2700 Frankfort Ave, Louisville, KY | Directions 4020638.254458 -85.693804
Neighborhoods: Crescent Hills
Seller beware! I was stunned to find out I was being charged a $1.00 handling fee on every item I sold at Margaret's in addition to their commission. As a buyer, I have never felt the sales staff at Margaret's were accommodating or even pleasant for that matter. So even though they do have some nice merchandise, I am taking my business elsewhere...both buying and selling!
I've been shopping at Margaret's since they opened many years ago. I tried once to take items to consign but they did not meet with their high standards. I tried not to take that personally, but they do have a way of making their customers feel like second-class citizens. There have been a few clerks over the years that have been friendly and helpful, but Margaret herself could do a lot to help the attitude prevelant in the store.
Margaret, my tip to you: OPEN A RESTROOM TO THE CUSTOMERS! There have been many occasions I did not make a purchase because my bladder was bursting and I had to leave! There is a restaurant next door with a restroom, but it is embarrassing to go in an establishment just to use the facilities, so I usually purchase food or drink I don't really want. (Making a trip back to use the facility again a necessity!)
Overall, there are many bargains to be had on lovely, elegant clothes and accessories as well as household items. And the merchandise is displayed beautifully as Margaret is gifted in interior decorating.
Staff is THE WORST!. I arrived in Louisville from out of town and hit the consignment stores looking for fabulous finds to wear to the Derby. I started my search at Margaret’s consignment store. BIG MISTAKE!! A matronly woman was nasty to me. I had selected several dresses to try on – left my selection in the dressing room to go find a few more choices. This sales lady proceeded to track me down and told me “this is no mall store” in no uncertain terms she told me put my dresses back on the racks now. I had not even made my final choices! My next mistake was asking a passing employee if there was a restroom and got a very curt NO. Needless to say, I left never to return which is too bad because the clothing was nice but the “customer service” was outrageous!!
AWESOME bargains - GREAT quality merchandise! – I have been shopping at Margaret's for years, and it is my favorite place to find a GREAT bargain! I've purchases dresses to wear to weddings and Derby events, shoes, hats, jewelry, and my most recent purchase was a full 36-piece set of gently used black and white dishes for $45! The prices get cut in half after the items have been in the shop for more than one month, so there are always incredible deals, and the inventory changes frequently so there is always something new to see. Not to mention, I've taken items there to consign and its like Christmas when I go in to check my account and see how much $$ I've made! Margaret's is THE PLACE to find upscale clothing and accessories for crazy cheap prices - they even have a designers room that carries only designer name items. You also get a 10% discount if you pay with cash! I plan to be a loyal customer for life!
LOVE THIS PLACE! – I really can't say enough good things about Margaret's! THe staff is always so helpful and knowledgeable. The merchandise is beautifully displayed and sorted appropriately. I also love the variety of items they carry. I can get a gift for a friend, a dress to go out on the town in, accessories to complete the look, and something for my 6-year-old son, all at the same time. Of course, all cost WAY LESS than items at any other store. I wish there were more retailers like Margaret's around town - we should be honored to have this special gem in Louisville!
bad experience – The lady in the payout window at Margarets consignment bit my head off because I did not remember my account number!Beware--don't go in there on a Wednesday!!!!
Horrible Service – I can only echo what the other reviewers have written. I'm not sure if the advanced age of the women working there attributes to the rudeness, but their attitude is awful.
I could maybe endure this rudeness f the quality of the merchandise was top notch, but unfortunately this isn't a New York consignment store filled from top to bottom with high end brands.
It is a store in Louisville KY with the majority of their stock being from local deptartment store like Macy's and Dillards.
First and Last Visit – I went to Margaret's for the first and last time today. I had several items that I wanted to consign, plus I wanted to look around and shop. Everyone that worked there was extremely rude and snobby. I wish I had read these reviews. I also wish I had researched the proper procedure for consignment. The woman at the front counter quickly cut me off and corrected me for saying I had items for them to look at to buy. She directed me to the "back window". I walked to the back of the store to find another rude woman, who ignored me until she was ready to speak. When I told her I had items that I wanted to "consign", she also cut me off in mid-sentence and told me that I needed to go outside to the back window and that none of my items would be accepted because they were not on hangers. If you like being talked to as if you are stupid, and you like snobby customer service from a second-hand clothing store, then this is the place for you. I, however, will not step foot in this store, nor advise anyone else to do so.
Rude..... – Been taking things in there for 15 years...they have a nice selection...and a few of the staff members are nice..but Man..I have run across some bitches there...Just today..I went to check my account..and was snapped at by the lady at the window...Rude...miserable....service...
Most of them are just ..mean snooty bitches...and I took a few things in last week..to consign..and it is all and good, if you don't mind being insulted..along w/ your items..by the snooties.....and they are too full..and your stuff is just not good enough...meanwhile they seem to take in a bunch of fake..crappy bags..and stuff I would not wear to a Dogfight....
horrible place, horrible people. – this has to be the biggest shopping dissapointment in louisville. the staff are rude, snotty and do not care at all to help you. it could be a great store, but it fails miserably. every time i've been in there to give them another chance, they blow it. i have decided to never go back!
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