Plano >Beauty > José Eber Salon
6101 Chapel Hill Blvd Ste 103, Plano, TX | Directions 7509333.034304 -96.832816
I came to Jose Eber thinking I was getting a nationally known and renowned salon that would take pride in their work because the brand is ony as strong as the quality of service. I did a consultation for extensions and could not have been more misled. Lo Ann was the stylist and she completely misrepresented the maintenance and cost that is required for their extensions. I tried going back to correct the miscommunication and find resolution and was met with defensiveness and almost hostility from Lo Ann and no manager involvement. When I called and demanded a manager I got the lead stylist who was arrogant, rude and told me nothing I said happened really did - in essence calling me a liar. He then contradicted himself by stating Lo Ann doesn't do consultations by herself because she can be difficult to understand. My consultation and corrective appt were all with Lo Ann unsupervised... A $1K investment was down the drain in only 10 weeks which is ridic! So onto a new stylist and salon that takes pride in customer service, full disclosure and not calling their customers liars. My advice - unless the salon is willing to guarantee what they tell you by putting it in writing run for the door!
Derek is a truly gifted hair stylist – Recently, I had the opportunity to visit the Jose Eber salon, in Plano TX. My hair was a mess, and I felt I needed the best of the best. I had been going to the same hairdresser for over 8 years, but never satisifed with my hair. My hair is combination: curly, frizzy, wavy, and super thick...it's the kind of hair that stylists don't know what to do with.
I have to admit, I was a bit intimidated by going to such a high end salon. I didn't know what to expect. What I got was an incredible experience. I felt like a princess. Everybody was down to earth. The experience was awesome, from the moment I called the salon, to the moment, I left.
My experience started with a consult, in front of a large mirror. As I had never been to the salon before, the receptionist choose Derek for me. I was greeted by Derek, at a consult area. I had brought a photo of a style I really liked. I had brought that photo to my own stylist before, and never got what I wanted. The 1st question Derek asked me, is "what do you like about that haircut?". He then proceeded with the consult, in front of a big bright mirror, inspecting my hair, and asking me all sorts of questions of my preferences. I could tell he was confident and passionate about his work, and felt an instant trust for him, as he didn't seem to be arrogant, or tell me what he was going to do...he cared more about what I wanted, but what would work for my facial features and hair type. He then explained what he was going to do to my hair, as far as length, layers, etc. After the consult, I had an amazing experience in the shampoo area...the seats have built in massagers...that was truly an amazing experience.
When I got to Derek's chair, it was an amazing experience. He did exactly what he said he would do, but never in my wildest dreams, did I think my hair could look so good. After the blowdry, he continued to tweak my hair, taking great pride and ownership. This was the best haircut of my life. This man is truly talented, and appears to love what he does...you can see his passion. I got compliments from co-workers, and from family. My sister said this is the best my hair has looked in my lifetime, and I agree with her.
To me, this man is a hair god!
awful – Awful- my hair was too dark from another salon and I went to this salon thinking that they could fix it (if I paid enough). They stripped the color off down to WHITE (which I later found out, you are NEVER supposed to do) and they gave my naturally curly hair a horrible razor cut. It has taken THREE years to grow it all out and get that horrible mess cut off. I thought I might get what I paid for but have gone elsewhere and am very pleased and am paying HALF of what I paid there. The only good thing about this salon WAS that they sold Kerastase and now I hear they are going to discontine selling that too. Boo! Beware!
Excellent – Alban is the absolute best stylist. I have been a customer of his for over 3 years. Prior to that have been to the best sytlists from Miami to New York. Those were also great but with Alban it was definitely a cut above all those. For a true celebrity cut, it is worth every penny. Furthermore, with every stage of growth, the style is absolutely fabulous. I can go without a cut for 3 months plus. Definitely the best value for your $$.
Highly recommend Alban.
Don't waste your money on consultation with Jose Eber – Jose Eber appointment waste of time and money -
On June 23 I had appointment with Jose Eber for consultation. He spent all of 2 minutes max - showed a cutter how she should cut and style and showed me a picture of a color he thought I should have. Went for the cut but not the color since it was a dark brown with tons of too light stripe looking highlights. I thought the look was quite dated. The hair cut was minimal and the stylist did or could not do the look he suggested (although a sweet person)...after that I was placed in a chair next to Jose who was busy doing a hair cut and did not make one comment or even look at my hair. He barked for a colorist then had the cutter look for the picture to show her - commenting "I am not your assistant". All in all very unsatisfactory and a waste of $200. I would never go back and I would never recommend it to anyone.
Great experience – I'm writing a review because reading previous ones helped me decide to go to Jose Eber. I had a hair cut/blowdry from LAY recently and would highly recommend him & the salon. He gave me a good haircut & spent a lot of time blowdrying it. I was concerned that they would try to do something drastic that I was not comfortable with, but that was not the case. He gave me an updated haircut that I really like. They were not pushy about selling things. I inquired about some products & the ones Lay recommended are GREAT. The appt. was not for getting my hair colored, but the colorist still consulted with me. She was very nice, not pushy at all. My only negative is that I wish the price was about $20 lower. Otherwise, it was a very pleasant experience.
There is no better salon - anywhere – My daughter is a regular client at Jose Eber, and I have been there several times during visits to the Dallas area. I have been to highly rated salons in New York, Philadelphia, Chicago, and in Europe. Never have I been to a salon like Jose Eber. The staff is incredibly talented, and the service is outstanding. I have had color, haircut, styling and more, and each and every time, I leave delighted. Alban is the best!
Great salon – I went to Jose Eber because I had gotten a TERRIBLE cut at another salon, who will luckily remain nameless. At Jose Eber they chose a stylist that they thought would do the best job for my hair type instead of just sticking me with who was available. I got a cut and color consultation and walked out with a brand new look that I adored. The overall service from making my appointment to leaving the salon was wonderful, comfortable, and friendly. It was a bit pricey, but worth the splurge if you want to try something new with professionals helping!
Nikki is Awesome! – I visited Jose Eber in Plano and it was one of the best experiences I had. My colorist, Nikki, did an awesome job on my hair. I would highly recommend her. She knew exactly what to do when I described to her what I wanted. I don't think I would going to any other hair stylist in the metroplex.
Ask for Natalia! – I have been to many salons, some of which have been rated here at citysearch. Several have been adequate, but only a few have been outstanding. Natalia at Jose Eber is amazing and quite accomplished. Never before have I had a stylist capable of doing such a perfect job on both my daughter's long, straight hair, and my shorter/curly hair. I took my daughter to see her and was pleased, so I took her back for her second cut. I was interested in a trim and decided to give Natalia a try after being told she would be the person to choose for my hair too. I gave her a pic of something I liked, she gave me a consult along with her opinion and her confidence that she could get me started on the path to the style I wanted. She took her time, and she knew how to cut the precise angles and even texturize my curly hair. She made the general cut first, then went in for more detail, texturized after styling my hair the way I do it, and then made final touches here and there until the cut was perfect for me. Completely satisfied with the time and skill she took in doing such a fantastic job. She is gentle, kind, and has a certain grace about her hair cutting. I cannot say much about anyone else there, besides that their staff is helpful and their service (such as getting you coffee, wine or soda) is excellent and given with a smile.
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