Roswell >Beauty > Zenergize Wellness Spa
292 S Atlanta St Suit, Roswell, GA | Directions 30075-496134.014345 -84.362901
M-F 10am-8pm, Sa 10am-7pm, Su Closed
A lot has obviously changed since 5 years ago.
I read the positive reviews from years ago, thinking this would be a great place to take my mom for Mothers Day. The place is horrible. The location is awful. My gut told me to run away when I arrived there and saw the place. The guy who sits at the front desk (which is the owner, Mat) is very rude! I wish I had read the previous review before coming to this place. The customer service (what customer service???) was the absolute WORST I've ever experienced.
If you purchased a Groupon or pre-paid and have to reschedule, they will take your money and deny you services! Sounds like a scam place, huh? They don't feel one ounce of remorse about it. The owner is an old racist bully.
Very odd behavior, being that this is suppose to be a place of relaxation.
I decided to use a groupon to come to Zenergize the day before Valentine's Day because I had read such great reviews about this place however the customer service here was the worst I ever experienced. I called to make sure they had availability before securing my groupon deal and they proceeded to tell me not to go through groupon, that they would just give me the discounted rate. This was the first red flag. No upstanding business should try to cheat groupon out of their percentage when it was because of goupon 's advertising that I even found this place to begin with.
Secondly, my boyfriend ended up getting into an accident right before our appointment time. I called to let them know what had happened and if I could just reschedule because we would not make the appt on time because of unforeseen circumstances that were out of our control. They assured me it was fine and to just come on. They later called be back, complaining that it was taking me too long to get there. We literally sat on the phone going back and forth for almost 5 mins because they should not have told us they understood the situation and they would make provisions for us before I even started on my way when that was not really what they planned to do. And being extremely rude about the whole situation was totally uncalled for. Finally, I told them I was down the street and they agreed to go on and see us.
In addition to the rude and unprofessional manner they handled us over the phone, they also proceeded to lead us to separate rooms to get massages when they had already upcharged me for the couples massage. I then complained about that, and they unapologetically accommodated us. As we sat waiting for them to correct their oversight, we noticed just how run down the lobby was. The whole place was very outdated, tiles were coming unglued from the floor, and to top it off they had the hugest roaches under the coffee table. They called us back and the massage therapists themselves were okay but after the messages we went back up front to tip. The same guy at the desk that had been so rude and unprofessional before was extremely pushy and aggressive about the tipping situation, which also but a bad taste in my mouth for the whole experience. From start to finish this place only cared about the money and does not care about customer service. I will never return and I hope this review helps others avoid what I went through on what was supposed to be such a special day.
Ahhhhhhh, relaxing – No complaints here, massage was great!!
VERY RUDE SERVICE – i have never been treated so rudely!!! after canceling an appointment due to strep throat, i was rudely talked to as i tried to reschedule. the costumer service was horrible. i thought that they would try to help a new customer but basically refused service. as there are so many costumer friendly spas in & around atlanta, i would certainly tell all to take their money else where
Not So Great – I have been to Zenergize Spa twice, once for a massage and a facial, the masseuse was sniffing the whole time and wearing a doctor's mask, seriously if you are that sick you should not be doing a job where you touch people, you should be home. Two days later I got a miserable cold and I was sick as a dog for two weeks! The facial was good but the facialist had tanned skin and smelled like cigarette smoke, really?? The second time I came was to buy some Jane Iredale makeup and the receptionist wasn't wearing any shoes when she went to get the foundation for me!!! Again, really?????????? The people are very nice but I don't think I will be going back.
A runner's dream come true! – After racking up mileage on training runs and in races, I always look forward to the relaxing massages at Zenergize to rid my body of accumulated stress. Like a kid in a candy store, Zenergize has many combinations of massages and will tailor your massage to fit your needs. Personally, I love the hot stones and reflexology components the best! But they are all wonderfully satiating! So what are you waiting for? Call Zenergize now and feel it for yourself!
Thank you for taking the time to tell all the runners out there about how Zenergize helps you be more Superman-like! We are proud that we help many marathoners and triathletes be all they can be!
Zenergize - true relaxation! – Zenergize Wellness is so powerful for me - on the day of my massage I start relaxing the moment I step in their front door. Zenergize pays attention to you - the therapist always run on time, there is never a rush, and the logisitics of check-in and check-out always run smoothly. Nice job Zenergize!!!
So glad that you totally get what Zenergize is all about! Come see us all the time!
Finally, massage therapy that actually has results! – Zenergize Wellness Spa = knowledgable massage therapists, beautiful and relaxing ambiance, and worth your dime!! Take this from an experienced massage hunter, you need to give this place a chance. I have been to SO many different spas and massage therapists and have left disappointed, feeling virtually no different than when I entered. But Zenergize has given me the BEST massage I have EVER had!! My shoulders have been compared to rocks and my muscles to wire cords......When I left Zenergize I not only felt relaxed, but I could actually feel the difference in tension. It was healing, and as a counselor I appreciate the deep connection between mind and body that is central to holistic health and wellness. If you are looking for an effective massage in an environment that values holistic health, then you will find yourself at home at Zenergize.
It is so gratifying to have clients realize (and verbalize!) that they understand how important massage is for self-care. Come see us again soon!
Don?t delay ? go to this spa today! – I truly got renewed and re-energized by getting a Thai massage at Spa Zenergize. It was the first time I tried this type of massage and it was awesome. Plus, the spa atmosphere is comfy and genuine. You feel so welcomed ? whether on the phone with the spa or when you?re there. It?s cool ? you are treated like a friend they?ve known for a long time. How neat is that? I?ve been back & love it there; can?t wait to go back again to this down-to-earth spa where I can re-energize my body, mind, & spirit. Don?t wait ? try it soon ? especially now while we all need to improve our health, our well-being.
We are all doing our jobs if you're feeling comfy and welcomed. We do it all for you! Zenergize clients are the best in the world!
Great service, Friendly crew and Fair Fees what more do you need??? – I started going to Zenergize a few years ago and don't get to go nearly as much as I would like due to time and life issues, but I can certainly recommend Arteus as a top notch massage therapist. Nate is always friendly and Jemille is on the ball with appointments, confirmations and any needs such as purchasing gift certificates. They will even call to check up on you if it's been a while since they have seen you!!! It's rare that you find a place where the administrative staff if as thoughtful and caring as the clinical crew. I've been impressed with the facials, the massages and am looking forward to trying some of the other services. The green decor is wonderful. The location is charming and the fees are most reasonable. I'm hoping Santa brings me a big fat gift certificate for Christmas...I can't think of any thing I need or want more...Christie J.
Thanks, Christie, for the shout-outs! We love you, too! Santa stops here for lots of Nice List recipients!
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