Boston >Beauty >
Spas >Spa Newbury
249 Newbury St, Boston, MA | Directions 0211642.349681 -71.082785
Neighborhoods: Back Bay East, Back Bay
Customer Service is poor – Although the massage and scrub I received at Spa Newbury were okay, the customer service there is AWFUL. I purchased packages through groupon and the owner was short with me, wouldn't take a booking for me and 3 friends, and finally cancelled 2 of my certificates without my knowledge. She was incredibly rude both on the phone and in-person on the day of our service. I also agree with other reviewers that the tip pushing is inappropriate. Maybe the owner treats full paying customers with respect, but if you are considering buying a groupon package. . .DON'T!!!!!!!!!!!!!!!!!!!!!!!!!
Worked well with the issue of my arm mobility... – Ashley worked well with the issue of my arm mobility and range of motion. She also gave me some good recommendations how to limit my pain.
Great deal! – Great deal with groupon for the bliss package. Thank you!
Thank you!!! – Everything was great! Services, staff, products! Thank you very much!
Best experience! – Spa Newbury has excellent service. The best I have experienced thus far.
Very enjoyable massage – She concentrated on the areas I asked for. It was very enjoyable. Thank you.
Elizabeth was sweet! – I always enjoy the pampering I get when I come to Spa Newbury - Elizabeth was sweet and I am now totally relaxed - Thanks
Bad Customer Service – bought a Groupon for a couples spa day. There was some sort of mix-up regarding the date of the appointment; I had thought I was scheduling for the following Wednesday. When I read the email from the Spa and became aware of the mix-up in dates, I sent an email letting them know what happened and asking for them to cancel and re-schedule my appointment for the following week. This was 45 hours before the scheduled appointment. The owner, Selena, refused and said that I would still have to pay for the spa day, even though I could not use it. She insisted she had told me this was a 'one time, non-changeable' reservation (she had not), and the only option she gave me was trying to find 2 people to fill our spots. I could not believe what was happening: she had mixed up the appointment, and she was trying to force me to pay for a spa day I could not use. However, I have to say that Groupon was great about the matter: I called to tell them what had happened, and the customer service representative was really nice and instantly refunded my money. Lesson: give business to Groupon, not Salon Newbury.
Excellent Experience – The reviews for this place are all over the place but I will say that our experience was excellent. I have some very specific allergies and the staff were very attentive to this and very knowledgeable. Their expertise was reaffirmed with the execution. Perfect massages and facials. We were seen early. Everyone was very nice from the front desk to our masseuses. The spa was really pretty. Very charming. I will go back just over the attention to my allergies alone. They really do pay attention to the details and that makes all the difference to me in the world.
Great in ALL the Right Ways – This spa should be commended for their great service and business practices. In my travels I have visited many spas and this was one of the better/best ones. My wife wants my back smooth and my stress gone when I return from long business trips. So, I had it all at Spa Newbury. Back wax, massage, pedicure, manicure and mens facial. The wax was the fastest, least painful and cleanest I have ever had. I have been a couple times to Newbury Street and this was one of the larger spas I have seen there too. The women were not young models but real people that could press hard and give a great deep tissue. It was a weekend holiday that was very busy and sold-out yet everything was still top-notch. My only con and the reason I am writing this posting here is because there was one lady ahead of me who tried to change her appointment and offered the spa more money to do so. She had some type of promotion but wanted something different. She was very mean to the staff but they held their composure and were pure professionals. She was told that it would interfere with other client appointments (I believe they were mine) so they could not accommodate such a last minute change. I thought for a second the spa would do it especially because she was behaving badly, offering them money for the "inconvenience" and threatening a bad review if she did not. I was relieved when the they did not cater to that bratty behavior. I felt really good about this spa when I left. My service was phenomenal and they did not wrongly "sell-out" my appointments to another like many spas would for the extra dough. They took me five minutes early instead of making me wait up to an hour like some could during "peak" times. While it is a bad economy this place deserves extra kudos for keeping good business practices in honoring their appointments and morals.
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