Houston >Home & Garden > The Dump
10251 North Fwy, Houston, TX | Directions 7703729.914723 -95.412703
Neighborhoods: Greater Greenspoint, North
Do not do business here. Promised delivery on a Tuesday and never showed up. Customer service is outsourced with some third party answering service. Couldn't get a hold of anyone until when they are open on Friday. No one returned call until the following week. Good luck if you decide to purchase anything there. I would never purchase an extended warranty.
Terrible customer service and horrible on delivery!
They specified a delivery time, threatened 25% non-delivery restocking fee, even if I rescheduled and took delivery, and then missed their own delivery time! I will *never* step through the door of this place again.
Dump your plans... and wait on delivery – The Dump over charged us on a piece of furniture by 10% by not giving us the 10% discount promised on the mailer they sent us that we brought with us. ..THEN scheduled delivery for August 30. After no phone call the day prior as told by our salesperson, I called customer servive the morning of scheduled delivvery. They told me the delivery would be between 5-8 pm. I had two prior commitments for that time period, but stopped everything to bbe here for it. I called again at 5:38 to be sure that the delivery was on the truck and on its way. Customer service told me that it was out for delivery and that they contacted dispatch and the driver would be calling me shortly. I told the customer service rep I needed to know the time because I had a meeting at my child's school (that I MISSED btw). We kept waiting... no phone call EVER came. It is now 10:00 pm and its pretty obvious no one is showing up. According to the paperwork I have from my purchase, there is nothing open, not even customer service until FRIDAY and if I refuse delivery, they will charge me $100 or a 20% restocking fee, whichever is greater. The Dump is a poor excuse for a business and from the binding arbitration clause I also noticed in our paperwork, they set this all up to only their advantage and make a habit of this kind of behavior. It is not worth saving a few dollars on discarded crap for this kind of garbage. I will NEVER buy from them again! Ever.
Talk about a bunch of LIARS!!!! – Salesman Jerry Smith... sold me a mattress & box.. said they would haul off my old one. LIAR!!! Delivery guys said "oh they always tell people that but we don't do that. we would be charged for putting in the warehouse". Also bought an inexpensive table and 6 chairs. Ticket said "assembly by customer". He said "don't worry about that. If you have it delivered it will all be assembled before they put it on the truck". LIAR!!! So I call customer service when it all comes in a box and the delivery guys refuse to put it together. Customer service says "Jerry doesn't work today. We are so very sorry. We will call you tomorrow. I don't know when, but sometime tomorrow." Well...tomorrow came and went. No call. I called to ck status, they said the store had not responded to the email yet. They would email again. Now it's another day later, still no call. My husband gave in and started putting it all together. The chairs are a pain in the @@@#$#$$!! Still no call from the store or from THE LIAR!!!!
Terrible Delivery Policy! – My purchasing experience was good, naturally because their taking my money the delivery was HORRIBLE!!! The delivery department is completely inflexible. I set my delivery for a Saturday and was called on Friday with a delivery time of 5-8pm which was not doable for me, when I called to reschedule I was told that I would be charged a restocking fee PER THE TERMS AND CONDITIONS. When I voiced my complaint I was told there was no manager and I signed the TERMS AND CONDITIONS OF DELIVERY. How is that fair, you tell me when you can come and if that doesn't work for me, you charge me for a restocking fee....NICE! Husband is canceling our order and I will NEVER do business with The Dump, Houston TX again!!!
From a Dump Customer – Another GREAT buying experience! Since the 1st purchase w/ Deborah Stroman I have always seeked her out for my next purchase. Never do I feel pressured to buy, but she always if full of helpful info and current offers. In a past transaction she took the request of a bedroom set I wanted and called as soon as it arrived (month and a half later - not a complaint -greatfull she followed through & remembered the request). Sure there are others that are good with sales, but she stands out as exceptional to me! During this last purchase I called to ask about items I was interested in she had already left for the day, but offered to return to the store to meet me. Thank you again for the smooth transaction! Service was great again & delivery was on time & in the early window of delivery. Please give koodos to Deborah for her service.
The Dump really isn't dumpy :-) – We had seen the commercials on TV but were wary of shopping at a store name The Dump. Then I read the reviews here and they were pretty bad. We decided to make the trip and were very glad we did. The 4 acre showroom was far from dumpy and the selection was fantastic.
