Houston >RV Dealers > Track 21
4815 Highway 6 N, Houston, TX | Directions 7708429.846244 -95.645781
I sponsored our corporate event at their facility in Mar 2014 and have to say that it was a disappointment. We had set up everything well in advance in regards to reserving the track, providing food and drinks, and trophy's for the end of the event. I received a call the day of the event stating that they had run out of trophy's and would have to get more. They did provide some medals in their place but they were not personalized as we had asked. Once we did arrive, we were greeted and taken to our room - as far away as possible from everything. Not a huge issue, just inconvienent. Then we had some food and broke into "Heats" for the race. We were asked to follow our guide into the race area and told to grab some helmets. As we did this, one of their employees started barking at us telling us to put the helmets back - we were apparently not doing it fast enough as he then started yelling at us. I pulled our guide aside and let her know that we were not going to be spoken to in this manner and if it happened again that we would leave. She assured me that it would not happen again - which it did not. From that point, things went pretty well. We had a great time racing each other and they let us take breaks as needed (the ventalation is pretty bad) before starting another race. At the end of each race, we received stats on the race (fastest lap, overall winner, etc) and then rotated people on and off the track. Once finished, they had us take pictures and let us know they would send them the next day to us. She also reminded us that we would have the trophy's by the following Friday (one week). We did not receive the pictures until the following Friday and still no trophy's. We did not receive them until I continued to email daily requesting updates. 2 1/2 weeks later, we received the tophies - will the wrong names and spelling issues. We were then told that they would send replacement name plates to us within 3 days. This was over 3 weeks ago and they just now told us they were mailing them to us today - we'll see.
The racing was fun but the staff definitely needs to be coached better on customer service as well as how to speak to people. When I followed up with our contact and let her know about the employee "barking" she replied that he was a great racer and has one of the fastest times on record - not sure how that plays into customer service but good for him...
You will have to weigh your options on choosing this track for an event for yourself. Good Luck!
I had my son's birthday party there and was very pleased with the staff. We only did the laser tag. They were very courteous and well organized.
Worst Time Ever! – Not customer service friendly! Only half the arcade games worked and the other half kept on taking our tokens. No ventalation whats so ever for the go karts and the laser tag. Food and drinks were rediculously priced and did not taste good. I saw three signs that read " No Refunds", it should have read "Be aware, we suck"!
Fast as hell – I live in Austin and Dang I wish we had this place there! I have never ridden a cart that went this fast. Seriously we had a BLAST my friends were acting like we were Ricky Bobby and co. lol. I would tell anyone it's perfect for a fun night outand a different spin!
best saturday night ever – was just in there on Saturday night place was awesome the karts were super fast and lasertag was a lot of fun the general manager even walked me around the track to show me the best racing line to take it was cool to have someone so knowledgeable to help you get better lasertag equipment is brand new and really cool i will definitely be back
fastest cars – we had the best racing experience, the cars are super fast and worth it
super fast cars – that's really all I can say, I would go back anytime for cars that go this fast, it's a serious thrill
Excellent go cart track – This is the fastest track we have ever raced on! We originally went because it was so hot and it's an indoor track, but if we had known it was so fast...WOW
I had a great time and my family loved it also, I recommend going during the day before it gets too crowded because you will want to RACE :)
Definitely Satisfied – Ok I read a few of the reviews on here before we went and I have to admit I was a for sure worried. I don't know if we were just ridiculously lucky or if everyone else is being dramatic or just having bad luck. We went on a Saturday night and the manager there was Nick who happens to be the General Manager. I had a Daily Deal (not a group on but I guess it was similar) and expected some kind of hassle when I tried to use it based on the last persons review. There was no problem though. They took them signed us up for our races and lt games and we waited our turn (which was a little long for the racing. Make sure you call ahead to find out the wait!!). The go karts rocked though!! I guess Id be upset too if I couldn't race. My girlfriend decided to stop racing half way through her race (don't eat a big dinner first...) And they even offered us a free pass to come back another day. It does get hot. I never went into the party rooms but you will be sweating by the time you leave for sure. but they said they just remodeled the bathrooms which were clean and the go carts are evidently brand new so I was happy with everything. OH They kicked a guy out of our race cause he was going crazy and Im glad they did. I admit i got black flagged once and didn't understand it but they guy said i was hitting the walls to hard cause I was over steering. I understand them trying to be strict on the rules and I suppose when there's that many people there you just have to control what you can. All in all I had a blast. Im totally going back. Its awesome to have something like this in Houston PLUS the fact that its indoors is huge.
Horrible Managment, Zero Customer Service – Yesterday a few friends and I visited Track 21 to take advantage of some Groupons that we had purchased.
Upon arrival at Track 21 we attempt to walk in the automatic door with the large arrow indicating the entrance. That door was locked, along with all but one main door. Not that big a deal right? However when thinking about fire code and trying to use the same doors to leave in case of an emergency the story changes. Imagine a group of twenty people trying to leave where one quarter of them get stuck at locked doors, thus forcing them to try and squeeze through one exit.
Quoting the Houston fire code:
" Sec. 8.007. Exit Doors
During the period of occupancy, no exit door shall be locked, bolted or otherwise fastened or obstructed by any means so that the door cannot be opened from the inside by use of the ordinary latch or knob or by pressure on the door or on a panic release device."
This is a clear violation.
To continue on with my story, we were notified that they would not accept the Groupon due to a corporate event. This would not normally be a problem, however yesterday was the last day the groupon was valid. There were at least tweleve other people, with more coming in the door later trying to use this same groupon.
The manager, Ian, who seemed to have no authority on anything in the establishment made a few nervous phone calls to this mysterious general manager who was unwilling to budge and provide any sort of customer service.
After a second phone call, some ten minutes after Ian recieved a tounge lashing from 12 angry customers he called again to which the general manager agreed to making all of us wait two hours, which was past closing time, to then do our fifteen minutes of race time.
In the time that we spent arguing, we could have done our race and been out the door happy customers. Instead they would not budge or provide any sort of refund or accomodation, aside from making us all sit around for two hours.
Stay away at all costs, it is not worth it. I have many more complaints regarding the rest of the staff and lack of customer service, but that is not worth my time to go into all the specific details.
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