Frisco >Massage > Massage Envy Stonebriar
3685 Preston Rd, Frisco, TX | Directions 7503433.109860 -96.805932
Great owner, good value. – I've worked at Massage Envys and been a client. Not only is it a great value once you find a therapist or two that fits your needs, but this location is run by one of the nicest, fairest people I've worked for. It's nice to feel good from getting a massage, and also knowing that you're spending your dollars somewhere deserving. Thanks Brendon.
The "fast food" of massages – The saying, "You get what you pay for" comes to mind... I was very disappointed with my experience at Massage Envy Stonebriar.
I arrived ON TIME for my appt. and sat in the waiting room for a few minutes until I was taken back. Once I got into the room w/the therapist, she pointed to the clock in the room saying that we were already "5 minutes into our session" and that there may not be enough time to have a full body massage and asked if she could just work on my "upper body". I said no, that I would prefer a full-body massage even if she had to cut out some areas. She left the room so I could change and I spent the next few minutes thinking about what areas could go without being massaged since there now wasn't enough time.
After the therapist returned and I tried to relax, she placed ICE COLD hands on my shoulders. Already very much UN-relaxed, I commented that her hands were "freezing" as goosebumps spread all over my body (this continued the ENTIRE massage). Her response was that she tried to make them warm but that there was nothing she could do. To make matters worse, she then proceeded to tell me that I was her first client of the day and that her hands are cold for her first client of the day and her first client after lunch. Her exact words were, "If you are my first client of the day or my first client after lunch, I feel sorry for you". I could NOT BELIEVE she said this. This was EXTREMELY unprofessional and I could not believe that I had spent money on this massage which was already shaping up to be a generally bad experience. I couldn't wait until the massage was over as I forfeited the idea of having 55 minutes of relaxation.
I have given both Massage Envy Stonebriar and Massage Envy in general MULTIPLE tries but unfortunately have yet to find a good masseuse.
Also, I question what kind of establishment would hire people like this to perform services for the public.
their wellness program is a must for everyone – The second I walked into the clinic from the moment I left, my experience was amazing and was sure to schedule my next appointment while checking out. You do not realize what your missing until visiting a Massage Envy therapist who provides more than relaxation.
I lived in San Diego for years and would enjoy the posh overpriced day spa that provide masseuses rather than the ACTUAL THERAPISTS found at Massage Envy! There is truly a difference and best part is their services cost a fraction of the day spas.
you get what you pay for – I just cancelled my membership after a year. There prices are going up and I just didnt feel it was worth it. They have about three top notch massage therapists, and its really difficult to get scheduled with them. While i enjoyed my massage the front desk staff has horrible customer service. If you have a question you are out of luck because if they dont know the answer, they are not going to find one for you.
I also always felt like they were trying to upcharge/ nickel and dime me to death..
Pete and David are the best – Been very happy with staff, and everything
Thank you very much Tom! I'd agree, Pete and David are both excellent therapists, and specialized at that. Pete is a deep-tissue extraordinaire therapist, and David gives one of the best neck massages I've ever had!
One of the best. – My opinion..people are just too picky..I see a lot of regulars and really nice people and really rude people that come and go. I think it is a really good deal on the membership..maybe it does take a couple of therapists to get what you want but thats just how it is if you're real picky. Tell the front desk people on what you're looking for and they'll put you with the right therapists. I've had 4 massages already and they were all wonderful. Each therapist had their own technique and I respect that. I've looked at other spas and massage places and they are highly expensive. I would not go anywhere else to get a massage..Getting to know the people that work there is amazing so you can create a relationship and that makes it easier to check in and check out. Massage Envy is not there to make your massage horrible they try the best they can and if you're not satisfied then that is your problem..I really think this place is one of the best. :)
We appreciate that you understand the nuances and intricacies of our clinics, and appreciate the therapists for who they are...individual people working to help our clients de-stress, relax, manage pain, etc. It is refreshing to hear a client acknowledge that each therapist has a personal style and method as well, and that you would be willing to try different therapists until you find what works best with your personal needs.
We hope each and every successive visit to us results in the same positive vibes!
Massage Envy Stonebriar
Avoid at all costs – Had a horrible experience with the staff at check in after scheduling an appointment for specific preferences was treated rudely. One staff member humiliated my companion in front of other clients. This was unacceptable and we had to leave. Please teach your staff what hurtful comments can do.
At all Massage Envy clinics across the nation, we are indivually owned and operated. We put forth huge efforts to ensure our clinics here in Frisco and McKinney treat each and every client with the utmost respect and consideration.
As we see thousands of clients every month, there are glitches, mistakes, and situations outside our control that affect our level of service, just like in any industry. We ask that if there is a problem, please let us work with you to resolve it, as it honestly is what we're trying to do.
We want to help people relax and come to know the powerful healing effects of massage. We do make mistakes, but we try diligently to remedy them. Please just keep that in mind.
Massage Envy Stonebriar
The massages are terrible! – These massage envy places are popping up all over the place like a 7-eleven!
There is a reason that the massage is only $39, the therapists are terrible!
I am more than sure that 95 percent of the clients are one time customers only and the other 5 percent that repeat, just don't know a good massage when they feel one.
Trust me when I say don't waste your money or time, just pay the little extra money and go to a real spa for a massage.
We'd like to reiterate again that we have a very strict and stringent hiring process that must meet our quality standards for any Licensed Massage Therapist! Each therapist hired has a unique set of skills and techniques, and it may take a few visits to find the one who really suits your needs.
If you have any further feedback, please call us at 972.370.ENVY (3689) and ask to speak to one of our Clinic Adminstrators! We want to ensure we're correcting any problems that may present themselves!
Have a wonderful, relaxing day!
Massage Envy Craig Ranch (121 & Custer Rd)
Massage Envy Frisco North (Eldorado & DNT)
Massage Envy Stonebriar (Preston & Warren Pkwy)
It may take a few visits to find the perfect therapist for you at Massage Envy. But, it's worth it. – I really like the Massage Envy experience. The place has minimal ambiance and a mass market consumer feel to it. BUT, I have to say, that's part of what I like. I don't really want a marble lobby with complimentary champagne. I don't want it to feel like it's some major extravagance, that should be reserved for special occasions. I just want a good, affordable, therapeutic massage on a regular basis. Massage Envy fits the bill. The only watch-out is that not all the massage therapists are great. I tried about 6 of them before I found one that I really, really liked. None of the others were bad, just not top rate. I almost hate to give out her name because I don't want her book to be full when I call. But, I'll take that chance. Whitney seems to find all the knots and make them go away. Pure bliss.
Editorial Review – Massage clinic, with locations nationwide, offers optional memberships to save on all types of massage therapies, gift certificates and products.
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