2834 Columbia Ave, Lancaster, PA | Directions 1760340.041047 -76.384078
STAY AWAY from the Chesapeake Crab Connection. It was absolutely the worst blue crab-ordering experience I've ever encountered and it was extremely disappointing because my hopes were so high. I wish I could give them negative stars because they don't even deserve a single one. Read my story below to see why:
We ordered a bushel of their jumbo blue crabs weeks in advance and requested that they be delivered on Dec. 24th for a Christmas Eve crab feast that my family from all over the United States was flying in to attend. We paid over $300 for the crabs and delivery (we also used a Groupon that gave us a small discount). However...after not seeing any shipment confirmation in the days leading up to the crab feast, I decided to call them on Dec. 24th to confirm that the crabs were indeed sent. They were not sent, however. The customer service rep said that they were not able to fulfill our order or a bushel of jumbo crabs and they didn't bother to inform me in advance.
I asked to speak to a manager to discuss this further. I was shocked when the manager tried to explain by telling me that their fisherman couldn't catch enough jumbo crabs and that the only crabs they had were small and light... She went so far as to say "the circumstances were beyond our control", which I found absolutely insulting. You are a crab company. You took my money, and then said that you couldn't catch any of the crab that I purchased, which is what your business is built around. What part about that is beyond your control?!
As a business owner myself, I know the importance of good customer relations and customer service. I was extremely disappointed, and my family that had flown to town from all over the country for the feast was outraged (not to mention, they didn't even bother to look into alternate solutions, such as purchasing crabs elsewhere (rather than catching their own) and sending those to us in order to fulfill the order).
I wanted a refund, which should have been given instantaneously and without question. Also, for the horrible service and inconvenience of the whole thing, I asked them to send me some crabs at a later date to prove that they were a legitimate company that was committed to satisfying their customers. Despite being upset that my extended family would not be able to enjoy them together as planned, I thought this was a fair resolution to the problem. They refused and again tried to tell me that it wasn't their fault that they couldn't deliver on my order.
It's now 2 weeks later, and I have STILL not received a refund NOR have I received a phone call from anyone at the company. I have called and left voicemails (and at one point even asked that the owner of this company personally call me) yet nobody has returned any of my calls
I've ordered crabs from companies who were able to deliver on their promises. Chesapeake Crab Connection is by far the worst experience I've ever had, and I feel obligated to spread the word about my experience with them so that others can avoid ordering from this company.
They will take your order, take your money, and then never send your order or bother refunding your money.
Crabby Service and that is being kind. Don't ever use their on line service. Doesn't deliver,doesn't honor their own coupons, sends email specials then cuts that savings in half.
Certainly doesn't understand customer service. Call the police if you need help. Can you imagine that you have to go through while trying to support a local expensive business.
Never order from them again. Lancaster consider yourself informed from an ex-loyal customer
My mother in law ordered some crabcakes for us that they shipped incorrectly. They were shipped from PA on the 12/28 a Friday and we got them on Wednesday 1/2. 6 days later. No dry ice, they were not even cold anymore. So we cannot eat them and my MIL is out a good bit of money. We called them to try to get a resolution and they basically told us they could not help and blamed Fedex saying that Fedex does not deliver on Saturday or Monday. Ugh!!!
takes shortcuts – This place is way overpriced. Plus, they take shortcuts with their food. I ordered a dish with different seafood, including scallops. Well, they actually cut the scallops lengthwise to make 2 scallops out of one - talk about being cheap! Plus, the inside was not not sanitary. Would not recommend.
Great service, wonderful food, beautiful setting. – I own a home at the beach and can't always get there. Sitting on the deck at Chesapeake Crab, enjoying the food, the great service and imagining I am at the beach. No one does it better than Chesapeake Crab. And if you can't get to his restaurant - he even ships via the internet ! Alright Capt Jim!
UNBELIEVABLE – I went to the "all you can eat" at Chesapeake crab and couldn't have been more pleased! all you can eat Maryland blue crabs, jumbo shrimp, and old bay fry's for just 30 bucks! You cant beat it! on top of the excellent food i got to sit at a picnic table in the sand covered with an umbrella just above. It made me feel like i was actually at the beach. Your allowed to bring your own booze which was also nice as restaurants usually charge 5 bucks for a draft beer. I was also pleased with my waitress, she couldn't have been more polite ant timely with her check ins. I highly recommend this place if your looking for GOOD FRESH seafood. It blows mr.bills out of the water!
Don't ever come here, if you want good crabs or good service – I have ordered crabs either here at Chesapeake or Mr. Bill's on Harrisburg Ave. for a number of years. We even came here to Chesapeake for their "All you can eat" many times, with friends, etc. As one reviewer said, it's expensive here at Chesapeake though. Well, I will never go back to Chesapeake again. The crabs that I had ordered one day, when I arrived for pick up, they never had them in the first place (they only had the smallest ones for my order and they never said anything when I came in about this the fact that they were planning on giving me their smallest ones, it was only when I asked just to confirm the order). And this was one of the "managers" that I placed the order with! If you want excellent crabs and real, competent service, go to Mr. Bill's. Save yourself some money and some headaches.
talk about nickle an diming. – Service was below average. Could not believe we were charged 50 cents for vinegar for fries, $1.25 for additional butter, 50 cents for horseradish for oysters.. Meals were served without knife and forks. I know at least a dozen people who will not go bach. I is a shame!
Expensive and OK (Not great) – I got turned onto thse folks be eating out on their deck. I ordered a half bushel and an extra dozen of medium and large mixed and was charged slightly more than $150.
I see 1/2 bushels for sale in Ocean City tourist traps for $50. I will pay more but then i expect more and that wasn't the case here.
If price matter to you, then shop.
This is true. Ocean City tourist traps sell "skinny", factory crabs which are hollow empty crabs for $50. You can buy those crabs off any boat in Maryland for $12 a bushel. Better yet why don't you just go out and catch them yourself. Then they'd be free, right? Jumbos by the 1/2 bushel are around $125 a 1/2 bushel and a dozen medium/large will run you in the $30's. This is cheaper than Baltimore and Annapolis markets for good quality crabs.
Great Crabs! Recommend to all our Friends! – Capt. Jim, Another order from us this year. We have enjoyed the many orders we've made with you throughout this year and last. We look forward to receiving some more nice supers. We grew up on the Severn River during the '60s and '70s, so we know what great crabs are, but now since we live in the Shenandoah Valley in Virginia we don't have them available like we used to in the ''good old days''. We tell alot of our friends here that you have some great crabs, so hopefully some of them are also ordering from you.
Thanks again, Jim & Vicky Broening
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