1108 W Main St Ste 180, Oklahoma City, OK | Directions 7310635.467582 -97.530614
Neighborhoods: Central Oklahoma City
Great products for the patient – It's hard to wait for something good...sort of like waiting for Christmas when you're a kid but sometimes it's worth it. I ordered my harness, collar and leash (all matching in black with turquoise studs, stainless steel buckles and silver stitching) from LDS Leather in July and just got it yesterday (September 25). It's gorgeous. It fits perfectly and it's just what I wanted. LDS Leather products, at least mine, put the pet store garbage to shame. As I was traveling through Norman on my way home from visiting family, I made arrangements to pick up my order. I met all four of the LDS Leather staff and they were so nice to me. Karen is blind, which I didn't know and she does all the design work. She's amazing. If you want something nice that is hand made, I highly recommend. If speed is more important than quality, go somewhere else. I make custom jewelry and I know from experience, being rushed is no fun. I get testy, too, when customers won't leave me alone to get my work done. I really don't know why "when" is so important. I've cancelled orders for a couple of naggers, too.
Very poor customer service – I ordered 2 collars on 3/27. The expected lead time was 30 days. 8 weeks after I placed the order I emailed several times and finally got a response. It was going to ship next week (week 9). I sent an email (week 10)after it never arrived and I never got any shipping info. I was told it would ship at the latest Friday of that week because they were going on "a much deserved vacation". Early the next week still no info on shipping so I email again. I get a nasty response and she cancels my order. I called today (June 9) to try and get an explanation and I was yelled at and hung up on by a man I had not spoken to before. I emailed then one more time to extend the olive branch and I had it thrown back in my face by her clarifying that she had canceled my order weeks ago.
What a waste of 2.5 months. All I got was some attitude and a few emails.
LDS Leather has really gone down the crapper – Stay far far away from LDS Leather! I submitted an order in mid-March and was really excited about getting my custom made product. Since then I've heard nothing, received nothing and 3 attempts to contact someone at their company has been fruitless. Their system forces you to voicemail or hangs up on you instead of actually allowing you to talk to customer service. At once point I got slammed with a recording about how busy they were from "End-Year" orders and that they couldn't give status over the phone - it's APRIL!!! At this point I want to cancel but I can't get any REAL person on the phone to cancel my order and give my business to someone else.
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