Duluth >Women's Clothing > David's Bridal
5115 Burning Tree Rd, Duluth, MN | Directions 5581146.809314 -92.171024
Mon. - Fri. 11am - 9pm;Sat. 10am - 6pm;Sun. 12am - 6pm
Neighborhoods: Duluth Heights
WILL NOT leave you alone if you deign to cancel an appointment because you found your dresses locally and don't need to drive 60 miles to get there. Now they keep calling me, like they're annoyed that I don't want to tell them AGAIN that I don't need to reschedule an appointment. Stop fricking calling me telling me I NEED to call back for very important business!!!!
Diappointing – This was my first experience with David's Bridal. As the mother of the groom I made an appt and the consultant pulled several dresses for me and then left. Didn't see her again until right at the end. Decided on a style that was very flattering but needed another color. The size I tried on fit perfectly. The dress arrived and I went for my fitting appt. As soon as I put it on, I could tell it was too short and one side was much shorter than the other...I measured and it was 1 1/2" shorter on one side than the other. I am only 5' 5 1/2". The alterations woman told me I could wear "flipflops" and then also told me I should have ordered a size larger...that's why it was too short. I couldn't believe she said that...flipflops are not exactly formal wedding attire! The bride and my daughter both said it fit perfectly. Feeling I was stuck with this dress, I spent a whole day looking for flat shoes to wear and then became frustrated and called the store. Kristin assured me that she would find a dress at another store and have it shipped, which she did. A few days later I went to try the new dress. It was also too short, but at least the hem was straight. I ended up with 1" heels to make it look right. Do you know how hard it is to find dressy looking 1" heels? The whole process was very disappointing. In the end the style looked great, but I should have been warned about the length if this dress runs so short. Would not take the chance on ordering from David's again.
AWFUL – I wish I would of read the reviews before I went to this store! All I wanted was shoes - so I was treated like I was bothering them more than anything. The guy talked my into shoes that did not fit - but, he was so pushy I found myself just wanted to purchase the shoes and leave. Now I called to exchange the shoes and they have to order my size! From what I read online ... I better have a backup plan for my shoes. My advice to any customer - Do NOT go to David's Bridal in Duluth, MN!
Horrible customer service~ – "Great Experience" was VERY fortunate! I am not originally from MN but "MN nice" does NOT hold true at David's Bridal in Duluth. The older women who works there is NASTY to say the least. She would be better as a dog groomer or doing something where minimal interactions with people is required!
What happened with me is that I received an email that I had 14 days to pick up my shoes (which had been dyed to match the dress I bought through them). I traveled 2 hours to Duluth and when I got there I was told to come back a few hours later because they had not been dyed yet. I went back a few hours later and was totally ignored. The least that could have been said was "were sorry but they are still not ready". But instead the workers kept helping other customers and I waited for at least 20 min. The older women worker stepped in and was NOTHING but rude about it.....
Will never go back to David's Bridal at Duluth or probably any other David's Bridal!
Great Experience – After seeing numerous bad reviews and hearing from friends & family about bad experiences at Davids Bridal in Duluth we decided we still wanted to check it out.
We went over on March 5th and was welcomed at the door for my scheduled appointment. My consultant for the day was Jamie S and she was very helpful. I had selected a couple of favorites from the website, she brought those along with a bunch of other styles for me to try on. After I had tried on many dresses we went back to one of the first and that was the one I ended up getting.
I was told that the dress would be in at the end of April (approximately 6 weeks) I got an email the end of March letting me know it was in.
We also selected bridesmaid dresses and ordered them on March 5th. They advised they would be in the end of June (16 weeks), the middle of April my sisters received emails that their dresses were in.
We were able to go over on April 23 and pick up all three dresses in one trip. Once again we had excellent service trying on the dresses. They even gladly steamed my dress before I took it home!
A very great experience after hearing all the negativity.
I can hardly wait until August 13th for my wedding so I can wear my dress!!!!
DO NOT GO HERE – I've had good experience until now with Davids Bridal. They couldn't keep my order straight, was told it wasn't in, then it was in but not done yet, then it wasn't in again, and finally they had it?? Horrible experience, will not use in future.
Go Else Where! – My friend (bride) and I (maid of honor) had received a phone call from them after purchasing our dresses on a Tuesday saying we have to come pick up our dresses by that Friday or they will ship it to us and we will be charged. Apparently our dresses had been in for over a month and we had never gotten notified until last minute. We both had moved out of the state shortly after purchasing our dresses with them. We were both in the area a week prior to the phone call so obviously if we knew we would of picked them up but needless to say we could not pick them up so they were shipped... my dress arrived perfectly fine BUT my friend's, the BRIDE.... her dress was lost in the mail and David's Bridal would not replace it, she had to buy a new dress.
Besides the whole miscommunication and not replacing the dress.... it was an ok experience being in the store trying on the dress. They want to help you find the dress YOU want... they really make sure that you don't just settle.
