Santee >Sports & Recreation > Al's Sport Shop
9250 Mission Gorge Rd, Santee, CA | Directions 9207132.838888 -116.996292
Store Hours: Mon-Fri 10:00am -7:00pm Sat 9:00am- 5:00pm Sun 11:00am- 4:00pm
POOR Customer Service!!! – Is there a no star rating?? Went there this morning for a very simple task. Needed my daughter's name placed on the back of her soccer shirt. Arrived at 10AM just as Al was walking up to the door. He told me it doesn't open until 10, but it is 10 I explained. The female employee opens the door and lets Al inside. As I approach the door he raised his hand up to me as to gesture for me to wait, he goes inside and locks the door behind him. I am standing there like "are you kidding me???" Did this really just happen?? I am all about supporting Mom and Pop shops especially in my own community, but this was plain and simple blatant rudeness. Not cool!! Sorry Al you lost this business and all future business from me!! I will not recommend you! Rude Rude Rude!!!!!
Blown Off – Below are two emails, one from me and one from Don (Don is Al's Sports banner and sticker guy). I'm not writing this as a bashing to Al's Sports Shop, please read this review and then you be the judge.
First off, beware if you need anything by a specific date. Whatever date you are given to complete the job, you might as well add another 4 to 6 weeks to your order (and I'm not exaggerating, it was literally excuse after excuse). Also note this was repeat business with much more intended for the future.
After six weeks of no progress to my order (a tailgate skin originally quoted to be completed "in a few days") I went ahead and prepared the digital art myself. When Don finally printed it (another week and a half after I gave him the art) it was enlarged the wrong size. He blames the wrong doing on me since I submitted the art and that he had nothing to do with the layout. Okay... that makes sense, but instead of sitting down like two adults to discuss the situation he decides to resolve it by blowing me off. I still believe my art was laid out accurately but Don wants nothing to do with hearing me out. I received no response to eleven straight days of emails and on the twelfth day he finally replies. His reply admits to blowing me off and over what? Taking my email personally? Then he continues the email in quotes "you would be better off taking your business somewhere else".
If you would like to find out how accurate this review is, please reach out to Don yourself and ask him. Facts are I email him with issues to the enlargement and he takes it personally then blows me off. I've never been treated with so much disrespect in my life. If one thinks business is as easy as blowing off customers, it may be a while before this one goes away as I'll be posting this review on every source available to the Internet. Thanks Don.
I didn't notice until I already had it half applied, but the images were created about an inch to small all around when you printed it up (detailed description here). I've attached a picture of how it came out.
My measurements were right because even if you blew the images up another inch or so, everything would fit much like the samples I sent.
Not sure if I want to re-print because my application came out nearly perfect, it looks really good. If I do decide to have another one printed, am I to be charged another $100.00?
Please let me know,
(DON'S REPLY 12 Days Later):
All I can say is I am sorry for blowing you off, after I received your e-mail about how the install went I took it personally that everything wrong with the print was my fault. Which I did print it, from the file you sent me. The worst thing I could ever tell a customer is "you would be better off taking your business somewhere else".
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