1771 Arden Way, Sacramento, CA | Directions 9581538.598574 -121.423103
Neighborhoods: Arden Fair, North Sacramento
Great food! – I really like the atmosphere here. THe building itself is beautiful. I went here for a friend's birthday party, and I ordered some pasta. I was dreaming about the pasta I had for days after I had it! The cakes are delicous. This is a great place!
Cheesecake heaven! – They have wonderful cheesecake slices here that are big enough for 3 people to share. The food is pretty good but a little overpriced. Their salads are huge! but mainly big because of the amount of lettuce, not toppings. The ambiance is nice but I thought that it was a little too dimly lit--I could barely see the person across the table from me. All in all, a nice place to dine every once in a while. Oh, and they don't take reservations so i've always had to wait at least 30 mins to an hour and a half for a table.
This restaurant does not deserve even 1 star! – It was my first visit to this restaurant.I ordered a pasta dish. It arrived. it was clearly uncooked, and tasted super-chewy, and was worst. I kept waiting for a waiter, kept trying to get the atention of someone but NONE were willing to work that extra hard to do their job. I was starving to death, super hungry plus I didn't know what else to do. Its certainly their job to come and ask hows the food. I realised this restaurant is not only bad, its HORRIBLE!
After a while the waiter came to ask if he could bring the bill, we said "Wow.. Well, you know what? The pasta is super uncooked and chewy." He took the plate back and some other person came over and asked, "Well, tell me whats the problem with the pasta??" We were like "Arghhhh!!!" We said, "Its uncooked and chewy." Next thing this guy says“"WELL YOU ATE 50% OF THE PASTA AND NOW YOU ARE TELLING ME??" I said, "Well, I was hungry and starving plus you made me wait for half an hour and after I ordered the food and ate it I thought something was wrong but there was no one who came and attended to me to even ask and since I was very hungry and starving I ate a bit of it!" Then he was like, "Okay, I can make you another one" I said "No thats okay.. Even if i order another one, i cant eat cos after eating the uncooked pasta my stomach is hurting a bit, and I am afraid it is because of it" Then he was like "Okay, I will get you the bill okay? YOU HAVE EATEN SOME OF THE FOOD AND YOU WILL HAVE TO PAY EVEN IF ITS BAD OR WORSE OR SPOILT". We thought this guy is crazy! We said "Hey, wait a minute, we are not saying that we wont pay! That’s very rude of you. We are just saying that the pasta was uncooked, and you should make a note of it rather than being rude to us! Dont worry we will definitely pay even if your pasta was uncooked okay? we are not trying to have some free meal here. Happy?"
These guys are basically MONSTERS, and treat people horribly is what we realized. We thought, well, lets pay and then go back home and call the Manager and tell him about it. We called the Manager, he says 'Oh yea yea.. I know the whole story about you guys having a problem here" I was like "Wow.. Well, I would really really want you to train your staff to treat customers if not better, then atleast nicer, a little bit.." He was like "Well, please dont over-react and read too much into it. We are an extremely reputed restaurant, people love us, and they always wanna come here! There is no one who does not like our food or service." and then beep! The Manager of Cheesecake factory just hung up on me!
What else can you say about this restaurant??? Never ever visit this restaurant on a nice ocassion or else you never know, the treatment they give you will entirely ruin your mood, your day and everything. THIS IS THE WORST RESTAURANT IN THIS WORLD and shut be shut down for the way it provides service. The FOOD HERE SUCKS SO DOES THE STAFF. THUMBS DOWN AND BOO TO THIS CRAZY RESTAURANT WITH SUPER CRAZY SERVICE!
Worst Dinner Ever – We had eaten lunches and brunches there before and thought we would try dinner there on Halloween. The fish was dry, the service was terrible and even the manager lacked any kind of customer service. Neither my husband, my son, or I will ever eat there again. When we were first seated, we ordered cocktails from the bar and asked the server to wait on serving the food. She put in the whole order at once and as a result, the food stood in the warmer for half an hour. The manager offered us desert on the house, but failed to mention it was only for one person. The prices are quite high for such bad quality of food.
Dining and especially service can be a crap shoot – IF I based this review on my last visit, I would have to give the service a negative star. I was there with 5 of my coworkers. We asked of server Geniva, to give us a few minutes to wait for the last person in our party. That last person showed up 10 minutes last, while Geniva didn't show up again until 25 minutes later. She seemed much more interested in talking to friends a few tables away. The food itself was great, but we had to keep flagging down random servers ( who was not our server) to get our drinks refilled. Once we had all finished, we had to wAit to get our food boxed up. When she returned she had no idea whose food was whose. I'm just saying, be prepared to get what you get!
Decadent cheesecakes and classic American cuisine makes this a popular chain. – In Short
Faux-rustic finishes and colorful light fixtures abound at this almost always crowded chain. The thick-as-a-book menu features Americanized versions of worldly cuisines--Mexican, Vietnamese, Italian, Thai--but succeeds best with American classics. Burgers are a good choice, especially the ""Roadside Sliders,"" mini burgers served as appetizers. The myriad cheesecakes are over-the-top in concept and decadence. You'll leave full, with leftovers.
false advertising – I looked them up online to purchase a whole cheesecake as a thank you gift. On their website they wanted $25.00 for a whole cheesecake which I thought was an alright price. So I called and ordered one. When I got there it wasnt ready, and they charged me $50.00 for it! I was furious when I looked at it, it wasnt even decorated! And it had ice chips on top! grrrr I will NEVER go there again!!!
UNBELIEVABLE RESTAURANT! – I have had the opportunity to dine at many restaurants in Sacramento and NO other restaurant can compare to The Cheesecake Factory. The food and service were excellent. Anytime you walk into a restaurant and see lines of people waiting for a table, that's a great sign of things to come. The Chicken Madeira is fantastic, sauteed chicken with mozzerella and fontina cheeses, hot mashed potatoes, all served in a rich Madeira wine sauce... YUM! Oh did I mention the bathrooms? How often can you say you ate at a restaurant with bathrooms that look like a five star hotel lobby. I can't imagine being as busy as they are and still able to deliver the great food and service we had. It was husband's first time there and he has been taking all his clients there since...they all love it! I can't even talk about their desserts without wanting to jump in my car and drive there right now, 40 plus desserts are every sugar-lovers dream come true. Try the Godiva, WOW! Sure you can spend your $20 elsewhere, but this place is busy, hip, decorative, has great food and service, what more can you ask for?
Cheesecake is the best item on the menu – After many dissapointing experiences at this specific location in Sacramento we will not be returning. Consistantly with a large group or table of two we have experienced terrible service. Servers are careless of their tables needs, beverage refils, checking in after the food arrives, taking food to go etc. The only wonderful thing they do for every table is sell you on the cheesecake which is lovely, so enjoy it while your there. The food is served in HUGE portions which I assume makes up for the overpricing per the quality of what your receive on your plate. The menu goes on for pages and pages and that is probibly why everything made is mediocre, hard to make 100 entrees that taste fresh and well prepared. The atmosphere is fine if you can get seated in a booth otherwise everyone sits against a wall on a bench with other patrons within elbow bumping room. There are better places in sac to spend $20.00 a plate on dinner. But again the cheesecake is lovely. I reccomend stopping in and buying some togo.
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