Helotes >Beauty > All About Me Day Spa
11851 Bandera Rd, Helotes, TX | Directions 7802329.553827 -98.669884
Going Downhill, Dirty, Unkept and unsanitary. – I used to be a regular client to this day spa many years ago. It used to be great. I recently moved back to the area and went in for a brazilian and a pedicure. I was taken back for my brazilian ontime with Stephanie. (who was hightly reccomended over the phone by Beth) My brazilian was so fast and rough i couldent believe it. Upon compleation of my waxing service I noticed that the trash can was left open, as i glanced in the trash there was no trash except ONE jumbo popsicle stick and a few wax strips. That meant she had to have double dipped! That is Discusting and unsanitary. Who knows how many other brazilian wax she had done on previous people and used the same stick. I dressed and was seated for my pedicure. Soon to be greated by a rude nail tech. Throughout my pedicure she was exceedingly rough with her clippers and cuticle pusher. Also upon further inspeciton of the nail room I noticed how dirty it was.The Pedicure tub I was seated at was broken, the massager didnt work and had been duck-taped to try and "repair" the chair. The Pedicure tub next to me was leaking and dirty towels had been thrown over it to try and soak up the excess water. The cloth towel hamper was so discolored from mold and mildew, and the room was so uncomfortably hot! When I complained to the desk about how rough both technicians where,how dirty it looked and the fact that during my brazilian she double dipped, I was given the excuse that they are waiting on new equipment, and the only reason she would have doubble dipped would be that she was using the last bit of wax in her pot only on me.(did I mention her wax was more than half full, I feel sorry for the people waxed after me) And I was given a $5 "me money" to put towards my next service. Needless to say I will not be back and they can keep their "me money", I wont be needing it. I was VERY UNHAPPY. Please save your money and go to a better day spa.
EXCELLENT SERVICE – Hi there everyone,
I can't believe the rude comments that are on this city search about ALL ABOUT ME!
I was tired of feeling uncomfortable by employees speaking a differant language in front of you. I used to think they were talking about me.
So when I found "All About Me" I tried them. I have been going there since they opened. I go faithfully every three weeks for fills and every six weeks for a pedicure. I wouldn't go anywhere else.
Let me tell you about the perks. I am offered a beverage of my choice when I walk in. On a Friday after work a cold one works great. They have Chocolate Covered Strawberries(fridays only) cookies, hot neck wrap and great conversations while being pampered.
Pedicures with massaging chairs, sugar scrubs on your feet and legs for an extra small fee and so worth it or a hot wax. It is also fun to go with a group of friends although we get a little loud at times they never fuss at us. I can get a massage, facial, my eyebrows done all in one day if I wanted to, Its a GREAT place.
When the owner is there she will comes over just to say high or even get you a refill on your drink. Since I have been going to "ALL ABOUT ME" she has never once raised the prices. I have referred so many co-workers and friends and will continue to do so. I would never go any where else. I am extremely satisfied.
AWESOME!!!! – All About Me is a great place to go and get pampered and relax! I have been going there religiously for over 5 years! Pam is amazing with manicures, pedicures, as well as acrylics and advice!!! The other ladies are amazing as well. Steph is great with waxing and Anna is an amazing masseuse! My sister, mother and myself went the week of my wedding and we had a great time and now we are all set to go again for my sister's wedding. The wine is great and they are all so nice. Beth (owner) is amazing and always has the customer is always right mentality! The only down side is the receptionist....she can be a bit rude sometimes, but maybe she is just having a bad day!
AWFUL CUSTOMER SERVICE – The receptionist whose name begins with a T is so rude. She was rude on the phone when I made an appointment. I should have taken that as a clue. She was so snobby-- I had come from the gym so I was very casual. When I presented my card, she was more friendly. The owner needs to clean house and get new staff.
The manicurist, who is very overweight, was rude and lacks people skills. The part timers are a lot nicer.
