224 Kirk Rd, Saint Charles, IL | Directions 6017441.919807 -88.275711
This store has a horrible rude new owner who took my coat! – I brought in my things for an offer, she took 10 days to get back to me. On a Friday evening the owner left a message on my answering machine that she would give me $3.50, and I have 24 hours to pick up. I was out of town and I came in the next day after receiving the message. I did not want the store credit she offered me and she refused to give me back my coat. I insisted she either give me my coat or cash, she refused. I asked for a corporate number and she laughed and refused to give it to me, she also said it would do me no good, and if I didn't leave she would call the police.I was shocked she could be so horrible! A customer who was behind me followed me out of the store and gave me an web address that I could complain about her to. The customer told me she was a new owner and there has been many complaints about her. She also said that she had no right to sell my items without verbal acceptance of her offer. I called the owner and told her what her customer told me and she hung up on me! I am speaking with the corporate office now, and hope this issue will be resolved. I am requesting that this owner donate $75.00 to the Salvation Army for the purchase of a new coat that a child in need can receive, and a letter of apology for her bullying me and taking my property. I will update if this issue get resolved!
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