Oakland >> Volkswagen of Oakland
2740 Broadway, Oakland, CA | Directions 9461237.816233 -122.263611
Mon - Fri: 9:00 AM to 8:00 PM; Sat - Sun: 8:00 AM to 6:00 PM;
Neighborhoods: Oakland Ave/Harrison St, Oakland Ave - Harrison St
As a first time buyer, I really can't imagine having had a better experience! I had shopped online and knew exactly what I wanted; a 2013 GTI with navigation. I called ahead to let them know I'd be coming in to check it out, and all were helpful from there. I arrived at the dealership, was greeted immediately, announced myself as the one who had called earlier, and was taken directly to see the car. From there, the process was seamless; test drive, Q&A, finance department waiting game, paperwork/signing my life away, new car!
Again, given this was my first time going through this entire process, I couldn't have asked for a better team to assist me through it. My salesman, Kris, was personable and friendly. He kept the small talk light while waiting for the finance department to get things set up, and wasn't pushy at any point of the transaction.
I'm absolutely in love with my new car, and am so thankful to Kris and the team at Oakland VW for taking me through my very first purchase!
I have had such a great experience at VW of Oakland. I bought my VW bug 5 yrs ago after doing a lot of research, and continue to take my car in for regular maintenance and repairs when needed. I've never had any problems, everyone is always very friendly and accommodating. Highly recommend VW of Oakland
Recently bought a used car from Oakland Volkswagen. I must say they took really good care of me. Jeff was attentive to my needs as a consumer. vNick the sales mgr. took great care of me as well. KUDOS GUYS KEEP UP THE GREAT SERVICE!!!!
I bought a 2009 Honda Civic last week and everyone was great! Ryan, Nick, Howard, and Dave were all friendly and accommodating. Nick promised to fix a couple of scratches on the Honda within a week so I would be happy and they did just that. I got my car back in 24 hours and it looks beautiful! Thank you guys!
I just bought my second GTI from this dealership for the same reason I bought my first one -- they take care of me.
Sales: I decided to trade in my older (2009) GTI for a newer one and had a very positive experience. Chris and Connie listened to my preferences and concerns and were able to find me the perfect car with everything I wanted. When it came down to actually purchasing the car, Doug worked hard to accommodate my budget constraints which led to me getting a fantastic deal on my car.
Service: I love everyone in Service! The technicians are personable, very knowledgeable and not afraid to interact w/ customers with any questions they have.
Over all: Given my experience w/ both Sales and Service, I keep coming back because they make the time consuming process of purchasing/servicing a car easier to endure by making sure I'm comfortable and have everything I need. To me, customer service isn't holding my hand.. it's offering it.
5 stars for their service department. Brought my wife's red beetle in that had an issue. Alan Ng took care of me and service was just as good as a year ago. Nothing changed, they do what they can to help out. Hope their whole team is on par.
Had a great test drive today with Tolao. He's extremely knowledgable about VWs - you'd think that would be a given for a car salesman but more times than not we've been the one educating the salesman. My hubby is a car guy - we've owned many cars but he reads up and knows his stuff about most other cars. Tolao was able to tell him a few things he didn't already know - I think that's a first for us with car salesman. No pressure, easy going manner made for a great experience. We hope he locates the car we want (we're very particular re: color/features) because we'd love him to have our business!
Allow me to say that I foolishly avoided the VW dealership service because of really horrible treatment we received in Georgia. But the moment I walked in, Matt immediately took care of helping me. I felt that he was patient, communicative, clear, and understood our situation. He followed up repeatedly and I was incredibly impressed with the level of customer care I received. They have swayed me back!!
Had a great time here today! Worked with Tolao and a couple of his comrades. Very smart, wholesome, positive, competent bunch of people! Highly recommended. I was there all day trying various cars and they came through at every turn. Thanks, all!
When I came down, I was welcomed by all of the staff who kindly directed me to Howard who I had dealt with earlier in the day. This guy knows this business very well. I inspected the vehicle, took it for a spin, then came back to sign the papers. No games. I appreciate that
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