Taxis >Classy Cab Co Inc
800 Vinial St, Pittsburgh, PA | Directions 1521240.456764 -79.991346
Mon. - Sun. 24 Hours
Neighborhoods: Troy Hill
I called and made reservations two days in advance. The first trip was scheduled for 5:15 pm on Friday evening. It was a short trip but since it was cold we decided to ride instead of walk. The weather was bad on Friday, so I called at 5:15 pm to see if the cab was on the way. The person answering the phone said that he would check and he put me on hold. In the meantime, I saw a Classy Cab come down 5th Avenue. The driver was talking on his phone, and never stopped. He went around the corner and never came back. As I continued to hold, I assumed that he was contacting the office and that the operator would have come back on the line to tell me that he was on the way. No such luck. I had dinner reservations for 5:30 and it was now 5:25. We finally happened to see an off duty Yellow Cab coming down the street and he stopped and took us to our destination. At that point I decided that there was no reason to continue holding so I hung up.
I had a return trip scheduled for 7:15 pm. The driver did show up for the return trip, but at that point I had already made other arrangements.
I was not so upset by the fact that the driver may have been delayed due to the weather, but for the operator to leave me on hold for 15 minutes and to never come back on the line to provide any type of feedback, is unacceptable.
Didn't want me – I called on a Saturday night in order to use a cab for lift after Yellow Cab once again proved useless. I was told that Classy Cab was better. Boy was I wrong.
I was told that they wouldn't drive 'that far' to get me. I live in Regent Square. Regent Square! That's not far out of the city at all.
I guess they are one public service that isn't interested in servicing the public. Oh, or making money.
Wouldn't Pick Us Up – We called Classy Cab to come and take us to the Airport. We are in McKees Rocks, very close to Robinson. They told me that they don't come out to my area. So I called Yellow Cab, they took me to the Airport and did a pretty good job. Not sure why they couldn't drive me, but whatever, I found someone who would.
Curteous and timely – They are 30-40% more expensive than a normal taxi (although they are still metered,) but they answer their phone, have clean new cars, are friendly, and show up on time. Try doing that trick with Yellow Cab.
Class-less: I got blamed for their mistakes! – At 10:20am I called, told the man on the phone I needed a cab @ 11:30am & gave him the addresses where I would be picked up (5th Ave) & dropped off. He put me on hold, then a (different?) man picked up & asked if he could help me. I repeated myself, we discussed whether that was downtown or Oakland, & he said he'd have a cab pick me up in 20 min. I replied that I needed it at 11:30am, to which he said ok.At 10:45am I was where I was due to be picked up, but since I had time I went up the street to get a coffee. At 11:15am: I received a call from Erin @ Classy Cabs. I didn't reach my phone in time so at 11:20am, back where I was to be picked up, I called Erin. She told me that the cab had already been in my location, I wasn't there, I wasn't answering my phone, so the cab driver left. I reminded her that I specifically asked for the cab at 11:30 & it wasn't time yet. She replied, "You never said 11:30." I assured her I had. She checked her records, then told me AGAIN that I "didn't tell anyone 11:30." I told her that I'd told 2 men, at which point she contradicted me again saying that was impossible b/c only 1 man worked there. I said that I'd told him twice then, & wanted my cab to which she agreed. At 11:45am she called again, telling me the driver was on 5th St. & I should come outside to meet him. I reminded her that I was on 5th AVE, had told her that, & the man I originally spoke to. I told her to cancel the cab. At 12:36pm I got home via another service when Erin called asking if I was in the cab yet. I calmly reminded her I had canceled. She said, "I don't remember that." I told her it was just after they realized he was on the wrong street. Her response: "I didn't hear that." I quietly said, "Well, to be honest, you guys haven?t listened to much I?ve said today.? She promptly hung up on me. Classy Cabs (Erin, in particular) showed a severe lack of professionalism.
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