Atlanta >Massage > Massage Envy
3330 Piedmont Rd NE Ste 26, Atlanta, GA | Directions 3030533.846075 -84.374040
Sun, 10am - 6:30pm; Mon - Fri, 8am - 10pm; Sat, 9am - 7:30pm
Neighborhoods: Northside, North Buckhead, Northside
DO NOT EVER SIGN A CONTRACT WITH THIS SHYSTER COMPANY. ONCE THEY HAVE YOUR CARD NUMBER THEY WILL NEVER LET YOU GO, EVEN AFTER THE CARD EXPIRES.
Fantastic massage here. I received a guest pass from a friend of mine (who is a member), and the massage quality went way beyond my expectations. Went in for an hour massage. Plan on coming back, and maybe signing up for a membership
My husband and I have been members here for a couple of years. the facility is always clean, the therapists are professional, the hours open are long. there is a pretty large staff and of course we have our favorites but i will say the worst massage I ever had was wonderful. they try to accomodate your wishes both in scheduleling and in the variety of massage and pressure that suits you. this is not a fancy spa but a great place for true theraputic massage. check it out!
Horrible MIDTOWN Massage – I purchased gift cards for 2 friends. Both had a bad experience. The first was told she had horrible feet and needed a pedicure. The comment was made during the massage. The massage therapist went on to complain during my friends massage about clients not tipping. The therapist I had on my next visit also complained during the massage about clients not tipping. He also used the F and B word to describe those clients. I wanted to leave. I mentioned my experience with the manager. The second who I had purchased a gift card felt uncomfortable with their massage therapist. The therapist's movements were inapprioprate. I called and left a message for the manager to return my call. my call has not been returned.
After this I stopped use of my membership. However I could not cancel the membership because of the Massage Envy contract and have accumulated 8 prepaid massage services. At this point my membership agreement expired. Last month after yet another issue,I was told by the manager (Dove) that my membership cancellation would be taken care of. This month another deduction was made from my account. Upon calling, and speaking to a very friendly associate, I was told that my 8 prebooked massage
must be redeemed by October 25th 2010. That allows 25 days to redeem them.
I have the choice of losing the massage, or redeeming them in an environment that I feel uncomfortable.
Thinking more about the situation that led to the original problem, I would not feel comfortable offering the prepaid massages to a friend. It has been explained that Massage Envy would not allow me to transfer them as gifts any way. So! I am at a loss.
I am sorely disappointed with the unflexible, poor customer service, and condescending quoting of Massage Envy policy. I recommend seeking more professional,service oriented,caring places to spend well earned time and money.
Terrible service, to Mr. West – This is to Mr. West. I was unable to leave acomment on your blog, so here it is. I hope this finds you. I think you should surely cancel your membership. Talking to these people is harder that talking to a brick wall. The motto of the company should be absentmindedness and mediocrity. You may be aware that Massage Envy is now offering facials. Well, not legally they are. You see, although they hold a business license, the facility is not licensed by the State Board of Cosmetology. I think this amounts to a misdemeanor charge of public nuisance for endangering the health and safety of the public. Do Not Go There Again. This is what is most important. The State Board of Massage Therapy does not have any sanitary or disinfecting guidelines, but the Cosmetology Board does. This place is really, really dirty. I wouldn't get a massage there if it were free. You should also know that Jessica-the manager-is Pat's daughter. Pat's last name is Saulson, like her daughter's. She is using her husband Norman Klemmer's name to throw you off. They have paid there employees less than minimum wage-against federal statute. And you should really check out the manager's lewd online picture at the website below. She has also had three DUI's. She also "tweets" about XANAX and drunkenness. Good Luck
Terrible Customer Service – I booked a couples massage, but they didn't tell me until I got there that they don't offer couples massages. And they charged me anyway! It took me two months to get them to refund half of my money.
Buckhead Location – Kim is the best therapist there. She has wonderful hands and listens to what you need. I have been to many therapist all over and she is so far ahead of anything I have ever tried before. You can not go wrong on any day with her. Please book early for her because her schedule fills up fast. Thanks Kim for everything.
Best massage ever! – I have been a member at Massage Envy, Buckhead, for a few months now and I absolutly love it there! I have found a regular therapist that fits my needs, but if she's not available then who ever they put me with is great too! I recommend this place to all my friends and a few have joined, which gets me a free massage. :) This is definitely the place to relax!
Review for the 650 Ponce De Leon Ave NE, Atlanta Location – Due to the economy, I needed to freeze my membership. I went in and signed the form - asking ALL the questions necessary to freeze my membership BEFORE the next scheduled payment was done (Friday at 2am). I was also told I couldn't use any of my prepaid during the freeze. So, I asked if I could use 2 of my 3 prepaid on Thursday and have the freeze start right after and to make sure I was not charged on Friday for March.
Last Friday, I was checking my VISA bill and lo and behold... Massage Envy charged me this month!
I called and left a message to please call me back to rectify this situation. NO CALL BACK.
I called a couple days later and got a "The manager will need to research this issue and contact you within the hour..." (It's been 54 hours and I still have yet to receive that promised call).
Needless to say... I'm livid.
Amazing Therapists, Professional Staff – I am so glad I found Massage Envy at Buckhead. The massages at this clinic are always customized to meet your needs: if you have a problem area your therapist can work on that, but if you're just wanting to relax or de-stress they can do that, too! Most of the time you can just walk-in, but on weekends make sure to call early (or try to book by Friday morning for a Saturday or Sunday appointment). Also, the therapists are familiar with a variety of tehcniques - I try to be specific when I call about what I'm looking for because they really try to match you up with the best therapist for you. The BEST part is that the therapists listen to you while you're in your session and if you want something different (like deeper pressure) they'll change and they DON'T get offended. The front desk staff are all lovely and give the clinic a professional, friendly environment. I highly recommend Massage Envy for anyone who wants to improve their quality of life while relaxing and getting pampered!~
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