waiting for her to clear her space and seat me she just told me to wait 2 minutes for the woman in the back who would help me. I waited about 15 minutes, and when I asked the 2 people who worked there when she would be available to help me they called her from back and she began prepping her space for me. Another woman walked in and told her she had an appointment. So, Lucy (the woman who was prepping her space for me) seated the woman and began to work on her nails. When I told her that I was dissatisfied with the customer service she shrugged and walked away. I never did get that mani/pedi...
The Worst!!. This was the worst!! When they opened and no one was waiting, they made me wait 15 min while they finished eating. Then they put tips on and said the person that needs to finish it will be coming in a minute. Over 1 hour later that person still isn't there. 1 hour and 20 minutes after I arrived there is still no one there to help me. I have to leave to go back to work. Not only did I waste my gas to get there, my 1 hour 30 minutes to get nothing done, I had to pay $1.50 to get out of the parking lot. Ugh!! That was the worst experience I've ever had getting my nails done (or should I say not done?) I give it ZERO stars but it wouldn't let me not give them at least one star!!
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