401 Primrose Rd, Burlingame, CA | Directions 9401037.578772 -122.349383
Wed: 11am-8pm, Thu: 11am-5pm, Sat: 11am-6pm
not made to feel like a valued customer – I got a haircut by Steven on a Friday. I went home and I did not like my haircut. Wanting to work with Steven because he was recommended to me, I called to express my concern with what I felt was a bad haircut. I was told Steven would call me the next morning on Saturday.
No one called me and I had to call the salon to try and get someone to help fix my haircut. I left a message and they finally called me back.
I was told that Steven said that he felt there was nothing he could do and that the salon would refund my money. I asked if he could squeeze me in or see me the next available opening but I was told by the receptionist that there is nothing he can do and it's best that they just refund my money.
I asked if there was anyone else that could see me and work with me to help fix my bad haircut but I was told "no" and that they feel it's best that they just refund me my money. I did get my money back but I feel this was very unprofessional and not handled well.
I was willing to work with Steven or with someone else at the salon but being told that it's best that they just refund my money made me feel that I was not a valued customer. I have never heard of a salon that wouldn't at least ask the customer to come back and try to fix or work with me on my bad haircut.
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