125 Alexandersville Rd, Miamisburg, OH | Directions 4534239.638836 -84.242871
my wife has a 2012 escape that's been in shop 3 times for the same problem and they can't fix it.the service manager took and rode with her and said he heard the noise but can't find the problem when i asked him about the noise he told me he never told my wife he heard it calling my wife more or less a liar. but let the warranty go out and they'll find it then I'm going to take it to some other dealer it's like if the part don't fall off in there hand they can't fix it. opening a case on them though ford customer service department I would advise you not to take your vehicle to interstate ford for any service
Interstate Ford does not believe in customer service – Absolutely, no service after the sale.
Less than a year ago I purchased a 2011 Fiesta from Interstate Ford. Since then, it has been in their service department for multiple issues, the most recent pertaining to the transmission. Like most people, I have a car because I rely on it to get to work. Well, my car has now been in their service department for over a week. They will not tell me when to expect it back, or even whats wrong with it. They refuse to provide any customer service and would not even give me a loner car. Even their customer service manager would not return my phone call. Let me again stress, this car is less than a year old.
I would spend my hard earned money at a business that treats you like a person, not a paycheck. My advice, find your dream car at a place who will provide you good service -- even after they've received your money.
Lawrence was very nice and eager to answer all our questions. He was not pushey. THat I like very much. When I buy a new car again I hope Lawrence is still with you.
I appreciate the way Interstate ford does business and want to be sure to acknowledge that all of the staff there has been so helpful throughout many years of providing service to my Ford vehicles
Everything was excellent. It;s a killer for a middle age person
Excellent service. I have had my five hundred serviced at Interstate and was very pleased with the service staff. It was an obvious choice to work with them for my new purchase
Everyone was great. Have already recommended Interstate to others. Thanks so much!
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