Naples >Beauty > Dolce Vita Hair Salon Inc
4333 Tamiami Trl N, Naples, FL | Directions 3410326.200065 -81.800348
Neighborhoods: Park Shore, Naples
Poor Customer Service from Management – I never had a problem with my stylist , or any other stylists who filled in when she was unavailable. However, the management of this salon does not provide the level of customer service that I expect. The one time I was late for an appointment (due to heavy traffic, coming in midday to accommodate my stylist's schedule that week) the remainder of my session had been given to the next person, who had "arrived early," after a receptionist called my office number (!) to find out if I was running late.
I gave the management the opportunity to "make this right" (possibly with a trivial discount to serve as a olive branch?), but he was only interested in justifying his business practices. Put simply, he put no priority on keeping me as a customer after I had received less than solicitous treatment. If that's the way that he wants to conduct his business that's his decision, but I will take mine elsewhere.
Great hair salon – Im very picky about my hair and this place knows what they are doing. My highlights are perfect and my cut is fantastic. I brought in a picture of myeslf from the 90's and Samantha was able to match the color that I had then, something no one had been able to do. I love my hair!
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