7900 Shelbyville Rd # E02, Louisville, KY | Directions 4022238.247327 -85.610050
Don't waste your time. – If your looking for cigars or friendly service dont't waste your time on this place. I was shopping with my wife when I wandered into this shop. I had several cigars I was about to purchase even though they were a lot higher than I am used to paying, when I aked the guy working about another brand. He began to tell me that he didn't carry my brand and tried to sell me some other cigars that I was familiar with, but were outrageously over priced. I told him thanks, but I had all I needed. when I asked why they were so high, he gave me a sour look and preceded to tell me I didnt know anything and was very rude. When I asked to see the manager, he said he was the owner and if I had a problem I could leave. So I did just that. I left my cigars on the counter and I will never return again. FYI
Not-so-friendly cigar shop – Most, if not all, the employees are very smug, and will treat you like a child unless you are planning to spend a lot of money. I have attempted to shop at this store three times, each time leaving with only regret and a shortage of time. Simple questions turn into a battle of wit where the manager tries to show how much knowledge he has on the subject of cigars.
If you are just trying to sample fine cigars or getting a gift for another, I would try somewhere else. If you are an expert at cigar knowledge and are willing to prove yourself in a circle of elitist employees this might be your cup of tea.
Very knowledgeable staff – This is a cigar store and pipe shop that has very knowledgeable employees. They are very friendly and will be happy to just let you look if you want. Their merchandise mix is a little more upscale than some discounters, but the selection of nice cigars and pipes is fairly priced. They have about 15 different kinds of bundle cigars at any given time and over 30 pipe tobaccos, many of which are blended right there. There was a customer while I was there who returned a cigar and said it unrolled after it was clipped and didn't burn right. The clerk gave him a replacement, apologized for the inconvenience, and clipped it while the customer was still there to insure there were no more problems. I was impressed. The store is inside the Oxmoor Shopping Mall in Louisville and is open until 9 PM six nights a week, 12-6 on Sunday.
Their selection of premium cigars is impressive with most major manufacturers represented and their prices are just a little higher than the discounters. When you factor in the fact that the inventory is fresh and well presented, I thought the prices were reasonable.
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