Portland >Painting & Papering >
Painters >Edelen Custom Doors & Windows
700 NE 102nd Ave, Portland, OR | Directions 9722045.527792 -122.557619
Neighborhoods: Hazelwood, East Portland Neighborhood Office
DO NOT DO BUSINESS WITH THIS COMPANY! We got a referral from the guys redoing our pool to use these guys for the custom gate and fence we wanted. The beginning process was great, easy to talk to the guys, they would return my calls. 4 years later, here we are with a BROKEN gate control. We have had Tim Gehrig (gate operations manager) come out at least three times a year since we've had it to replace the master board and many other various things on the LIFT MASTER gate opener. Each time it has taken more than month to get it fixed.
Tim was nice (when he FINALLY called back) so I worked with him and was very lenient. He gave me so many excuses, blah, blah, blah. Whatever, just please fix it. We paid just under $15,000 for the whole gate install so it wasn't cheap.
The gate opener is broken again. It has been a month since I first contacted them. I called first thing Monday morning and got Tim's voice mail. I called the showroom and just happened that he was there. Score! NOT! He gave me so many excuses it was unbelievable. I asked him as a consumer who bought this opener what was I to do? On his previous visit he had told me that the other Lift Master openers they installed all ran great. Well, that doesn't help me any now, does it Tim? He also said if they had bought it through another company that they would have already replaced it. Once again, no help to me Tim. I asked him to talk to the owner about what I should do. He said he'd call me back that day. I told him he could even text or email but just to please get back to me. NO WORD AS OF YET. It is Friday.
My only recourse is to take them to small claims court. LAME! The holiday season is almost upon us and this is NOT something I want to deal with. I have lost many hours of sleep due to this company.
I wish I had read the reviews before we used them.
Funny, but the more reviews I post, the more I see their own employees writing 5 star reviews! WOW!
The Better Business Bureau has them as an "F"! WOW again! If only I had read the reviews...
Horrible company. Dave is the worst. Do not use this company. Save yourself a nightmare. I had a very similar experience like the other reviewer. Took Dave 3 weeks just to place the order then I waited 3 weeks to get the windows. While the whole time Dave was lying to me that he ordered the windows! Literally. Buyer beware is the truth!
great doors great service – Wanted to puchase a new garage door. The salesman showed me several different makes and models. Thanks to his knowledge I was able to make an informed desision and opted for a better quality door than I had planned on buying. Plus the new door qualified for an energy tax credit that I did'nt know was available. To top it all off they installed in a very short period of time.
Buyer Beware! – I've never had a worse purchase experience, and that's saying a lot.
I ordered a custom garden window, prepaid, and after waiting 9 days after the promise date, it was the wrong size. And not by just a bit, I ordered a window with a net frame of 33" x 34" and what Edelen tried to pass off to me was closer to 39" x 41"! The sales person, Doug, who took the order from my wife, refused to talk to myself, my retired father who went to pick up the window on my behalf, or my wife. My father refused to take delivery of the window, and a manager by the name of Dave (a big guy) spoke with my father. He at one point told my father: "Why didn't YOU order the window, you're a MAN." Meaning, my wife didn't know what she was doing. However, our paperwork showed the correct size, so she obviously ordered the window correctly. Needless to say, Dave is pretty sexist. After my wife and I both left work to talk to someone in person to get the issue resolved, only one lady who worked in the garage door division would speak to us. Everyone that could help us was "at lunch".
I did get a call from Steve, one of the owners and the head of the garage door division. Steve was going to look into the situation and get back to me. When he called back later that same day, he told me that I "Got what I ordered." Though he couldn't explain how the window they tried to deliver to me had my measurements of 33" x 34". Steve was not helpful at all, unwilling to get me a properly sized window, and refused a refund.
I was not polite.
I disputed the charge with my credit card company and received my refund that way. But I still lost a month of my remodel schedule due to this situation. The entire experience was utterly horrible. Not at all what I expected from such an established company. Customer service was the worst that I've ever experienced. Feel free to call Edelen and ask to speak to either Doug, Dave or Steve to get their side of the story. The order was placed in March, 2007.
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