930 Pine Hollow Rd, Mt Pleasant, SC | Directions 2946432.80958 -79.868293
My family and I are so thankful for the caring staff and great doctors at this emergency hospital. In a time of stress, complete worry and shear panic, the staff was instrumental in calming our fears and helping us through a true emergency. The communication with the vet was clear, easy to understand and also professional. We were so sad to leave our pet, but we were allowed to call often and check in and the vet called to give a report each day. We were also allowed to visit, even in the middle of the night. And now, thanks to the wonderful care of the emergency hospital, we are able to enjoy our dog for many more years. We are grateful for their dedication and compassion.
Some of these reviews do not do them justice. The problem is that they ARE an EMERGENCY vet so just like an ER for people, the pets with life threatening problems come first and you will have to wait for them. Our dog Peaches was poisoned by consuming part of a sago palm. Yes it was a lot of money but most dogs do not live through that as they are very toxic. They saved my dogs life and I am very grateful. She was there 4 days and had IV, medicine, charcoal & lots of monitoring. The techs there even hold & love the animals. I got to know several of them and they do NOT just leave your dog lying about while they wait, they are comfortable & taken care of. Also, many dogs are crabby after anesthesia, so are people (I've worked in the human ER myself).
A Blessing they are there for our Pets ! – Are they expensive? Yes! Who else would be there all night 24 hours a day while the rest of the world sleeps? They take our pet emergencies with no knowledge of the past medical history and, hopefully, keep our babies alive. I have had 6 pets in the last 20 years, and so I am, sadly, well equipped to write about this place.
My newest little girl spent the night with them last night. She is alive and healing this morning. I stopped in to check on her in middle of night. Was my kitty happy? NO! But...
Wow was I impressed with what I saw and learned. Techs everywhere- all caring as best they could for sad, lonely and sick and hurt animals. Following detailed DR instructions, soothing animals, communicating with each other helping each other with difficult cases. This is a tough tough job....handling scared animals all night with compassion and professionalism. So do I recommend them? You bet! No they are not perfect, but neither is MUSC. I do want a vet that can help me 24 hours a day. Would I rather be at my regular vet, who knows my pets history, and charges much less? Absolutely! But in the middle of the night, or on July 4th holiday, I am deeply appreciative of the commitment of the Emergency Care folks. Thumbs up and thank you.
more and more charges – Our dog went there for a problem they projected would take a 1 night stay- he ended up staying for 3 nights and even though the estimated charges around 500 it ended up be close to 1500. Don't believe their estimates and their policies aren't worth the paper they are written on.
Never Again!!! – On a recent Saturday evening, our dachshund came in with a cut under her front leg. Every vet was closed. Most referred us to this place. We waited an hour for her to be examined. Two more hours for the doctor. She said she would not charge us for an overnight stay. She said she couldn’t staple the cut and didn’t have time to do it immediately, but would do it in a little while.
She sent the vet tech in with the estimate. We were prepared for $200.00 - $300.00, but it was $650.00! The muscle was not cut. We were told she had to be sedated, have a breathing tube, catheter, etc. The tech was surprised we didn’t have that much money, but quickly recovered to ask how much money we had. We offered to pay $200.00, then make payments or leave a post dated check. She said they didn’t take payments or post dated checks. She became the liaison between us and the doctor. There was MUCH going back and forth. If we could give them $400.00 by the next morning, they would do the surgery or we could apply for credit. After bartering and consulting with the tech, doctor and receptionist, they finally agreed to take $200.00 off our debit card and a post dated check.
We left, expecting a call to come shortly. Not! I called at 7 am. She was just out of surgery! Our little dog had laid somewhere for nearly 12 hours before being treated. Once home, she was agitated and snappy. She wouldn’t let us hold her or even come in the same room with us.
Tuesday morning, some of the stitches had come loose and more came loose later. There was a gapping hole. I had then talked to folks, done some research, and heard nothing good. One person said, “Everybody knows it’s a thousand dollar minimum to go there.”
I called another vet, made an appointment for the next day. Koko was given a complete exam, sedated, wound repaired and two baby teeth removed. The charge: $200.00. The wound was triple stitched. Just tacking the outer skin together was not enough. She has stitches inside and outside, wears a cone to keep her from the stitches and a baby t-shirt to keep them clean and dry. And, she’s her old self – happy and loving.
We will never know what was, or was not, done to her at the emergency vet in Mt. Pleasant, but we will never go there again. They made us feel like victims of extortion. Worse, they did not treat Koko correctly; thus, requiring us to pay even more money and for Koko to endure another surgery at our and her expense.
Tremendous Care – We were on vacation when our golden retriever took ill. The vet sent us here as his condition was critical. The staff at VEM were waiting for us and went in to action immediately. They kept us informed about what was happening, we met with the ER doctor, and after an ultra sound decided to proceed with surgery. They stabilized our dog so that he could go to surgery. Despite eventually losing our beloved pet we feel they gave us the best possible care at this facility. We are grateful they arethere.
Name is deceiving - this is NOT an "ER" vet!! – Our vet closed 10 min prior to Fri PM accident & closed Sat - Easter weekend; FORCED on this ?vet?. Dog admitted @ 6:15p w/paralysis in hind legs ? Mark McKenzie didn't see us until 7 - "1st come 1st served" NOT by medical condition. Mark NOT surgeon = unable to perform necessary test (mylegram) to determine if surgery needed. Mark told us on-call surgeon Lori Ludwig would do @ 8 next AM (Lori REFUSED to come in or talk to me & when questioned waiting (time of the essence w/spinal cord injury; recovery greater if done w/in 1st 12hrs after accident) Lori told Mark to tell me ?she is board certified & not me?). Called @ 9:10A for results - test not done = Lori NOT in yet! Immediately called other vets & JA SPCA ? ALL advised her actions unacceptable & expressed shock over wait! JA SPCA advised me to call director of N Chuck office & inform of situation. Adrianne Sprovero then called to recant Mark?s conversation w/me ? Lori would not perform test until she saw dog even though Mark saw the dog and gave her a full report and previously to me this test would be done at 8A Sat. 10A Lori finally called; finally performing test 15 hrs after accident! While test was completed; it was never read by radiologist thus her findings could easily be inaccurate. One vet told us Lori known for her Northeast arrogance; ticked off many other parents & even though I have never been to this other local vet ? it was he & not the people we pd $2k to that gave us a cell phone # if we had any questions over the holiday weekend ? plz remember she refused to talk to me and walk me through our concerns. Lori left for the day/weekend w/out so much as a phone call or to relay follow up care for our partially paralyzed dog ? nothing about how to combat bed sores, options for physical therapy ? nothing except a bill for $2k!
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