Secret Garden

(859) 282-6644 | View Website

10018 Dixie Hwy, Florence, KY | Directions   41042

38.956770 -84.618414

 
Florists, American Express, Diners Club  more

More Payment Methods: Discover, MasterCard, Visa

Florist Services: Wedding Flowers

Neighborhoods:

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Menu
Forever Yours, Charming & Sweet Bouquet, Sugar & Sweet Bouquet, For All She Does Bouquet, Purple Perfection, Mom's Mint Julep, Gardens Joy Bouquet, Delightful Blooms Bouquet, Hand Selected Bouquet For Mom, Shimmering Love For Mom... more

Reviews for Secret Garden

Recommends
5.0
over a year ago

Excellent Customer Service – Asked for something original for my wife who has been restricted to the bed and who used to be a florist herself. Specified a price and one of the models they have on their website as inspiration. Sort of for valentines day, and also just because. They did a spectacular job, not only with the arrangement itself but also the logistics. She was very impressed. Staff was nice, knowledgeable, competent, and friendly.

Doesn't Recommend
1.0
over a year ago

Don't use for Wedding – Don't use them for your wedding. For well over a thousand dollars in flowers, you would think they would be more flexible in there church delivery. Our church has no one available to open the church until 3:00 PM. (these people are volunteers, so I understand) Secret Garden is refusing, after several calls pleading with them, to deliver any later than 2:00 PM. Their response is "Check your contract". I entered into that contract months ago. Who knew this would be an issue? They said if we can not get into the church by 2:00, they can deliver the flowers to someone's house. Do they really think I have time to load up the flowers, take them to the church and then have to set them up myself? I thought that is what I was paying them for. Who ever heard of a business that is based on customer service and satisfaction telling someone they close at 2:00 on Saturday and too bad if we don't like it? Isn’t florist a service industry that relies heavy on the wedding business?

Doesn't Recommend
1.0
over a year ago

Unsatisfactory Service – I would not use this florist again or recommend them to a friend. They delivered the flowers I ordered on the wrong day, at the wrong time. When I confronted them, they sidestepped the issue, no remedy was obtained. It was a waste since I had to send flowers on the correct date from another florist. It was their mistake and no responsibility was taken on their part. Time is important when delivering a sentimental gift.

 

33% 100 3 3 Votes
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