I went there for the last time this week. I hope the owner reads these reviews. She has a great concept but some of her staff does not need to be working with people.
Lastly, the overweight manicurist needs to quit criticizing everyone. I know for a fact that she does side work and hands out her friend's card who does minx nails. The receptionist is in on it. They both solicit for another salon. The owner is nice but too trusting.
I hope the owner reads this post. I liked your spa. Unfortunately, I will not pay to be treated rudely.
Unprofessional – Awesome Massage more than I expected . Facial was very relaxing and my skin felt great. I got offered some water and as I was waiting for my facial I also got offered some covered chocolate strawberries. The service that I thought wasn't so great and felt it could improve would be the pedicure .The lady who was doing my pedicure wasn't as professional as she started talking about my feet ..yeah and not in a good way. I think I could have gone around the corner from my house and received better service for a pedicure. The BIG lady that does the nails totally was very unprofessional as when I left the room, she decided to start talking to the lady who had done my feet and being very negative while my sister who was still sitting in the room listening to all this . She could have waited until we both had left . I most likely would NOT recommend this place to anyone I know. If the owner reads these comments and doesn't want to loose business hire another manicurist and if she is the owner all I can say is WOW you sure need to be more professional !
WORST facial in the city – Something that I don't like about the facials offered here is they dont stay in the room the whole time. They apply a mask "to set" and then leave the room for 15 minutes.
Other places the tech will massage your shoulders, hands and feet during this time.
I just think if you are paying someone $1 a minute they should be offering a service for that time. I can apply my own mask at home and sit for 15 minutes.
It just was not worth it to me. I would rather pay more and go somewhere nicer.
Lots of Rude & Uncomfortable Waiting – i Received a gift certificate here for my birthday. i was overly excited & couldnt wait to get pampered while sipping wine @ what was supposed to be a high end establishment...
Walking in... there were 3 girls leaning against the wall staring & making me feel very AWKWARD
the Lady @ the front was chatting happily in the back room while myself & others waited in line
i was on time for my appointment yet had to WAIT 30 minutes to be called back.
while i waited i witnessed other customers get offered wine beer etc; WHERE WAS MINE???
i do look young but the annoying profile card they made me fill out clearly stated my age.
NOT one damn water, soda or friendly face came my way
Once in the massage room the lady said shed give me 2 minutes to undress...15 minutes later she finally returned.
2 out of the 3 times i called & the woman on the phone was EXTREMELY RUDE "Correcting" My lack of knowledge about nails & then LYING about an upgrade price....Good Thing i had an extra 20 dollars on me @ the register
Needless to say i didnt have a good experience here & will NOT be Wasting my money here again or recommending this dreaded place to anyone!
Wonderful Place – My mother and I have been going to All About Me for over a year now for our ?mother/daughter? days and we have never had an issue. I love the place. The staff is always very nice. They are always very clean, in fact they have an autoclave to sanitize their instruments. I would definitely recommend this place to anyone!
Great service! – I loved everything about this spa. My facial service was wonderful and I will go back. Contrary to the other comments, the lady at the front desk was very professional...which was refreshing. I was treated very well and taken good care of. Anyone seeking affordability combined with exceptional service, go to this spa!
spa – I bought my mom a gif card for mothers day last year..and on the back of the card it said it expires in 12 months. When i tried to use it again before the year..."the owner" stated that it was HER option that it would expire in 6 months, BUT what the HECK...I still had around $100 on the card...so wheres my money?!?!?! My mom and I were very upset. This situation still hasnt been resolved.
ALSO....Everyones comments about the lady with the glasses are TRUE! She IS VERY VERY rude and discriminative. She looks down at you like "what are you doing here?" if you are from a different race or young age.
I would know.
SHE SHOULD BE FIRED. What kind of customer service is that????
NEVER NEVER NEVER RECOMMENDING THIS SPA AND WILL NEVER NEVER EVER RETURN.
I HATE IT!
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