7655 Voice Of America Dr, West Chester, OH | Directions 4506939.354166 -84.363102
Mon. - Fri., Sun. 11am - 10pm;Sat. 11am - 11pm
If you do have a problem - don't expect the manager to do anything – One word describes my recent experience at Soho: disastrous. Like many others, I heard mix reviews of Soho. However, being a relatively skeptical person, I didn't believe any of the negative comments- that is, until I went there. I suppose first, the service: slow. It took a long time to be greeted by a server, receive drinks, and finally our meals. Now, the place was packed so I understand if the food takes time and arrives hot and delicious, however, that was not the case. First of all, our party's (8 people) food came out at three different intervals. First, 1 meal came out. 10 minutes later 2 more came out. Finally, the last 5 meals came out about 10 minutes after that. Needless to say, it was not a very pleasant dining experience. Again, I can somewhat understand this occurring, however, when the final 5 dishes arrived- ALL of which were, at best, room temperature-I decided this place had some serious issues. Let me just say, nothing is worse than eating cold food at a restaurant. Understandably, we asked to speak to the manager. He came out and we very politely explained our problems. He said "it sounded terrible" and would "take care of it all for us". He left and didn't return. When the bill arrived he had so graciously taken off 10%. Apparently, this was his idea of accommodation. He did not offer to remake the food, or get us anything different. It was clear he did not actually believe the sympathy he was conveying. He was merely trying to flip the table. I can have a bad experience at a restaurant and if it is rectified, return as a loyal customer. However, when it is clear the MANAGER does not care about the customer's overall experience, but merely maximizing profits, I refuse to return. You might be skeptical of others bad experiences, but, then again, so was I. Let me just say, it's not worth the potential for frustration. I'd just recommend finding another Japanese restaurant- perhaps one where management actually cares about the customers?
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