7370 153rd St W, Apple Valley, MN | Directions 5512444.726580 -93.214413
Great Deals. Better Service! – We just got a new stove, dishwasher and refrigerator for a great deal! Just moved in to a new home and needed everything. Everywhere else we looked didn’t even compare to these deals and service! The sales people we’re EXTREMELY helpful from the moment we walked in the door all the way through delivery! They were able to give us exactly what we needed at the prices we wanted. Recommend Appliance Smart to anyone!!!
Great service and prices!!! – Just purchased a new washer and dryer pair from ApplianceSmart. I have been price shopping for a while... This was the place that had the lowest prices and the largest selection I have found!!! The service people worked with me to find everything I wanted for my washer and dryer. I am extremely satisfied with the quality of service!!!
Don't Do It.....very poor SERVICE Department after the sale, no MANAGER CONCERN/CONTACT – W-A-R-N-I-N-G
Apple Valley Appliancesmart Brags about their Service Department. are, we unimpressed at how they could CARE LESS!
3 months ago our landlord purchased several washers and dryers for a few untis (he owns over 20). He always purchases from Appliance-not-so-smart.
Our front loading washer developed a severe water leak on Dec 14th. On Dec 15th, a tech visited us. We had identified the EXACT problem with them on the phone, and the washer has a 1 year warranty. WE WERE TOLD THAT THE TECH WOULD HAVE THE PART AND FIX THE WASHER when he came. He didnt.
He spent 2 mn on the washer issue - a damaged seal around the door - and 25 mn telling me we were not using a high effency detergent as reccomended by the manufacturer. (he was in fact, quite wrong. I pointed his concern out to my wife when she got home and she pulled down the one and only botle of the shelf CLEARLY marked with the high effency logo).
Thomas called (or did he ........perhaps he was "acting like he called" his manager on his cell right in front of me and gave model, part and serial numbers, paused, and said "unfortunately we do not stock this part but is is nbow ordered and will be in and installed "within 5 to 7 days".
14 full days later....nothing. We have left no more than 11 messages only to NO ANSWERS!!!! NO RESPONSE. NO CALLS. NOTHING!
Last night, after a 10 hour work day, and my wife calling the local store, she discovered that the service department is in St. Louis park, and not directly attached to Appliancesmart. I asked for a manager, none available. I left a detailed note, addressed to the store manager, with two phone numbers. DO YOU THINK A MANAGER CALLED? NOPE
FINALLY11AM and said she cant find any record but she would keep looking. 3PM she called to say still cant find any record. At that point I got the service ticket number and called her "Direct line" the phone rang for 11 mn with NOBODY answering. I am not kidding - 11 mn.
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