Florence >Jewelry & Watches >
Jewelry >Benson Jewelers
8645 Haines Dr, Florence, KY | Directions 4104238.972376 -84.664964
This message is to David T. whose wife entered our store, with a diamond ring that had not been looked at in over 3 years, and was covered in filth and grime, to the point no one could even see the diamonds, until it was cleaned. We were also informed that the customer is a nurse and the ring had MRSA on it. We were instructed to rhodium plate the ring, however, after it was cleaned there was a .01 mm diamond missing on the underside of the shank, this diamond was so small it would not have been seen under all that filth. Per store policy we never work on a ring that is defective until the customer is notified, and she was notified with 4 phone calls, and never answered because her voicemail was full. This customer came in to pick up the ring. When we informed her the stone was missing, and that we could not rhodium plate it, This customer said YOU WILL FIX IT, slammed her hands on our glass counters, screamed and shouted blame at the girl in the back, raised her fists at my employee trying to help her and then proceeded to call the police on us, because we would not work on the ring, as it needed major repairs, which are not our responsibility to take care of when a customer damages their ring. The police came and asked her to step outside, and informed her that there was nothing that they could do, because we did nothing criminal. However, this is a $30.00 fix, and had the customer not been so rude and violent, we would have actually fixed it for her at no charge. However, employees don't need abuse from customers, and do not have the ability to say whether we are going to fix it or not as the owner was not present.
This .01mm diamond is still at the store, with a crack down the center. That was done by force from the person wearing this ring. The broken item is still in the store in a baggie waiting for the customer to pick it up.
Now, this second item. I will be contacting my lawyer, to these slanderous remarks. We have never EVER taken someones diamond, and replaced it with another. My business is not worth a small diamond. I have many other diamonds, and something that could be automatically reproduced, and put into another ring would be of little value to this business. This person is relying on hearsay, or has made this entire thing up. We have never been visited by the police for any reason other than theft by unlawful taking.
Be advised, DO NOT DO BUSINESS WITH BENSON JEWELERS. My wife took in her engagement ring in to be cleaned and when she went to pick it up a diamond was missing. The clerk stated that is was missing when she brought it in. However no note of this was made on the invoice. There is no way a jeweler would bring in a ring that has missing or damaged components without clearly noting any issues on the invoice. After my wife insisted they lost the diamond the sales clerk became belligerent and started screaming at my wife.
Since I have been sharing this story with friends and coworkers I have heard of many other incidents with Bensons. Including one person who had their diamond switched and was able to prove it because they had a serial number etched on the diamond. After the police were called, Benson's was able to produce the correct diamond.
Benson Jewelers is totally incompetent at best or criminal at worst!
This Store is Absolutely the BEST!!!!! – Not only is this store beautiful, but the service and prices are amazing. I had to wait to get into their diamond room, but it was well worth the wait. I had a ring made that looked just like one my fiance had seen at another store. They made it for $2000.00 less than the ring that my girlfriend wanted. I thought it was a great price and the quality was excellent. I sent my friend there and he liked the quality and service and couldn't afford much yet they had no problem staying within his budget.
please try them you wont be dissappointed.
Thank you for everything! It feels like family here! – I really feel right at home at this store. The service is great, and the employees not only know all about their product, but they really listened to me. I bought an engagement ring here, and they had it set in the store within 24 hours. The setting was gorgeous, and the one carat I bought was GIA certified. They really took time to listen to what I wanted, and got me in the exact item I asked for. There were so many things to choose from, and when I picked the ring, it was even better than my fiance expected. They took very good care of me, and everything was so much easier than other stores. They never crammed anything down my throat, and I really appreciated their service. The sales person took time to find me exactly what I wanted. When the diamond came in, it was everything I would have expected from a high end jewelry store without the price. The ring had to be sized down, and it wasn't exactly the right size, because I wasn't quite sure. It was about a 1/4 of a size off, and when I gave it to my girlfriend, it was to big, but that was no problem. The next day I brought it in and they had it done for me by the end of the day and it fit her perfectly. I am very impressed with this company. You don't get service like this anymore. They were really busy when I walked in, but they greeted me, asked me to have a seat, and I'll tell you it was worth the wait.
