241 Sears Ave, Louisville, KY | Directions 40207-506638.256620 -85.645770
Mon Closed ; Tue-Sat 10am-5pm ; Sun Closed
I bought a pair of ASICS at this store in June. Although these are running shoes, I do not run. They are used in everyday normal walking. I began to notice a hole developing at the top of the right shoe where the big toe is after a few months. The hole got bigger and then I saw one in the left shoe. After 4.5 months I went to the store about in my opinion this being a manufacture defect. The person behind the counter immediately got defensive and said emphatically it was not a defect but a short tendon in my big toes. She then said that they would normally put in this foam material (pulled out and showed me) to prevent this.
Well I began to make a couple of points:
1. They fitted me with the shoe and never said anything.
2. I have never had this happen to any other shoes. (I was wearing 2 year old FILA's when I bought the ASICS in june and they did not have a hole).
She insisted it was not a shoe problem and the manufacturer would not take them back. I disagreed that it was not a shoe problem, since I have 2 other pairs of shoes the FILA's and Adidas (5 yrs) with no holes. So a said to her therefore you are not going to do anything to rectify the situation and she said NO. At that point I said I will never buy anything at this this store again and will tell anyone I know to not do so.
At that point another lady who was working with another customer, yelled at me to get out of the store and proceeded to approach me at the counter and continue to yell to get out. I told her I was the customer and that I was polite and professional and that she was not. I then left the store. By the way just being a customer, does not necessarily make me right, but I do deserve respect and not to be yelled at, because I am making a point, they don't agree with. One last point, when my wife made the purchases in June, I felt the the lady that waited on me, do so because she had to and that it was an imposition and was not interested in anything I had to say.
I have written ASICS directly to see what they will do about the shoes, but I strongly recommend that if anyone needs running / walking shoes to find somewhere else, where they treat customers with the respect they deserve.
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