Houston >Pet Boarding & Sitting >
Kennels >Happy Tails Dog Spa
1315 Waugh Dr, Houston, TX | Directions 7701929.754768 -95.398061
Neighborhoods: Central, Neartown/ Montrose
Best Doggie Daycare – We have been taking our 3 year old Labradoodle since she was a puppy for daycare, boarding, and grooming. She gets excited as soon as we pull into the parking lot and always comes home exhausted from playing all day. Julie and Susan are great! Rod is an amazing groomer and does an impeccable job!
Best Doggie Daycare in Houston – As a recent owner of a 4-month old Australian Shepherd, I HIGHLY recommend Happy Tails for dog daycare. Everything from the location, facilities and most importantly, the staff is very attentive, helpful and you can tell are all animal lovers. I had a horrible experience with another Houston dog daycare and can say Happy Tails is nothing like that other place.
Susan, who I believe is one of the managers, is so warm and caring. She took her time answering my questions and putting to rest any concerns I had about leaving my pup in their care. She took me on a site tour and explained to me what goes on in a typical day at their daycare.
Still have hesitations?? Happy Tails has a webcam where you can watch your dog play. There is always a care-taker in the playrooms and you can actually watch them supervising the dogs as they interact with one another. They also are great about cleaning up any bathroom accidents on the floor, so you don't have to worry about your dog stepping in poo.
Happy Tails has provided me with a sense of peace when I am at work. Thanks Happy Tails!!!
They are Full; Don't Bother Calling for Day Care or Boarding – Just thought everyone should know that Happy Tails is completely full with their day care and boarding. Do not bother calling because they have no space available.
Keep in mind: You cannot board your dog here unless he/she is a day care customer as well.
Try another facility. Always calls first to see if they have availability.
Wonderful Place!! – We have taken our black labs here for doggy daycare and overnight boarding a handful of time and LOVE it! Especially because you can watch your pups play from any computer (they have web cams)...The caregivers are really nice and seem to actually enjoy the dogs...and they have a pool outside for the pups to play in! *****
Great Cut, So So Service – I took my puppy for his very first hair cut last week to happy tails. I was nervous leaving him because the staff was SO inattentive when I dropped him off (in their defense, it was the week before Christmas and very busy), When I picked him up at the end of the day, however, he looked absolutely beautiful and seemed quite happy. I guess they pay more attention to the dogs than the owners.
DO NOT TRUST YOUR PETS TO THESE PEOPLE!!!! – WOW! This place has the worst customer service i have ever seen! I called to make a reservation for our two dogs and was told they had accomidation for both, no problem. However when i told her we had a jack russel terrier and a rotty, suddenly she only had one spot available. Not only did she refuse our big dog but was VERY rude about it. Our dog love eachother, our big one is very gentle and well behaved, and we would never seperate them! NEVER EVER USE THIS KENNEL!!!
I Love this place! – I've been taking my puppy to Happy Tails for over a year, and he loves it. I know he loves it because he rushes to the door with excitement to see all his puppy friends. There is nothing better than watching him play on the webcams.
Each staff memeber knows him by name and loves to kiss and hug on him. The groomer meets with me personally to go over how I would like his hair cut.
I feel confident leaving my pet with them and know that he will be taken care of as well if not better than my own family.
What a joke – I called to make a grooming appointment for my dog to see if it would be possible to bring him in and wait while he was groomed. After being placed on hold for a lengthy amount of time, she simply said "we cannot accomodate that" with no explanation at all. If the front desk is any indication of their service, don't bother.
NOT CAGE FREE, BAD CUSTOMER SERVICE – THIS IS NOT A CAGE FREE DOG SPA. After looking at their website, reading on-line reviews, and contacting them directly, I thought this would be a great place to take my dogs for a bath and to socialize. I was told that my dogs would play in the playroom before and after their baths. Instead, my dogs were put in kennels for 2.5 hours and did not play at all! When my husband an I inquired about this, we were told that their website does not explain the procedures and the person we spoke to misinformed us. In order for your dog to play at Happy Tails, they have to be evaluated, which is $15, and then you have to pay for a daycare fee, $20 each dog. Their website leads one to believe their dog will play and have a bath for a reasonable price, which is incorrect. Instead of my dogs enjoying a Saturday of play time and beauty, they were put into kennels while they waited for us to pick them up. We thought we were paying extra for a daycare service, but instead we got the same bath we would normally get for an inflated price.
Editorial Review – Full-service dog grooming, doggie day care, kenneling and beautification services.
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