Atlanta >Personal Services >
Beauty >American Laser Skincare
Mon-Fri 9am-5pm, Sat Closed, Sun Closed
Neighborhoods: Northside, Northside
Best skin Lift! – I love the ematrix! My neck is firm and tight a mini face lift with no surgery! You will love these angels :)
Beware of the reviews – I just had to laugh at the one good review here that Melinda had one of her employees write. Employees get in trouble for not being able to get customers to write good reviews to counteract all the bad publicity. Seriously, we couldn't get one customer to write anything positive. There are other false reviews on other review sites as well. Cany you figure out which ones they are?
The laser techs are told on a daily basis that they need to sell more or they will lose their jobs. That is why they will ask you every time you come in if you would buy another "buy one get one free" package. Sale ends today. this week. month. Oh, and they won't offer that sale again for a long time. Better buy today.
And no the lasers do not work. They do stunt hair growth for a short while though, so it seems like it is working while you are still getting treatments. It all returns after you stop for about 4 months. Save your money and go to anyone else. There are lasers out there that are quicker and actually get rid of hair.
Worst Customer Service Experience, No Results – I have been receiving laser hair removal treatments for three years and even according to the corporate customer service department have received "less than 10% results." The clinic manager in Buckhead, Melinda Trimby has assumed me over and over that I would be contacted by the regional manager to discuss a refund/settlement amount. I was specifically told that I would receive a "minimum of 50% refund," though I explained that under the circumstances that would be woefully inadequate. I never spoke to the regional manager despite months of assurances, or the customer service manager at the company Eva. All of a sudden I got a check in the mail for a 50% refund only and the corporate customer service has told me that their system records indicate that I "approved a 50% refund" which is an utter and complete lie. Now the clinic manager is telling me that 50% is the maximum refund I can expect and has stopped returning my calls. I have contacted the corporate customer service manager who doesnt return my calls, the legal department and have gotten nowhere. I have not cashed my 50% refund check and am considering sending it back to the company, lest they consider it a legal acceptance of their offer. I have contacted the Better Business Bureau and the Governor's Office of Consumer Affairs about the Buckhead clinic. If anyone has other ideas let me know. Obviously small claims court is next.
100% NO RESULTS!!! - REPORT TO FTC!!! – Don't be fooled. Just because this is a big company, does not mean they have the best lasers. I have had many treatments at American Laser Center and have seen ABSOLUTELY NO RESULTS!!!
Keep in mind that I have VERY DARK hair. I have went to two other laser hair removal centers and have seen AMAZING RESULTS...nearly 95% of active hair follicles killed in just ONE TREATMENT!!!!
DON'T WAIST YOUR TIME AND MONEY AT AMERICAN LASER CENTER!!!!
Report this company to Federal Trade Commission and State Attorney General. Help get them shut down for good!!!!
Don't bother – I live south of the Atlanta airport and drive about 40 miles ONE-WAY for each treatment, which I didn't mind at first because of the deal we got. As time progressed, and due to sensitive skin, the laser was turned down. They never mentioned that this would decrease the effectiveness of the treatments. Once, the day after a treatment, they called to tell me the laser was not working and offered to give me an extra "free" treatment. I think they should have given me my money back for that treatment. Now, I'm well into the "free" 2 years of "aftercare". I still have hair growth, well into the "aftercare" period. This should not be!!!!
Now we are 2 treatments into a period of time doing the treatments as they should have been done from the beginning.Things are somewhat better, but I shouldn't have to do this. Why they offer more of the same treatments, that don't work, as compensation for ineffective treatments, IS BEYOND ME!!!!!!!!!!
As if that wasn't enough, after today's treatment, as I was redressing, the treatment table fell over and almost landed on me. I called for help, but no one came. I managed to get myself back up, which is not easy due to the fact that I am in a wheelchair. When I commented on my plight at the office on my way out, all I got was "Oh, you need to be more careful, those tables tip over easily". DUH!!!!!!!!!!!!
I WOULD NOT RECOMMEND THIS PLACE TO ANYONE!!!!!!!!!!!!
PLEASE DO YOUR RESEARCH & STAY AWAY-DON'T GET DUPED LIKE ME! – Do yourself a huge favor and research laser hair removal before committing yourself. I made the mistake, and fell for the "fake deals" and crap from this company and paid $3,000 for services which promise COMPLETE removal of hair, yet 3 years later I am still seeing about 60% hair growth. I was the "perfect candidate" --dark hair, fair skin-- if it didn't work for me, who will it work for? Besides the laser machines being sub par, it's the conniving business plan, which sells services under the premise that it is going to be amazingly life-changing and permanent, "with only 6-8 treatments" no less. They reel you in with this whole "2 year guarantee," which by the way you will spend the entirety of continuing treatments, after which you STILL won't be finished. The worst part is, these people aren't professional, customer service-oriented, friendly, and most aren't even adequately trained. Have had several appointments canceled ON ME, shown up for appointments only to wait 30+ min to be seen, and the worst--showing up and the TECHNICIAN didn't even show up for work. This place is an absolute joke, and shame on me big time for being duped. I welcome any comments if people have questions--I have been treating for over 3 years and have experience in two different states.
So happy I chose American Laser Centers – I decided to start my hair removal needs at American Laser Centers after meeting with Melinda the manager I knew this was the place for me. She was very informative and really made me feel comfortable.She made me feel like I was very important and my problems mattered to her. I started my treatments in January of this year, and I was nervous about going there because i had read reviews that raised red flags, and I heard that they had problems in the past. However I love my treatments, and I know I made the right decision. I would recommend American Laser Center in Buckhead to anyone.
AWESOME PLACE! – I teach swimming classes all year long, so shaving everyday was a pain. I came here for laser hair reduction. The management and staff were very knowledgable and friendly. They explained how the hair reduction process works (not overnight, of course) and I have been amazed with the results. Over 80% hair reduction. That is outstanding. I may have to shave once a month, now. I have also experienced velasmooth and microdermabrasion. My thighs look great, goodbye cellulite! And the microdermabrasion has improved my skin's tone and texture. Thank you American Laser Center.
Awful! – Fake deals that everyone gets once you "register online to win $3000 worth of free laser hair removal." It is just a promo to get you to come into the office so that they can use used-car salesman tricks to make you think like you are getting a good deal on a package.
This place is truly awful and I do not understand how they are still in business, much less have locations throughout the country. The areas where they do the laser removal is disgustingly dirty as if they never clean so there is people's pubic hair everywhere. Very, very lax customer service and I have been going for 8 months and still have not seen results... I wish I had spent almost the equivalent and gone to a professional instead.
Do a search for ALC nationally and see what you come up with...much worse that what is described here... citysearch is not sufficient to make this kind of decision.
STAY AWAY FROM THIS PLACE!!!! – Do not waste your money or time at this place. I had laser hair removal done in Europe for a third of the price I've paid at ALC in Buckhead....
I was able to get results immediately in Belgium and complete removal after 8 months. I have been going to ALC, on the other hand, for over a year now and still no change/no results. THey are fake, slimy scammers with poor customer service. They also have a 'no refund policy.' My father is a lawyer and we are considering suing this place. Please don't waste your time and money here--go somewhere else, because laser removal can work, just not with their awful lasers.
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