Austin >Special Trade Contractors > Affordable Plumbing
PO Box 150204, Austin, TX | Directions 7871530.210001 -97.800000
Neighborhoods: Garrison Park
Nothing personal their work was just not professional. There were water presser issues when they left our house and another leak that did not exist before they came is now a problem.
I would reccommend Affordable Plus Plumbing to anyone I know. They replaced a water heater in a newly bought home. I am a first time homeowner and they did not try and take advantage of me at all! I was so afraid I would spend so much money for something but I didnt! These guys are so honest, so real, and so courteous. The woman who answers the phone is so sweet! She will schedule you right in, whenever possible. I appreciate the honesty, the quickness, and the words of advice about plumbing! I know I'm a girl, but I like to know what's going on and Anthony & Richard will explain all that you will ever need to know!
Thank You, so very much for being there when I needed something! Will continue to use these people until I die : )
very comforting – i have used this company a few times and this last time made me realize just how lucky i am to know about them... i call-- they answer and schedule -- they seem to know everything about plumbing so they can diagnose the problem fast and then charge a reasonable price -- i trust them totaly!
BEST PLUMBING – Richard and his son came over and did some plumbing work for me. He was very honest, and realy knew plumbing. He is now my plumber.
Great service – I've known Richard and family for about a year now. They are a wonderful family and always very courteous to me. I had to have two commodes installed in my house a few months ago, so naturally, I called Affordable Plumbing. I booked an installation date and time. Richard's workers were here ON TIME (unusual to me because of previous bad experiences with other service companies) and completed the job without any complications.
I highly recommend this company to anyone who needs plumbing service.
Very cost efficient and quick to respond – I've used Affordable plumbing for years. It is a great family owned and operated business. Someone will answer the call and most often they are able to respond quickly. I used them on rental properties and my personal home.
My husband just recently used Affordable for his office remodel.
Great job and easy on the wallet! I highly recommend Affordable to all friends and clients.
affordable plumbing 23 years of serving austin – We would like to respond to the vicious slander that was posted on this website. 1. Affordable Plumbing is rated A+ with the BBB. In 23 years we have done over 22,000 service calls. We've had 3 complaints with the BBB which were resolved in our favor, and 3 complaints with the State of Texas plumbing board which were also resolved in our favor. Lumberjackdrock fails to mention that permits were pulled on this job and inspected by the city of Round Rock. The job passed inspection. We have installed dozens of water heaters in RR and have never failed an inspection.
2. Affordable Plumbing is a family owned and operated business. Richard, the owner, brought his 15 year old son along (summer break) to help him. His son did not do any work on the water heater. His job was to bring tools back and forth as needed since the job was up in an attic.
3. We were very courteous to the lady of the home. In the process of going up and down the stairs, two huge dogs kept jumping on the workers. Richard asked the lady if she would please put the dogs up until they completed the job, which she happily agreed to. We were unaware that she was offended by this.
4. We installed a 40 gallon A.O. Smith water heater, pulled a permit, brought all plumbing up to code, disposed of the old water heater, all on the same day we received the service call. Their entire bill for all upgrades, including the permit, was approximately $215.00. The warranty company paid the difference.
5. The lady's husband, who we never met or spoke to, called Richard's 24 year old daughter, who works in the office for him, and gave her a very hard time. The owner immediately called the customer to resolve any issues. He was impossible to deal with. Their biggest problem was that the city of RR has a certain schedule for making inspections and the people felt they were being put out by the city of RR.
In conclusion, the job was done on the same day at a fair price, the lady never made any derogatory remarks against us, she was very happy with the work and the price and paid us with no problem. All the work was done to the city codes and inspected.
Poor Customer Service – When he first showed up he coplained about by dogs and said we had to do something about them, this was before he introduced himself, or even sad hello.
His 13 yr old son and another worker did most of the work Richard the "owner" of the company not once touched any tools or went into the attic to work on the new water heater. He was rude to my wife and was rude to his own son. He tried to charge us more money for another worker outside of our service fee to the insurance company. Because his "son" was working even though legally he should have never stepped foot in our house.
When I called the office his daughter aka the secretary told me she did not want my business nor the business of people like me when I told her my complaints. She also stated that they did not care about me reporting them to BBB.
When the owner contacted me back he just said that his son was old enough to work and that he did not touch any tools, when we watched him do the work. Not once in a 23 min converstation on the phone did I get an apology for him being rude to my wife while he was at my house. Nor did he apologize for his daughter being rude on the phone with me.
I would not recommend this company to anyone because if something happens with a company doing work which does not have all of their employees fully licensed the home owner is responsible for damage and replacement. I have already run into this problem and do not want it to happen to anyone else. Again Insurance will not cover a faulty plumber/contractor.
Very bad service from Richard – Used his service in November. He uses bad language and starts yelling if you ask questions. One of the tap was dripping for couple of days in the backyard before I realized it that he kept it open.
I have never used any bad language for any one and neither did I use it for him when he was at my home with his assistant. But, I sure should have. Please if you love your home, do not call this Richard, the arrogant plumbing guy.
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