Backwoods Smokehouse

(386) 684-4795

888 County Road 310, Interlachen, FL | Directions   32148

29.551885 -81.875783

Open Hours

Mon. CLOSED;Tue. - Thu. 11am - 8:30pm;Fri. - Sat. 11am - 9pm;Sun. 11am - 7:30pm

 
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Reviews for Backwoods Smokehouse

Recommends
5.0
over a year ago

reference to happymomma and smashy review – I would like to clear the record on this review. This customer came in on a weekend night and we were very busy actually to our seating capacity. (that is why they had to wait for a table to be cleaned) I was called to come in and help that night..that is why I dealt personally with this rude customer. No one has ever had to wait an hour for there food at my establishment. I am very eager to please as I was with this customer.When he came to the register and requested to pay for his drinks I checked with the cook and he stated their ticket was ready..he then stated he did not want it and that he was reporting me to the better business bureau. I then asked why..he stated because he had to wait for his food...I started laughing and told him that is not a complaint for the BBB as we all no. Can you imagine..if everyone called to report having to wait for food. I have dined at places where I wait an hour for a table.. As my customers know I try to keep everyone happy so they will enjoy their dining experience at Backwoods...but you can't please everyone. They have posted this review on several sites trying to slander/defamation of character of my business. It makes me wonder why they have so much time on their hands but don't have time to wait on good food that is prepared to order.

Doesn't Recommend
1.0
over a year ago

OWNER IS RUDE AND INSULTING – My husband and I went there for the first time last night. I will never go back. When we got there they were not very busy at all. Waited for a table to be cleaned. Sat down, waited probably 5 minutes to get someone to acknowledge that we were even there. After they take our order, 30 minutes later the waitress came over and apologized for the delay and said our order was ready they were just waiting on our baked potatoes. Ok, so we were thinking about another 5 minutes or so. No after another 30 minutes, so thats been an hour after our food order, we still don't have our food. My husband goes up to the cash register and ask if he can pay for our drinks because we have been waiting so long and we need to get home to put our son to bed a decent time. She grabs our ticket and our food was not even ready there were still four more tickets ahead of ours. So there's no telling how much longer we would have been sitting there. The owner of the business tells my husband that this is not fast food you have to wait. That is understandable but an hour is a bit much, when they were not that busy. Then she starts cussing at my husband telling him to get his F**king A** out there and to never come back. Who does business like that. My husband called back and asked to speak to the owner and talked to her again, the lady that "helped" him and told him to leave and never come back. She started screaming at him and telling him that the sheriff was her brother and she could treat people and talk to people any way she wanted, when she was told it was not good for business to act like that she hung up on my husband. I can't tell you if there food is any good or not but I could really careless to find out. Even if its good, I would not chance being treated like this. If the owner thinks she can treat you like she is better that you, imagine what the staff is like. They are not very nice, not at all. I would not waste my time or money.

 

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