Issaquah >Pet Services > Jen's All Natural Pet Spa
2933 NE Marquette Way, Issaquah, WA | Directions 9802947.554165 -121.995424
Mon-Tue 10:00 am-9pm
Wed-Fri 10:00 am-6pm
Neighborhoods: Issaquah Highlands
Dear RobbyG, You have never been to my salon.
I have looked through my database which consists of over 3,000 people, and I have never had you as a customer. I think you have me mixed up with another grooming salon!! Better check again. Jen
Dog running loose – Sally,
I have not boarded your dog and the last time you came to see me was in 2005. Your dog never ran loose from my place. He was only here for grooming. I did not let him outside.
We have 2 other groomers here in the neighborhood and one person who boards dogs who is a lady.
I think you have me mixed up with someone else.
All dogs here are kept behind 2-3 doors. Back in 2005, your pet stayed in my grooming room behind double french doors with the front door locked. I'm not sure what you are talking about.
I've managed one of the largest boarding facilities in the midwest and we always kept our dogs on leashes or behind double doors.
To the other owner regarding boarding: The rules are: once an owner comes into my home and opens up the grooming room door to get their dog, it becomes your responsibility to keep your dog on a leash and make sure that he doesn't get away. You didn't put your dog on a leash and you left my front door standing wide open. If you knew your dog would run, why didn't you shut the door behind you and put the leash on in the grooming room with the door shut? You were there. It isn't like I was on my own with your dog and he got away. You need to take responsibility for your own dog.
Ditto on the last entry – re: Boarding: Our dog also got out and ran in front of a car 3 blocks away. Thank you to the neighbors in the car that were very kind to rescue her.
I have been in business for over 40 years in the East coast, midwest and now the west coast with experience in manageing one of the largest boarding kennels in the midwest. If you are a pet owner that allowed your pet to go outside to potty without a leash, I am not responsible. Obviously if this, indeed happened, you were here and were not taking care of your pet with him being on a leash! Please be considerate and more careful!
Bad Experience – The owner was very irresponsible by letting our dog run about the streets. Good thing our dog wasn't hit by a car on the busier streets up in the Highlands. I wouldn't take my dog back.
Our dogs love their "spa day" – My husband and I have two toy poodles puppies, one of which is quite small. We have been taking them to Jen's since last fall, and we couldn't be happier!
The poodles always come back looking and smelling wonderful, and they sleep like logs when they come home from their little "spa day". The dogs like it so much they recognize when we're pulling into the neighborhood and get as excited as if they were headed for the dog park! They totally love this place!
Jen has also been very patient and helpful with identifying diet issues causing coat problems with our finicky little pups. Their coats are much softer and healthier now, thanks to her advice.
Occasionally, I have stayed and watched because it's great entertainment to watch a pro at work. No dog relishes being soaped up and hosed off, but the cool thing about the spa's washing gear is that it takes a fraction of the time I spend when washing them by hand, at home. So instead of being cold, wet, soapy and grumpy with me for half an hour while I wash them one at a time, they're both done together in a few minutes!
I'm pretty sure they know they're the cleanest, best groomed dogs at the dog park when they come back from Jen's -- they sure prance around like it! I would highly recommend taking your dog to the pet spa!
Jen is the best pet groomer, ever! – I've got 2 Ragdoll cats, with very long and dense hair. No matter what I do, they wind up with mats. Not a problem for Jen. The salon is spotless, and equipped with state of the art equipment. She is very thorough, and sensitive to the needs of animals. She even puts cotton balls in the cats ears during the drying process, to help keep them calm and relaxed, and to protect their hearing. The cats some back looking great, and very relaxed. I'm not sure what's in that conditioner, but it makes the cats very happy.
I've also got an older rescue kitty, Stormy. She's very nervous. The vet asks me to stay, to help control her. Jen had absolutely no problems with Stormy. In fact, Stormy came home very relaxed, like she had spent the day at a spa. Jen is one of the nicest people I've ever met, and she is simply the best pet groomer I've ever interacted with. I would recommend her to anyone, especially if you love your pet(s).
Answer to "grooming practice could lead to dog injury" – I'm sorry you were disappointed with your grooming session. I realized when you called that you are a very protective mother.
