6900 Sumner Street, The Colony, TX | Directions 7505633.054268 -96.848871
I moved into my apartment at the end of June. June 30th to be exact. I have two large dogs and was required to pay a $1400 pet deposit. I was told by Kelly in the office I could pay $700 up front and the rest monthly. I received a phone call in July from the account manager Samantha asking how much I would be paying monthly. I responded by email telling them I would pay $40 for that month. I never received another phone call after that and there were no more notices. On Monday 9/16 I only owed $390 of the initial $700 and I received an eviction notice. Every time I called the office no one answered. No one returned my phone calls. No one responded to my emails. So I went to the office to speak with them and spoke to the property manager, Debbie, who told me I had to pay off the deposit in THREE months. Well June 30th to September 16th isn't three months. So I asked for copies of all paperwork and reviewed them. Nowhere in my contract and nowhere on any single piece of paper does it state that I had to pay it off in three months.
Wednesday 9/18 I went back to the office and asked a girl, Tammie, for documentation showing I had to pay it off in 3 months. She couldn't figure it out and started reviewing my file, and THEN proceeded to LAUGH at my complaints. So unbelievably unprofessional and offensive. She even showed me my payment schedule and how it was incorrect and wasn’t updated. I then spoke to Kelly again who was the one initially that said I could pay monthly, she then told me it had to be paid in TWO months. Then I spoke to the account manager Samantha who told me it had to be paid in 30 days and that was their policy. This was the same girl who asked me how I would be making payments. I asked for a copy of the policy or something in writing and she rudely replied "well do YOU have proof we said you could pay it monthly?” She never did give me any paperwork and began to dance around the questions I had for her.
How can you evict someone for not paying something that was NOT EVEN IN MY CONTRACT??? How can you fail to notify someone of something obviously so important? I am so fed up with that office! I have been professional, polite and cooperative but the obvious lack of competence is almost laughable. Not to mention, the icing on the cake, when I moved into my apartment it was DIRTY. There was dog hair from a previous dog, stains on the carpets and many things were broken. Blinds, windows, the stair railing, the screen door... etc. The list goes on. It took about two weeks of maintenance requests to get most of the stuff fixed. I asked them to clean the carpets countless times and each time they sent a maintenance guy out, he just put WD40 on my windows. Not sure how that translates to carpet cleaning but the incompetence at this office is ridiculous. I am so disappointed in this place and can only hope that maybe taking this to a higher level and maybe something can be done. I cannot wait to move out and never come back!
Great staff; they attend to every need or complaint you may have. Every chance I have to recommend a friend or acquaintance to consider Thousand Oaks #5 Austin Ranch I do. And by the way the gardens /grounds are beautiful. Thank you for making Thousand Oaks#5 Austin Ranch an awesome place to live in.
I just wanted to send a big THANK YOU for everything you have done for me. When I found out that I was moving to the area last year I was nervous about moving and finding a new home and you made it seamless. Recently I have had some changes in my life and you have been comforting and supportive in helping my find a new apartment. I really appreciate everything you have done and I am so happy to be living in Austin Ranch and meeting you.
I lived at Austin Ranch for a short time; moving closer to work area. I have to say that I was very concerned with the reviews when I was first moving there, especially the noise comments. But I think it all has to do with which 'phase' of austin rach you live in. Make sure that you thoroughly discuss that with the agent, because the phase i lived in is closer the the park area, and the on the 'outskirts', which may be one of the reasons why it's so nice and calm. I can say that i have never seen any 'partying' here, even on the weekends. There are few people that drive home at night with their music blasting, but that doesn't go on for long. Once they park they pretty much go home. The apartment itself is really nice, with everything updated, nothing to complain about there. Other apartments as nice as austin ranch, at least the ones with as the stainless steel appliances etc., range from $1100 and up closer to Addison. So I have to say, austin ranch is great for the price. The gym is 2 story, and they have quite a few swimming pools. It is true that the leasing staff never have time for you really, but then again, it is a huge apartment complex. Maintenance is quite reliable from what i have seen (even though i did encounter a little scorpion once inside my apartment). The walls are pretty thin, but from reviews of other places, that's pretty much everywhere, even in the nicest, most pricy properties. Overall, Austin Ranch is pretty great if you like the area. That being said, the area is pretty boring. There is literally nothing, and I wouldn't be fooled by the little bars and shops they advertise. The reviews for those places are mediocre at best. And I do wish there was a starbucks. There is a brand new super target close by though. If you like a faster pace vibe, this is certainly not going to be like Addison or Uptown. If you don't care about that, and enjoy laying out by the pool all day and taking a quiet walk in the park, then it's a place for you. All in all, I would definitely recommend.
The property is very nice overall. The pools are great and the fitness center is above average. The restaurants and shops are convenient and offer a nice variety. The floor plans are decently sized and well laid out. Maintenance requests are handled quickly and everything was always fixed correctly.
I haven't lived here very long, but the time that I've lived here hasn't been bad.
In regard to the noise overall in the community, I think it depends on what side of the complex you live on. Austin Ranch is a pretty big development, so I would imagine that some parts are noisier than others. I live in Phase 5, and it's VERY quiet back here. Every blue moon I'll hear some drunken loudness, but it's not often, especially back here. Some of the residents are young (probably in college) but there are "grown adults" living here too. I'm sure during the summer there will be parties by the pool with adult beverages involved - but that's one of the pros (or cons?) of living in a community like this.
I haven't had to deal with the leasing office much, but when I have, they've been courteous and professional. When I moved in, there was a little mixup with the parking space that I pay rent for every month, but the complex corrected the situation and made everything right with me.
The grounds are pretty nice. I run in the mornings occasionally and have never felt unsafe. I also like the little shopping area with the restaurants, and Zen bar has pretty decent food. :)
I don't hear much noise from my neighbors. Occasionally I hear a few thumps and bumps, but nothing out of the ordinary. The apartment itself is pretty cool. I love the floorplan that I have, and the finish out is modern - black appliances and dark wood. One of the things I loved when I leased here is they have many different floorplans to meet your needs.
So far Austin Ranch meets my needs and I'm happy here, so I won't be going anywhere anytime soon.
I wanted to say, Thank you so much for having those vinyl blinds installed in my bedroom. They have made a world of difference for me and I no longer dread going in that room. I appreciate you taking this matter seriously and understanding that there was a true problem. I am very grateful.
Lauren has just blown away my expectations. I have been somewhat 'high maintanence' with my move in and the extremly short period of time from when I notified her to when I needed to be in and her patience and willingness to go far above what anyone should have has made this relocation tremendously easier for myself and my kids. I not only thank her so very much but thank you for having an individual like her working in your office.
Angel was extrremely helpful on several ocassions. Especially this last weekend. Although she was not my original leasing agent she went above and beyond her line of duty helping coordinate with my cable and phone. Thanks you very much.
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