Windows >Blind Corners
10000 Fairway Dr, Roseville, CA | Directions 9567838.784222 -121.273770
Monday - Saturday 9:00 AM to 4:00 PM
Sunday By Appointment
Neighborhoods: Stanford Crossing
We made a purchase of a Luminette privacy sheer with powerglide on 7/12/13. Part of decision to purchase was based on the fact that, according to Blind Corners, Hunter Douglas was giving rebates for such purchases. In fact, Blind Corners had notices of these rebates prominently displayed throughout the shop. We requested the rebate form and were told that Blind Corners had submitted it for us and it would take about 6 weeks. By late August, the draperies were finally in. The installation was delayed by an additional 2 weeks due to a mismeasurement of the cord for the draperies and the need to wait for Hunter Douglas to send a new one.
On Sept. 12, we received a letter from Hunter Douglas stating the purchase had occurred outside of the timeframe for the rebate. We immediately contacted Blind Corners and emailed them a copy of the letter. They indicated they would immediately contact Hunter Douglas as that was inaccurate.
By Oct, we were told Blind Corners was getting this corrected.
On Oct 24, we received an email that Blind Corners should have an “answer back in a few days.”
On Nov 26, we emailed Blind Corners to let them know we had heard nothing.
On Dec 2, we heard from Blind Corners they were “working on and Hunter Douglas assured them it will be taken care of soon.”
On Dec 4, Blind Corners notified us that Hunter Douglas was processing the rebate. Stated it “will take a little longer..not much.” A second email that day stated “Blind Corners takes this seriously. This will be tended to completely.”
Dec 10- received an update email from Blind Corners that the rebate was still being worked on.
Jan 12- Contacted Blind Corners again about the delay and was told the “rebate processing was completed. A cashiers’ check will arrive in 10 days-2 weeks.”
Feb 1- Have received nothing.
Who do we feel is responsible? Both Hunter Douglas and Blind Corners. We feel that Blind Corners should not have been advertising a rebate if that advertisement was not accurate, and, while Hunter Douglas should have been responsive to this, the ultimate responsibility lay with the merchant. Their promise to “tend to it completely” should have been their word. It was not. Would we ever use Blind Corners again after this…NO. If any one else is going to use them, get EVERYTHING in writing..including any promised rebates, BEFORE you agree to any purchases. However, that won’t help with delays in installation.
HORRIBLE EXPERIENCE! – Like TANDL below, this was the worse experience I have ever had purchasing blinds which I have done for 3 new homes in the past 12 years. I became acquainted with this company at a Home Show and contracted with them because they promised a better price than I had been quoted from JC Pennys. They will provide great service to the point they get your order - then, the excuses begin. I am finally done with them after 3 months and only because mentally, I am tired of arguing with them over how the blinds hang and just have decided to live with it. Even today, their installer left with the vertical valance hanging crooked. Spend a few extra hundred dollars and go with another company - you will save yourself a lot of stress! MAKE SURE YOU CHECK BBB - THEY HAVE SEVERAL COMPLAINTS REGISTERED.
Best Window Coverings – John and Maryalice did a great job for our home. Our windows coverings look great and the price was right. We even had them do our business. Excellant serivce and they are very knowledgable. We also enjoyed their showroom.
Worst experience EVER!!!! – Worst experience ever with a business in my 58 years. Actually received a call today that 5 week overdue shutters were in. They make promises they don't keep and absolutely no communication. Will never use these people again, never. Read BBB and all reviews before you decide.
Excellant Service & Value – Blind Corners has provided window coverings for my homes and for my clients.
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