Your pet didn't show any fear of getting bathed at all instead he held still while I washed his face. My shampoos have no chemicals, detergents or soap and can be used on the face and around the eyes. I explained this to you as I washed his face. Bacteria and fungus grow around the eyes because of tearing and around the mouth do to saliva. This needs to be washed thoroughly. A well known vet showed me years ago how to flush ears out to remove all fungus and bacteria. This helps to eliminate and control any ear infections. Most of my clients enjoy their ears being cleaned. I have also done this to myself in this very tub.
I asked you to stand back from the tub because you would get wet and keeping your hands in the tub would give the message to your pet that he will be rescued. I would never be able to get him cleaned as he would be confused and demand you to pick him up. My work is very exhausting. Giving a dog clear commands helps them to settle down and be comfortable. Treating him like a baby will only enhance his anxiety, giving him the underlining message that something really is wrong.
I have been an animal trainer and groomer for 37 years. I have always had an accident free work place with no injuries as I am very diligent to make sure every pet is safe and enjoys his stay with me.
Since you are so protective, you may not find a groomer and a salon that meets your expectations. You may enjoy grooming him yourself when you feel better instead of taking him to a grooming salon.
Grooming practices could lead to animal injury – After reading reviews about this dog spa I decided to take him in for a full-service treatment.
Prior to my appointment I had confirmed with Jen that I would be staying and observing the session. I was the first app't of the day and she began to bathe him immediately. My dog has a real fear of bathing which she was aware of and yet she just dove right in. The spray nozzle she used was set to the full force and from my observation point I could see his skin turn red from the force of the spray. She used no care when soaping him up and soap got into his eyes and mouth multiple times during his bath. During the bath she would point the nozzle into both ears (presumably to clean them out) and nine hours later his ears are still blood red on the inside. Her handling of my dog was rough and once when he had the nerve to bark she sprayed him directly in the face and snapped out "quiet" at him. I would also just like to say that the tail is not a handle for spinning the dog in circles when you want them to turn around! She also sprayed the nozzle at full force down his forehead and into his eyes when rinsing out the shampoo. My boy is a Pekingese and the eyes need to be carefully handled since they bulge out and can be easily injured.
I am a long time dog owner and trainer but have always groomed my own dogs and this was the first time I've used a groomer since I'm having back issues. I was so concerned about his eyes and ears from the force of the water she used that I ended up taking him to the vet after his appointment to ensure that no permanant damage was done. The vet doesn't think so but wants to check again in a week to make sure.
She was extremely rude to me several times about my interaction with my dog. The salon was not well sanitized and the general atmosphere felt hectic and chaotic. My dog would have felt more relaxed in a mall at Christmas time.
Granted he came out relatively well-groomed but who cares when I had to give him Benadryl after getting home to calm him down and get him to sleep for a while. She also gave decent advice on handling allergies but these things in no way overcome what he had to endure.
I would never recommend this place to anyone for any animal and I would never leave a pet there...not if you loved them.
I won't be going back!
I knew you were a very protective mom that treats your dog like a human baby. I don't think that you will find a grooming salon that will groom your dog like you want him to be groomed. What I suggest would be to learn to groom your dog yourself. You will be happier.
Jen's All Natural Pet Spa
We appreciated Jen's gentleness with our cat! – We had our kitty groomed on Tuesday and were very impressed! Our cat is an in door cat that is very docile and we bath her at home since she was a kitten. We thought she would be fine getting shaved until we took her to Jens. Jen actually asked us to stay and watch because she felt our cat would feel better. I didn't see the need until I stayed. Our docile cat became very difficult when the shaving began. I have learned that cats hate the tummy and feet touched just as our cat started to bite and roll on the table. It actually took both of us to hold her so she could get the job done.
Jen apologized for the inability to get her smooth -which we thought was an awsome job!
AFter reading the other review that the guy didn't like the results, I would say, "did you actually stay and watch her groom your cat?" IF you didn't .....you would never know what Jen goes through.
It is your responsibility to make sure your cat can handle the grooming as well as not bite and claw the groomer. IF your cat comes back with minor issues afterward and you didn't stay.... literally -anything can happen! - than it is your fault!!!!
We love the gentleness in which Jen was able to show to our cat while she was getting scratched. Jen was very professional. I believe it is our responsibility to stay and help or just watch to make sure they and the groomer are ok.
Great Experience! – Jen has been awesome with my dog. I take my greyhound to her every 4 weeks to have her nails trimmed. It's fabulous to be able to drop in and have them done for a very reasonable price. Unlike other places who just clip the nails and leave them with sharp edges, Jen takes the time to be very friendly with the dog and grind them down with a Dremel, making them short and smooth. I would recommend her to anyone!
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