133 E Reynolds Rd, Lexington, KY | Directions 4051737.990279 -84.520845
We have used Tom's for about 8 years. We purchased a US Made Riccar and it has been a great vacuum for us for about 6 years. We've had some belts that needed replacing and they did a GREAT job and it didn't cost very much. Also, they are locally owned.
Awful Service! Beware! – One technician tried to send me away after very obviously not solving the problem, and then another employee (the elderly technician) saw the problem I wanted solved and subsequently determined a part was missing. After ordering a new part for my vaccum and paying, I was assured it would be at the store within 8-10 days. After 6 WEEKS went by, I called the store, and was very rudely told by Paul (the manager? the one who comes out of the side office any time anyone walks in the door) the part was on back order and he could not determine the shipping status. Odd, I told him, as I had called two weeks earlier and the elderly technician told me it had been shipped. Either this man Paul was having a bad day or clearly resented the fact I made him get up, but his attitude was rude enough that I hung up the phone, and went to the store for a refund of my order.I got to the store, and spotted my part with my order # (apparently, not on backorder!) laying on the desk, which Paul had missed.
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