A Wonderful Experience – I had a wonderful experience when I took a loose diamond I had purchased elsewhere to be set into my engagement ring here. My private jeweler from the city I moved from reccommended I go here. The staff was beyond friendly and professional, and the prices are far less than mall jewelry stores, although the quality and service is far above. To get my diamond set with a new head, my wedding and engagement rings rhodium plated, and my husbands rings resized and replated took only three days. Everything is done in house so your precious jewels never leave their sight. benson jewelers is a family owned and operated business and I had the opportunity to talk with the owner one and one and she was super friendly. They never tried to upsell me or questioned my choices whatsoever. Just great service in a comfortable setting with friendly people. This is the way business should be done. I plan on using Benson for all of my jewelry needs!
I had an incredible experience here! – I want you all to know that I went to this Jewelry store and they beat out Blue Nile for their diamond prices. I picked out a one carat diamond. She got me two beautiful diamonds to compare and they were just fantastic. I paid less for a Ideal cut diamond, and believe me I went to 6 different jewelers, and no one could touch the price or the quality. She had a setting that was beautiful, and we had it set that day. I got this for my wife's anniversary gift, and she loved it!!!!
Best Jeweler in the area – To the person who posted before me. I don't understand how you could even say that. My fiance and I bought my engagement ring at Benson's and Debbie shipped 3 GIA Certified diamonds in for us to choose from that were in our price range and in the color and clarity that we wanted. We had a hard time choosing which one we wanted since they were all absoultly beautiful diamonds but in the end we were able to hand pick the perfect diamond and mounting and didn't go over our budget, infact the ring was $600.00 under our budget and it was perfect. We didn't have a huge budget to begin with and she helped us find the perfect diamond and mounting. I would recommend this jeweler to anyone and for you to say she is the highest priced jeweler in this area is obsurd. I have looked every where, all jewelery stores in this area and online including BlueNile who says they have the lowest price and her prices were at or below theirs. She is cheeper than anyone. You obviously didnt give this place a chance. Because if you had, you would never be saying any of this. As for selection, She has so many different mounting to choose from and I noticed that they are all different. When we were in, she showed us things in the cases and in books. It only took 3 days from start to finish on my ring. We came in one day and spoke to her, the next day we picked out our diamond and the next day we picked up our ring. She sized it for free and is cleaning it and inspecting it for free for life. What other jewelery store would do that for you. All the comments I see on here , Google and Yahoo are all good reviews saying that she has the best selection and service. I don't know where you went but it wasn't the Benson Jewelers I went to.
OVERPRICED! LACKS QUALITY – I went to four jewelers in town and they were the highest price. Selection was limited and when I starting talking price comparison they showed lack of interest.
talk about personal service! – I went to several jewelry stores. I found that everything was the same, and most of the jewelry stores I went to were only concerned about me buying from them. They didn't really care to help ME. But, this store is different. Debbie went out of her way to treat me fairly and right. She explained to me what I was buying, and I had not seen the diamond that she got for me, but I knew she would get me exactly what i asked for at a very good price, and I was right. The diamond had beautiful color (colorless) and clarity and cut, and was exactly as she said it would be. It took 2 days from start to finish and I presented my ring to my fiance' and she cried and loved it. It was one of the easiest experiences I've ever had, and I'm so thankful I stopped in.
Rare gems, exquisite mountings, superior customer service!!! – Everything about Benson Jewelers is top notch, from the awesome gem-quality gemstones, knowledgeable, friendly and no pressure sales from the owner, great parking/location! I purchased a rare gem quality alexandrite from Debbie, and she custom made a pendant for it, and WOW, is it beautiful!!! People are wowed by my jewelry! She also custom designed a 6 carat diamond/platinum anniversary band that is incredible. I recently visited a Mont Blanc store in Chicago, and she was able to get me watch that I loved as well. Benson's is for sure a one stop shop for anyone's jewelry needs/wants. I used to shop James Free and Herzogs, but NOT ANYMORE! Thanks Debbie for owning and operating such a wonderful establishment!!!
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