They don't know what they're doing! – On February 20th I went with my friend to David's Bridal when she went to choose wedding dresses. She chose a dress for herself and her bridesmaids dresses as well. I ordered my dress and they said they'd email me when it came in.
Meanwhile, in May I ordered another bridesmaid dress for a wedding in August. I got professionally measured and gave them the measurements. They suggested I order a size 2, which is much smaller than I expected. I told them I had ordered a size 6 for a different upcoming wedding. They reluctantly ordered a size 6. I asked about the other dress I had ordered and they said it was in, but needed to go through another inspection.
I got an email for my dress for the August wedding saying it was in. I called and requested it to be shipped in 3-5 days (which i paid extra to do.) Eight days later my dress had yet to arrive. I called David's and my dress was still sitting in their store. The size 6 was a perfect fit.
Fast forward to October. Still no word on my dress. Another bridesmaid offered to pick my dress up when she went to get hers. I called to let them know. About an hour later they called and told me my dress had arrived in "less than perfect" condition so they would be sending it back.
After multiple phone calls and several associates later, we found out that my dress was expected to arrive a few days later. They called and offered to ship it for no charge and it would arrive 10-15 days later. This was on October 4th. Its now October 23rd. Still no dress.
I called to day to get an update, and they said they would have to get back to me. Four hours later they called and said my dress would be there in 2-3 days. I guess we'll see about that...
Don't Know Why There's So Many Bad Reviews... – This was my first time dress shopping, my first store, and I ended up buying the first dress I tried on (5 hours and 2 stores later...just in case). I had been warned about David's Bridal but I wanted to check it out just in case.
I was greeted right away by the girl at the front desk who helped me get started, since I had no idea how to even go about dress shopping. Then, as soon as she helped me get some ideas, she called in the sales girl, who was great! I tried on about 8 dresses there and she was a huge help getting me in and out of dresses, pulling dresses that I had flagged and reccommending others, and helping me with accessories.
In the end, I chose a dress that was a brand new design to the store. I ended up with half the sales team, including the manager out to see me in it. I definitely got personal attention!
Perhaps what helped was that my Mom and I went at about 1:30 on a Friday afternoon. There were only about 4 other brides in the store. I left to comparison shop for a few hours and when I returned my sales girl still had everything waiting for me "just in case." It was busier by then... and there were a few times when I had to wait a max of 10 minutes for her to be available to help me out of a dress, but who cares? It gave me a chance to try all the accessories :)
In comparison, I went to Princess Bridal, which has great reviews online. The sales ladies there were very nice...but not very helpful. My Mom and I chose our own dresses, squeezed into a tiny changing room, and she had to help me in and out of everything. I was a size 4 trying on size 16 dresses!! Also, the place was so small that we were constantly tripping over the other group in there. We would have to step into chaning rooms so the other group could walk by, or vice versa.
All in all, I had a great experience at David's Bridal. The staff was kind and helpful, and didn't pressure me at all. Maybe the experience would have been different if I had gone at a busier time, but just find the time to go on a weekday!
Wouldn't refer anyone to them if they paid me! – I was very excited to be at my appointment to try on wedding dresses! After about three or four I found "the one". The girl helping us was friendly, maybe too friendly as she kept walking into my fitting room which opens up to the middle of the store. I was pretty mortified when suddenly the door would just swing open and she'd have another accessory for me to put on.
I ended up purchasing my dress at half off as it was a discontinued gown, which was great. I was told that I needed to call later that week to schedule alterations and BM fittings. I happily walked out of the store, dress in hand.
I called the store a few days letter and scheduled my appointment for the following week, which was pretty impressive to this first time bride. The lady I spoke with seemed to hardly know any English, be regardless I was happy to be getting my dress altered so soon.
The following week I called the day of my alteration appt to confirm my appt. The lady who answered was very puzzled and said my name was not on the books for that date. She flipped through this apparently disorganized schedule book and found my appt a MONTH and a HALF later! My BridesMaids were already at my house (whom traveled from afar) and we were all ready to go, only to find out it wasn't going to be for another month. I was very disgusted, even more so when the woman I was speaking with treated me like it was MY fault for misunderstanding, when I KNOW I wrote down the date this woman told me. She didn't even apologize!
The day of my appt finally arrived, I got all fitted by the non -English speaking woman and when I went to try it on for the last time before the wedding it fit perfectly, however I did not CLOSELY inspect everything as, soon as I took the gown off, the lady quickly zipped it into the garment bag. The night before my wedding I opened the dress to make sure it was not wrinkled etc., to discover half of the dress was wrinkled as badly as a wadded up tissue because she failed to hang the dress incorrectly in the bag and the bottom half was COVERED in black animal hair!!! I ended up going out and buying an expensive steam cleaner to get the wrinkles out and to get it clean. How did it get covered in animal hair???????????
Anyway, I would definitely NOT advise any brides to go there. You are much better off going to the cities or elsewhere if you want to be treated like a real bride!
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