We were greeted by Robert B., our wonderful salesman. No high pressure sales tactics, he let us wander around choosing what items we might like and when we were ready, he stepped in and helped us make our choice.
After we chose our sectional sofa and needed to accent it with the coffee and end tables, Robert had our table choices carted to the couch so we could see them side by side.
Our furniture was delivered that same evening by nice and professional delivery men, no dings or chips while moving the huge sectional pieces upstairs.
If great prices, nice items, pleasant service in a nice atmosphere is what you want, check out The Dump.
The Worst Night Mare Yet – We have a hide-a-bed and loveseat in our house that has been here for over a month. The furniture is all defective and no one should shop at the Dump. Even they do not want to take back their merchandise.
We bought the pieces thinking they were a hide-a-bed with a queensize bed inside(which is what our receipt says). The loveseat was off the floor but the hide-a-bed came from the wharehouse.
When we began looking the furniture over as soon as it arrived we noticed the hide-a-bed was damaged. Then we further examined it and realized it was not a queensize bed. I called the Dump that very night and asked them to come and get the defective and falsely advertised merchandise. They told me there would be all these fees that I must pay when all these issues are not my fault. So now they are leaving this merchandise in my house and our attempts to speak to a manager or person who is in charge are always denied. We have been told someone will call and they never do. The funrniture has been here since Septemeber 21st.
I would like to know what my rights are. I believe that they shoud pay me for stocking this furniture at great inconveniece since September. The Dump has a whole host of people to give you the run-around. I am sure they are paid to keep you at bay.
Beware refused return policy of refunds ,just horrible – I Purchased a Leather Sofa Bed and Leather Chaise on March 20, 2009 and they delivered on March 21, 2009 and on the 23, of March I call The Dump and talk to Kim to pick up the Furniture It was not comfortable, they pick up the furniture March 25, 09 and then I call Kim back on the April 1, 09 Wednesday I was informed that I would recevied my check by the 9th of April 09 Thursday I also ask her how much would I get back I was given the wrong amount, then I call back and talk to someone in customer service and they gave me anoghter amount , I do not agree with the amount. After that I have to Ms. Lezat 4/20/09 at 3:35pm Loura, at 1:52pm on 4/23/09. Then I talk to Kim on April 13,09 at 10:45am I ask her what happen to my check , she said let me put you on hold and when she return my check had not been mail out but it will be in the mail within 7 days, on April 21,09 I call back to see when my check would reach my address then Kim said by April 25, 09 , Well now Kim said that I sould have goten the check they did mail it out, Kim, do you want me to get them (The Dump Main Office) to send the check to my office (Houston,TX-I45)so you can drive over to the store to pick it up. You know Kim that is Over 35 mills and I am disable and can not drive that for at times, I came with my friends on the day of my purchas. As of May 13, 09 I do not have my refund but they ( The Dump) have there 20% restocking fee pick up delivery fee and the fee should be 15% and not 20% I do not have my money. Delivery $169.00 pick up $169.00.
Horrible Customer Service, Mangement even Worse – I purchased a "Memory Foam" mattress from THE DUMP along with a platform. I bought and paid for a Queen Size Set. The mattress was compressed and boxed while the platform was only wrapped in plastic. I borrowed my son's truck in order to save the delivery charges, so I loaded up what they gave me. When I got home and began to set-up the bed, I found that they gave me a double bed platform. I called and they told me to come back and they would exchange the incorrect platform for the correct one. When i got there they told me they didn't have the one that was in stock when I purchased it but they could substitute another platform. I talked with the manager about my time and expense to come back out to the store (another 45 mile roundtrip) and he said he would “discount’ the platform to cover my trouble; that seemed like a fair thing to do. But when I went to the checkout counter they told me my “substitute platform” was more expensive than the one I bought, so they were going to make an restitution for my trouble and expenses. I explained that it was in stock when I paid for it, and when they loaded the wrong one so it wasn’t my fault and they should still be responsible for my time and expense. They flat told me they didn’t care, and it wasn’t their problem.
Anything I saved by going way out there was more that overcome by the all the trouble and expenses to correct THEIR MISTAKE. Needless to say, I’ll never go back and discourage my family and friends to STAY FAR AWAY.
BEWARE of “THE DUMP”; they should rename it “THE DECEIT”
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