8098 Brooklyn Blvd, Brooklyn Park, MN | Directions 5544545.094629 -93.381177
Mon-Fri 8 am to 6 pm
Saturday 8 am to 3 pm
Neighborhoods: Brooklyn Park - Maple Grove
I have never been so disappointed and discouraged after visiting an auto repair shop. I went to Victory because I was supposed to get a 10% discount on parts and 10% discount on labor through my employer..and because they advertise as a "Certified Female Friendly" shop. Needed new brakes on my vehicle and took it for an estimate. Was told I needed pads and rotors on front and the back would need replacing in approx. 2 months. Initial quote for only the front pads/rotors was $600 and that included my discounts. Told the guy that I had gotten a phone estimate from another shop for $300 for the front brakes and he indicated that was probably for sub-standard parts and not a reputable shop with no warranty. Told him that was actually through Midas with a very good warranty. He then told me he could put 'lower quality' parts in my vehicle and do the front for $525. Told him no thanks and I would just take my vehicle and let them know if I wanted to have the work done there. As the shop guys were putting my car back together, he told me that he could now do it for $425. I asked for a written estimate and was told they can't do that because then it turns it into a 'work order' and if I'm not having them do the work, they can't do that. Then he tells me that the charge is $18 for the brake inspection. Really???? You offer a completely inflated price and then charge me for it? I would put this review on their website, but interestingly enough only the company can add reviews on there....and of course the only reviews on their website are absolutely positive. This was wrong on so many levels!
I would give less that 1 star on here if I could. They should get negative stars.
I had BOTH my front and back brakes done on my vehicle (pads AND rotors) at Midas for $634. The guys at Midas were wonderful and I will be submitting a glowing review for them as well.
Today I had to take my car in after finding out that my break lights weren't working. This is only the 2nd time I've been to a shop since the first time I ever went to a shop (located in St. Cloud) for a simple oil change I was quoted nearly $700 in repairs, I never did their recommended repairs and never had a problem until now, that was 5 years ago. The Victory Auto crew, mainly Jordan Matt and Brian Schauer made me feel very comfortable and very confident with the problems and solutions they were providing me.
Brian was the main relay contact between the mechanic(s) working on my car and telling me what was going on. Each time he would speak to me he would go into great detail to demonstrate what was wrong and ended each conversation with my options for proceeding. Never felt pressured and didn't feel like he was inflating any prices or exaggerating any problems. I was given time to think about what I wanted to do without Brian trying to capitalize on my situation by trying to pressure me into doing things while I took my time to think. That's very important to me and I bet most don't even realize that sales people do that.
What gave me confidence was that before bringing my car in I did my own research on what was wrong and Brian’s report told me exactly what I had suspected and I never told him what I believed to be the issue. This to me shows great honesty, which is rare in auto shops. My issue was an electrical one, which are the worst kind since you have to spend so much time testing and checking all the wires. This was a job any dishonest shop could have run with in order to rack up labor costs. I fully believe Victory Auto treated me fair and didn't rack up labor time for the testing period.
In the end I was able to bring my car in at 8a.m and drive it home same day. I opted to stay at the shop the whole time and was able to not only see how they operate but how they handled walk in customers and how they talked on the phones. I never once heard them speak bad about any customer, never complain and only heard sympathy from Jordan and Brian when they had to deliver the cost estimates for the repairs/service's each customer needed.
For me, I had a great experience and would/will recommend them to anyone I know.
Comfortable Auto Location – I walked in to Victory Auto looking for a better deal than Midas across the street and unlike MIdas they actually checked and recommended what I should do instead of just doing what I think my vehicle needs and paying for what really wasnt neccessary. Also I have my 3 boys with me and they have a nice waiting area and toys, snacks and soda! and of course free internet use, is what I'm writing my review off of right now. I would definitely choose this place again.
5 star service – I simply wanted a headlight changed.A national chain wanted an arm and leg! Then I drove to Victory Auto...not only was the reception clean and comfy,but I was acknowleded right away.Best of all,the price for a simple headlight change is what I expected. They have earned my business!
Excellent Service – Victory Auto does an excellent job keeping their customers informed as to what is happening with your vehicle. They are always clear and concise with what the charges will be to complete a job.
Victory Auton Services & Glass the best auto shop. – I would definitely recommend Victory auto shop & Glass to anyone. VAS make their customer feel at home, once again they do a wonderful job on their customer so stop by and have your car service by them.
STUGOTZ – The first impression is usually the one that sticks with you the most, "know what I mean." These guys are very nice and made me feel like I knew them for a long time which was very satisfying. Clearly, they were honest and they made my wait very comfortable.
I will go back for future service and there waiting room is awesome, CHECK IT OUT FOR YOUR SELF.
Review – Victory Auto is friendly and thorough. They did a great job!
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