14420 W Meeker Blvd, Sun City West, AZ | Directions 8537533.660475 -112.370097
Neighborhoods: Sun City West
THIS GROUP OF DOCTORS IS SO BIG, SO COMPLEX THAT IT IS LIKE CALLING A GOVERNMENT AGENCY. NOT GOOD.
The Core Institute is has a very slick web page, fancy offices, and a great public relations company writing their ads.... they also have wonderful doctors. Where this Institute looses big time is in their inability to build a decent phone/message system to match the "World Class" image they have bought.
Really they can get surgeries schedule faster than anyone. Really their doctors ARE SUPERIOR that the average doc you will bump into in the Ortho field. Really they do have very good support staff and the very latest x-ray, MRI equipment. So at it's heart the Core institute is a very good facility... but it is NOT a USEFUL facility because it takes, on average, 12 min. to get through the phone tree (the hold waiting is one long very pompous infomercial that will drive you crazy). Then you will get a call center person (yes they are that big an organization) - their call center people are very nice but wait there's more! After waiting 12 min. to get a call center person - they will then TRANSFER you to the department you wanted, then you get ANOTHER INFORMERCIAL that can take another 5 min. or more, and then you get -- VOICE MAIL - at which point you leave a message. Occasionally, you might get a real person to answer and they will take a message to forward when they can to the person you were calling. In other words, it's a nightmare. And they do answer messages - but only in an average way - sort of hit or miss.
So You can't just call ask for the nurse of your doc, talk to her or leave a message, you have to Call the institute, wait about 15 min on infomercial, get a call center person who will then transfer you to either a "triage nurse" or the voice mail of the person you wanted to call, you then talk to the triage nurse who will leave a message for the nurse who works for your doctor - and maybe you will get a call back - L A T E R.
So there are so many layers to get through to just have a simple conversation with your docs staff that you will need to be institutionalized after dealing with the Core Institute. It's a shame but the Core Institute is so big - it is like dealing with a Federal Government agency... and you know what it is like calling a government agency. My advice - find a nice local Ortho Doc and get to know his staff - you will be happier in the long run.
Assembly line Care – Sept. 1, 2011
First of all good luck getting through on the telephone. Sun City West location is assembly line care without knowledgeable physcians. Saw Dr. Adamany who is the most arrogant 'you-know-what'. Tried to tell me I had arthristis in my finger even though I'd been to rhematologist & X-rays to prove otherwise. No MRI scheduled or other tests ordered. Problem with finger was in it's 4th month with pain & unable to bend it. Saw other physician outside of this practice, MRI ordered, torn tendon. Only go here if you want to continue to suffer with a misdiagnosis. Also people standing in a LONG line at reception on crutches, walkers & canes. Goes to the level of care you'll receive here.
Huge waste of time - TWICE! – I tried calling Core for an appt. over a year ago and couldn't get through on the phone. left a message, no return call. For some crazy reason, I tried again - got an appt. and they set me up with the wrong type of doctor. Made another appt. with another doctor 10 days later at 9:10 a.m. Waited over an hour, spoke with a nurse who confirmed they overbook (or don't give enough time for appts.) she couldn't begin to tell me when i might be seen. I got a refund of my co-pay and left.
Not only this, but they don't have enough seats for people (this is at 27th Ave and 101) these are folks on crutches!!
Although the front office was kind enough, but the lack of organization and not really caring if you stayed or went was not so good. Won't be going back.
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