2205 S Broadway, Santa Maria, CA | Directions 93454-781334.920485 -120.436532
Mon-Thu 9am-8pm ; Fri 9am-7pm ; Sat 8am-4:30pm
Western dental – I was there for a cleaning and also got told i needed a root canal, i was a little dirty, not too much privacy i was there for a total of maybe about 2 and half hours., i decided to get a second opinion , well turns out i had no cavity and didnt need a root cana..
over charged, and bad service – Very expensive, and bad customer service
They have approved – I have been going to Western Dental at this location in S.M. for years now. I drive all the way from Paso Robles which is just over an hour. They always get me in right away when I call to make an apt. especially for emergencies. They work with people on a payment plan, which is great. The staff and receptionists are always nice , the place is clean and Dr. Silva is wonderful. I would highly rec. this Western Dental. If there is a wait it will be worth it and it's because so many people do go to this Western Dental.
this is not the dentist you want – my appointment was at 10 am and i didn't see anyone until 11:15 and then the x ray technician left me in the room for 20 more minutes. After the x rays i was taken to another room where i waited for 45 minutes before the dentist showed up. He looked at my teeth for like two minutes and said i had no cavities but my wisdom teeth needed to be removed. . . i already knew that . . . and that i would need to see a specialist for it. the next available appointment was in a month and a half. . . sorry but my jaw is swollen today i will gladly take my business elsewhere since they have horrible costumer service. if the dentist only saw me for two minute why was i there for two and half hours?
One of my worst experiences – Thankfully the two receptionists who helped me saved this trip from being a complete disaster, unfortunately it wasn't enough to keep me from walking out. After a long wait to get in ( nearly an hour and I was the ONLY one in the waiting room) I was taken to get xrays. The technician asked ME what he should be xraying, and when I asked what the insurance I purchased from them covered, he had to go ask because he had, and I quote, " No idea." Finally I was shown to a room and I was grateful for the extended time I was left in there because it gave me a chance to look around, the place was filthy. Grime and particles of who knows what covered various surfaces. The containers holding guaze and the q tip things contained one or two items each and were dirty. There were no sinks in the room so I couldn't be sure my dentist even washed her hands. I choose to leave at this point.
Western Dental located in Santa Maria, California in the same parking lot as KFC restaurant – Avoid at all costs, no hygiene, receptionists not professional and rude to patients, insane wait time over two hours
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