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Jewelry >Stafford Jewelers
7649 Mall Rd, Florence, KY | Directions 4104238.998396 -84.654213
Run While You can!!!!!!!!! – This jeweller should be shut down!!!!I brought back a ring that my wife didn"t like fo christmas , and they told me I could only get a refund. On their sale slip it says refund on diamond jeweller. I went to their lawyer vince stafford who I called several times with no call back and said once I drop my lawyer he will deal with me. I did as asked and still no call back. No common curtosy, no human respect. Please save your money!!!!
The worst service ever! – My fiance purchased my engagement ring here. It is a gorgeous ring but we have had numerous quality issues with it. After 3 months of having the ring, a channel set diamond fell out. We took it there for repair and it looked terrible. After the 3rd attempt at making it look good it is still noticable. The "white gold" turns yellow every 3 months and I have to have it dipped in rhodium. I also have to pay $40 for it!! A prong broke on the center diamond and I took it there for an estimate to have it fixed thinking they would do it at no charge considering my history there....no dice! 3 days later they don't even have a quote for the cost. They just don't care about their customers. I am definately taking it elsewhere for repair but wanted a cost quote from them and really I wanted to test them one more time. They failed miserably!
It's so unfortunate that my husband spent so much money at their establishment and gets treated so badly.
DISHONEST – I HAD PURCHASED A PAST,PRESENT,FUTURE DIAMOND RING FROM THIS JEWELLER,WITH A PROMISE IF MY WIFE WAS NOT HAPPY WITH IT I COULD RETURN IT FOR A REFUND. WHEN I CAME BACK WITH RING,MANAGER WAS NO LONGER AN EMPLOYEE(AFTER 12 YEARS OF BEING THERE) AND WAS TOLD I COULD ONLY GET A CREDIT. mY WIFE CAME IN AND COULD NOT FIND ANYTHING SHE LIKED. i AM NOW WITHOUT A RING, AND A CREDIT FOR 5000. THEY SOLD THE RING THAT WEEK. I FEEL I WAS TOTALLY RIPPED OFF, AND THEY GAINED EVERYTHING..WE ARE NOW BEING REPRESENTED BY A LAWYER, AS THIS IS NOT THE FIRST TIME THEY HAVE DONE THIS.
OUTSTANDING SERVICE AND PRICE!!! – I always do my research on every purchase including the internet. I shopped almost every jeweler in the Tri State area. Stafford's had the most educated (G.I.A.) staff, with the best prices in the city. I would highly recommend you make them your final, and last stop in buying jewelery. The engagement ring I purchased was wonderful, and the sales person gave me several to choose from!!
Misled – Dishonesty on 3 occasions:
1)about the minimum price of the diamond, granted this is somewhat expected, I asked for the minimum price, couldn't afford it, then he lowered it more, it obviously was not the minimum price
2)I asked if the diamond was certified, was told it was, then received a call later telling me it was not, by itself, maybe a honest mistake, they replaced it with probably a less valuable, certified diamond (3 points higher, 1 down in color and clarity) refused to pay to certify the original
3)Was told it would be ready in 7 to 10 days, it took 14 at the most recent suggestion
First rule of customer service is to under-promise and over-deliver, the opposite was done here.
Second, do not lie to customers in an emotional purchase such as engagement rings, they have lost my business for sure, trust is very important.
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